AI Boosts Crossborder Home Furnishing Customer Service

AI Boosts Crossborder Home Furnishing Customer Service

Kagu E-commerce partnered with Shulex to introduce AI customer service, building a unified service system across all channels to enhance user experience and customer service efficiency. The AI customer service provides 24/7 instant responses with a 90% accuracy rate, significantly improving user satisfaction. Shulex AI customer service is deeply integrated with mainstream cross-border e-commerce business systems, breaking down information silos and enabling a seamless service experience. Both parties will continue to deepen cooperation and explore more scenario-based service innovations.

01/27/2026 Logistics Industry Insights
Read More
Da Shun Bonded Warehouse Safeguards Highvalue Art Exhibition

Da Shun Bonded Warehouse Safeguards Highvalue Art Exhibition

In late 2022, Da Shun Regulatory Warehouse successfully resolved an import air cargo detention incident caused by a duplicate air waybill number. Through proactive coordination with customs and the airline, they quickly completed the air waybill number correction and cargo relabeling. Ultimately, the goods were delivered one day ahead of schedule, avoiding significant losses for the client. This demonstrated their professional and efficient service capabilities.

07/25/2025 Customs Knowledge
Read More
Container Frame Terminal Entry Plans and Strategy Choices

Container Frame Terminal Entry Plans and Strategy Choices

The port entry schedule for framed containers often encounters challenges with timing. Companies usually cannot choose the entry time freely, and if the port's scheduled time is postponed to the next day, it may require a drop-off process. It is advised to find a reliable packing warehouse to optimize time management and ensure containers can smoothly enter the port. This is crucial for port operations.

07/18/2025 Logistics Encyclopedia
Read More
Understanding Flight Frequency and Its Impact on the Aviation Industry

Understanding Flight Frequency and Its Impact on the Aviation Industry

Flight density refers to the number of flights on a route per day or week, categorized into specific airline routes and all airline routes. Analyzing flight density allows for an understanding of the busyness of different routes and their influencing factors, including passenger sources, cargo sources, and air traffic control. The level of flight density directly impacts the operational strategies and route development of airlines.

07/28/2025 Logistics Encyclopedia
Read More
Customs Agencies Crack Down on Global Wildlife Trafficking

Customs Agencies Crack Down on Global Wildlife Trafficking

The World Customs Organization (WCO) actively responds to World Environment Day, emphasizing the importance of biodiversity conservation. Customs play a crucial role in sustainable development by combating environmental crimes such as illegal wildlife trade, timber trade, hazardous waste shipments, and IUU fishing. The WCO supports its member customs in addressing environmental challenges through capacity building, intelligence networks, and international cooperation, contributing to the protection of our planet.

12/30/2025 Customs Knowledge
Read More
Gmarket Auction Report Surge in Crossborder Ecommerce Sales

Gmarket Auction Report Surge in Crossborder Ecommerce Sales

Gmarket & Auction, leading Korean e-commerce platforms, offer significant opportunities for cross-border sellers during their Big Sale events. Many sellers have shared experiences of achieving over a thousand orders per day. However, sellers should conduct thorough market research, select appropriate products, and focus on localized operations and marketing. The support from Shinsegae Group's local team further empowers Chinese sellers to tap into the Korean market.

01/07/2026 Logistics Industry Insights
Read More
Uschina Tariff Pause Offers Mixed Prospects for Exporters

Uschina Tariff Pause Offers Mixed Prospects for Exporters

Following US-China talks in Geneva, both sides announced a pause on some tariff measures, sending a positive signal to the market. However, the 90-day window, combined with the peak North American restocking season, may trigger rising US East Coast freight rates and capacity constraints. Export companies need to seize opportunities, adapt flexibly, diversify risks, and closely monitor market dynamics to gain an advantage amidst uncertainty.

05/10/2025 Logistics Industry Insights
Read More
Amazon Germany Introduces Click Collect for Retail Partners

Amazon Germany Introduces Click Collect for Retail Partners

Amazon Germany has launched a "Click and Collect" service, allowing third-party sellers to offer same-day in-store pickup for customers within a 48-kilometer radius. This initiative aims to increase store traffic, attract new customers, strengthen customer relationships, boost product sales and after-sales service, and enhance store visibility. Ultimately, it helps sellers achieve online-offline integration and provides customers with more convenient shopping options.

01/16/2026 Logistics
Read More
Global Customs Agencies Crack Down on Environmental Crime

Global Customs Agencies Crack Down on Environmental Crime

The 2009 International Customs Day focused on "Customs and the Environment," highlighting the crucial role of customs in combating environmental crime and protecting natural heritage. This paper outlines the challenges faced by customs, introduces the World Customs Organization's responses, and envisions the future development direction of customs in global environmental governance. It calls for strengthened international cooperation to build intelligent and collaborative Green Customs.

01/22/2026 Customs Knowledge
Read More
US Container Imports Jump in February Easing Supply Chain Strains

US Container Imports Jump in February Easing Supply Chain Strains

A Panjiva report indicates a 6.9% year-over-year increase in U.S. container imports for February, but a 5.5% decrease compared to January. Energy imports surged while IT imports declined. Experts note a record high for a single day in February, but the full-year trend remains uncertain. Inflation, geopolitical factors, and changing consumer behavior could influence future demand, requiring flexibility from the shipping industry.

01/21/2026 Logistics
Read More