Amazon Sellers Use Negative Reviews to Improve Reputation

Amazon Sellers Use Negative Reviews to Improve Reputation

This article delves into how Amazon sellers can effectively address and resolve negative product reviews, emphasizing the importance of acknowledging criticism, communicating sincerely, and providing excellent customer service. It details specific strategies such as contacting reviewers, preventing negative reviews, and transforming negative feedback into opportunities to improve products and services. The aim is to help sellers reshape their product reputation and drive sales growth.

01/04/2026 Logistics Encyclopedia
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Shanghai Covid Surge Disrupts Global Ecommerce Supply Chains

Shanghai Covid Surge Disrupts Global Ecommerce Supply Chains

The Shanghai COVID-19 outbreak severely impacted cross-border logistics, exacerbating delays due to port congestion, courier service disruptions, and infected truck drivers. This increases delivery time risks. Sellers should monitor listing performance and return rates closely. To proactively address these challenges, optimizing operations and adjusting inventory strategies are crucial. By adapting and innovating, sellers can navigate the crisis and potentially seize new opportunities in the market.

01/04/2026 Logistics
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Sea Group Expands Shopees Southeast Asia Focus with Malaysia Push

Sea Group Expands Shopees Southeast Asia Focus with Malaysia Push

Sea Group, Shopee's parent company, is strategically readjusting its focus back to the Southeast Asian market, with a significant bet on Malaysia. This involves increased investment, including the construction of large-scale logistics parks, aiming to strengthen its competitive advantage, address logistical challenges, and improve profitability. However, the market remains highly competitive, and whether Shopee can effectively convert growth into sustainable profits remains a key challenge.

01/07/2026 Logistics Industry Insights
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Amazon Closes FBA Warehouses Ahead of Peak Holiday Season

Amazon Closes FBA Warehouses Ahead of Peak Holiday Season

Amazon is reportedly closing FBA warehouses on a large scale and restricting seller replenishment, raising concerns about peak season delivery. Sellers need to closely monitor policy changes, plan inventory in advance, and explore alternative solutions to address potential challenges. This situation necessitates proactive inventory management and diversification of fulfillment strategies to mitigate the impact of these closures and replenishment limitations during the crucial peak season.

01/06/2026 Logistics
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Ebay Revenue Up Amid Slowing User Growth

Ebay Revenue Up Amid Slowing User Growth

eBay's latest earnings report reveals revenue growth, but a decline in active users. Facing increased competition and user churn, eBay needs to transform and innovate to maintain its market position. This includes expanding product categories, developing vertical e-commerce solutions, and embracing new technologies. The company must address user retention and attract new customers to ensure continued success in the evolving e-commerce landscape.

01/06/2026 Logistics Industry Insights
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Ozon Streamlines Crossborder Orders Amid Passport Data Issues

Ozon Streamlines Crossborder Orders Amid Passport Data Issues

OZON cross-border e-commerce sellers often face the challenge of customers not providing passport information. This article offers effective strategies to address this issue, including problem diagnosis, proactive communication, information supplementation, preventive measures, and handling special cases. It helps sellers resolve order fulfillment issues, ensuring smooth cross-border trade operations. By implementing these solutions, sellers can minimize delays and maintain customer satisfaction on the OZON platform.

01/05/2026 Logistics
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Amazon Imposes Stricter FBA Deadlines and Fees for Sellers

Amazon Imposes Stricter FBA Deadlines and Fees for Sellers

Amazon's new FBA policy shortens warehousing timelines and increases violation fees, putting pressure on sellers to raise costs. Paid managers are gaining attention as account 'insurance,' but their cost-effectiveness needs careful evaluation. Sellers should optimize logistics, ensure compliance, and cautiously choose paid services to address these new challenges. The new policy necessitates a strategic shift in operational approaches to mitigate potential financial impacts and maintain profitability.

01/05/2026 Logistics
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Amazon Sellers Face Storage Cuts Amid Peak Season AWD Eyed As Fix

Amazon Sellers Face Storage Cuts Amid Peak Season AWD Eyed As Fix

Amazon FBA storage limits are drastically decreasing, putting pressure on sellers during peak season. Even with a satisfactory IPI score, storage limits are still being reduced. Amazon may be aiming to encourage sellers to use AWD. Sellers can try to secure more storage through email requests and the Transparency program, while also focusing on inventory turnover rate to improve their IPI score and address the challenges.

01/04/2026 Logistics Industry Insights
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Openais Sora Transforms Video Production with AI

Openais Sora Transforms Video Production with AI

OpenAI's Sora model is a powerful text-to-video generation tool with broad applications. It allows users to create videos from text prompts, opening up new possibilities for content creation and storytelling. However, it's crucial to address the authenticity and ethical considerations surrounding AI-generated content. Concerns about misinformation, deepfakes, and the potential misuse of this technology need careful attention and responsible development practices.

01/07/2026 Logistics Industry Insights
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Jacksonville Port Sees Throughput Drop Amid East Coast Shipping Slowdown

Jacksonville Port Sees Throughput Drop Amid East Coast Shipping Slowdown

Jacksonville's port throughput has decreased, impacted by the global economy and supply chain disruptions. Port upgrades are underway to address these challenges. Shipping companies need to optimize routes, improve efficiency, and embrace digital transformation to navigate the current environment. The port's performance has significant implications for the broader East Coast economy, highlighting the need for strategic adaptation and resilience in the face of ongoing global economic uncertainties.

01/16/2026 Logistics
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