Airline Industry Advances Quality Management Systems
This paper delves into the building blocks and implementation essentials of an airline's Quality Management System (QMS), highlighting how QMS contributes to operational excellence. It emphasizes that QMS is not only the cornerstone of regulatory compliance but also a key engine for improving operational efficiency, reducing costs, and enhancing customer trust. The paper also introduces IATA's QMS courses, which help airlines elevate their quality management capabilities.
