Party A: The Client / Shipper
Party B: The Logistics Service Provider
For the purposes of these terms, "Freight Charges" refer to the actual freight charges collected for the shipment, and "Chargeable Weight" shall be determined in accordance with Party B's billing rules.
1. Compensation for Cargo Loss and Customs Detention of Door-to-Door Shipments
Items 1.1 to 1.3 apply to non-door-to-door shipments, while Item 1.4 applies to door-to-door shipments. Compensation for customs detention applies only to door-to-door shipments and shall be governed by Clause 1.4.1.
1.1 Express Delivery
The maximum compensation shall not exceed USD 100 per shipment.
1.2 Air Freight (Airport-to-Airport)
The maximum compensation shall not exceed USD 20.00 per kilogram, calculated based on the chargeable weight.
1.3 Sea Freight (Port-to-Port)
Compensation shall be governed by the provisions of the Maritime Law of the People's Republic of China.
1.4 Door-to-Door Shipments
1.4.1 Loss Before Cargo Collection or Customs Detention
If a door-to-door shipment is lost before cargo collection, or is detained by customs for 50 working days or more due to reasons unrelated to the cargo itself, Party B shall compensate Party A based on the purchase value of the goods, subject to the lower of the following applicable limits:
- Sea Freight / Rail Freight / Truck Freight (Door-to-Door): The lower of RMB 20 per kilogram multiplied by the chargeable weight or twice the freight charges.
- Air Freight (Door-to-Door): The lower of RMB 40 per kilogram multiplied by the chargeable weight or twice the freight charges.
Freight charges shall not be refunded under these circumstances.
If customs detention results from Party A's under-declaration of cargo value, inaccurate declaration of cargo descriptions, or issues involving anti-dumping regulations, product certifications, intellectual property infringement, or similar matters, Party A shall bear full responsibility.
When submitting a claim under this clause, Party A must provide complete supporting documentation, including purchase invoices, proof of payment, and other relevant evidence. Once all required documents have been submitted and Party A has signed the Compensation Confirmation Letter, Party B's finance department shall promptly process the compensation.
1.4.2 Loss After Cargo Collection
If the goods are lost after cargo collection, the maximum compensation shall not exceed USD 100 per shipment, and freight charges shall not be refunded.
Party A must provide relevant supporting documentation when submitting a compensation claim.
2. Exemption from Liability Due to Party A's Actions
Party B shall not be liable for any loss or compensation arising from Party A's concealment or misdeclaration of cargo information, inaccurate cargo descriptions, counterfeit branded goods, intellectual property infringement, inherent product quality issues, or failure to comply with applicable product certification requirements.
Party A shall be liable for all losses incurred by Party B as a result of any of the above circumstances.
3. Claim Submission Deadline
Party A shall submit a written compensation claim, together with all required supporting documentation, in accordance with Party B's prescribed claim form within 10 working days from the date on which Party A becomes aware or should reasonably have become aware of the incident.
For claims submitted after this deadline, Party B reserves the right to determine whether to accept the claim based on the actual circumstances.
4. Consignee's Refusal to Accept Delivery
If the consignee refuses to accept the shipment, all return freight charges and any other additional expenses arising from such refusal shall be borne by Party A.
Party B shall not be liable for any compensation or other liabilities arising from the consignee's refusal to accept delivery.
5. Cargo Insurance
For shipments with a declared cargo value exceeding USD 600, Party A is advised to purchase cargo insurance.
When purchasing insurance, Party A shall provide the actual value of the goods. If the actual value is not provided, the value declared on the invoice shall be deemed the insured value.
For shipments valued at more than USD 600 without cargo insurance:
- Door-to-Door Shipments: Compensation shall be subject to the standards specified in Clauses 1.4.1 and 1.4.2.
- Non-Door-to-Door Shipments: Compensation shall be subject to the applicable standards specified in Clauses 1.1 to 1.3.
6. Insurance Exclusions
Cargo delays, customs detention (including customs holds), and any circumstances excluded under the insurance company's policy terms shall not be covered by cargo insurance.
Party B's liability for compensation shall remain subject to the provisions of these terms.
7. Transfer of Rights
Once Party A has received compensation based on the actual value of the goods or the insured amount, ownership of the goods and the corresponding rights to pursue claims shall transfer to Party B.
