New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Airline Alliances Adapt to Open Skies and Market Shifts

Airline Alliances Adapt to Open Skies and Market Shifts

This paper delves into airline alliances, strategic partnerships, and open skies policies within the aviation industry. It analyzes the opportunities and challenges presented by regulatory liberalization, elaborating on key strategies such as strategic cooperation, alliances, joint ventures, and frequent flyer programs. The importance of cost-benefit analysis and effective implementation of strategic partnerships is emphasized, along with the necessity of fostering positive relationships with competitors. The aim is to assist airlines in navigating intense market competition and finding avenues for survival and growth.

01/20/2026 Logistics Industry Insights
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IATA Enhances Airline Partnerships with Digital Ordering New Terms

IATA Enhances Airline Partnerships with Digital Ordering New Terms

IATA has launched an online order form and updated the terms and conditions of its strategic cooperation program. This aims to simplify contract processes and enhance cooperation transparency and flexibility. The new initiative allows partners to submit orders online, adjust their areas of participation, and encourages regular review of the latest terms to ensure efficient and mutually beneficial collaboration. This streamlines the process and provides greater control to partners while maintaining a clear framework for engagement with IATA.

02/12/2026 Logistics Industry Insights
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Mexico Air Freight Costs Rise Amid Stricter Airline Regulations

Mexico Air Freight Costs Rise Amid Stricter Airline Regulations

This article provides an in-depth analysis of the price influencing factors of Mexico air freight lines, including weight, volume, destination, airline, and service type. It also details the shipping regulations of Mexican airlines, covering size and weight restrictions, packaging requirements, and customs declaration aspects. Common questions are answered to provide practical guidance for cross-border trade. The aim is to offer useful information for businesses involved in importing and exporting goods via air freight to and from Mexico, ensuring compliance and efficient operations.

02/02/2026 Logistics
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New IATA Guide Mandates Bank Rules for Airline Payments

New IATA Guide Mandates Bank Rules for Airline Payments

This article outlines how to streamline the bank authorization process for the IATA CASS (Cargo Account Settlement Systems) using IATA's provided bank authorization form template. This ensures airlines or related organizations can efficiently and accurately collect ticket payments internationally. A download link is provided for easy access to the necessary document.

02/03/2026 International Settlement
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IATA Simplifies Bank Updates to Speed Up Airline Refunds

IATA Simplifies Bank Updates to Speed Up Airline Refunds

This document guides IATA users on how to easily change bank account information for negative remittances. Users can access the bank beneficiary form via the provided link, complete it, and submit it to update their account details. This ensures smooth and timely negative remittance processing, preventing unnecessary delays or failures. The process outlined helps maintain accurate account information, facilitating efficient financial transactions within the IATA framework. Proper completion and submission of the form are crucial for successful account updates.

02/03/2026 International Settlement
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Osaka Airbaltic Lead in Global Airline Punctuality OAG Report

Osaka Airbaltic Lead in Global Airline Punctuality OAG Report

OAG's 2015 On-Time Performance Report names Osaka Itami Airport and airBaltic as the top-performing airport and airline, respectively. The report highlights Japan's continued leadership in on-time performance, a significant improvement in low-cost carrier punctuality, and OAG's expanded coverage to Latin America. On-time performance remains a key focus for the aviation industry, with operational efficiency being crucial for improvement. The report underscores the importance of punctuality in enhancing passenger satisfaction and overall airline performance.

02/04/2026 Logistics Industry Insights
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OAG API Enhances Airline Decisions with Accurate Flight Data

OAG API Enhances Airline Decisions with Accurate Flight Data

The OAG Flight Info API provides a comprehensive and flexible flight data solution, covering over 900 airlines worldwide. It offers real-time updates, an easily integrated API architecture, and a convenient development environment. This empowers businesses to optimize operations, enhance customer experience, and gain a competitive edge in the aviation and related industries. Access up-to-the-minute flight schedules, status updates, and historical data to make informed decisions and improve efficiency.

01/15/2026 Logistics
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OAG Unveils Airline Tech Innovation Radar for Industry Trends

OAG Unveils Airline Tech Innovation Radar for Industry Trends

OAG introduces a monthly feature, the 'Airline Technology Innovation Radar,' to track and analyze the latest innovations in aviation technology, covering both operations and retail sectors. It assesses the transformative impact and origins of these innovations. Utilizing a case study framework and data-driven insights, the Radar provides strong support for industry decision-making. Furthermore, it encourages community interaction and knowledge sharing to collectively build an aviation technology innovation ecosystem. The aim is to offer valuable perspectives and foster collaboration within the industry.

01/07/2026 Logistics Industry Insights
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Pascan Aviation CEO Discusses Regional Airline Challenges and Growth

Pascan Aviation CEO Discusses Regional Airline Challenges and Growth

Pascan Aviation's CEO shares insights into the challenges and opportunities facing regional airlines. He emphasizes the importance of focusing on local markets, expanding business operations, prioritizing customer satisfaction, implementing lean operations, and fostering innovative development. He highlights the need for regional airlines to adapt and thrive in a competitive environment by building strong relationships with local communities and providing reliable and affordable air travel options. These strategies are crucial for sustainable growth and success in the regional aviation sector.

01/07/2026 Airlines
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