Descartes Acquires Localz to Boost Lastmile Delivery Services

Descartes Acquires Localz to Boost Lastmile Delivery Services

Descartes' acquisition of Localz aims to strengthen its last-mile service offerings. By integrating real-time vehicle tracking with customer communication technologies, it enhances delivery transparency and customer satisfaction. This acquisition is part of Descartes' ongoing investment in last-mile solutions, designed to help customers stand out in a competitive market and expand its solutions in the delivery and home/last-mile delivery space. The integration will enable improved customer interaction and visibility throughout the final stage of the delivery process.

01/15/2026 Logistics
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AI and Automation Transform Lastmile Logistics Efficiency

AI and Automation Transform Lastmile Logistics Efficiency

Last-mile logistics faces the dual challenges of efficiency and cost. By leveraging automation, smart scheduling, and digital transformation, businesses can reshape last-mile operations, improve efficiency, reduce costs, and enhance customer experience. Balancing technology with personalized service is crucial for creating exceptional customer experiences. Looking ahead, unmanned delivery, green logistics, and shared logistics will be significant trends in the evolution of last-mile delivery. These advancements promise to further optimize processes and create a more sustainable and customer-centric ecosystem.

01/15/2026 Logistics Industry Insights
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Firms Prioritize Customercentric Supply Chains for Future Growth

Firms Prioritize Customercentric Supply Chains for Future Growth

This paper delves into the future trends of customer-centric supply chains, proposing six cornerstones for building intelligent fulfillment services: dynamic segmentation, asset-light operations, real-time visibility, service-oriented operating models, data-driven application intelligence and technology, and continuous innovation. It emphasizes that companies should build a flexible supply chain system through continuous evolution to adapt to changing market demands and enhance customer experience. This evolution allows for a more responsive and tailored approach to meet customer needs effectively.

01/19/2026 Logistics Industry Insights
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Location Infrastructure Key to Logistics Efficiency Future Growth

Location Infrastructure Key to Logistics Efficiency Future Growth

Radar CEO Nick Patrick will host a webinar exploring how modern logistics companies can leverage location infrastructure to improve operational efficiency and enhance customer experience. The webinar will focus on route optimization, real-time monitoring, and customer service, providing logistics businesses with insights for transformation and upgrades. Attendees will learn practical strategies for using location data to streamline operations, improve delivery times, and boost customer satisfaction. This session offers valuable perspectives on the future of logistics through location-based innovation.

01/22/2026 Logistics Industry Insights
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Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Toyota Raymond Merge to Create Toyota Material Handling North America

Toyota Raymond Merge to Create Toyota Material Handling North America

Toyota Material Handling and The Raymond Corporation have officially integrated to form Toyota Material Handling North America (TMHNA). This merger aims to leverage complementary strengths, enhance operational efficiency, accelerate innovation, expand market share, and improve customer service capabilities. TMHNA is committed to maintaining brand independence, preserving existing customer relationships, offering more comprehensive solutions, fostering continuous innovation, and achieving mutually beneficial growth.

01/30/2026 Logistics
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Amazons European Returns Program Cuts Costs for Sellers

Amazons European Returns Program Cuts Costs for Sellers

Amazon Europe has launched the Returns Provider (RP) program to address the challenges of FBM returns. This initiative offers local return addresses through official channels, simplifies the return process, and provides various product value recovery services. This analysis delves into the advantages of the RP program and compares different service providers from a cost perspective. It aims to guide sellers in selecting the most suitable partner to achieve cost reduction and efficiency improvement in their Amazon FBM return processes.

01/04/2026 Logistics
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Amazon Sellers Advised on Managing Negative Feedback

Amazon Sellers Advised on Managing Negative Feedback

Amazon sellers should adopt proactive strategies when facing negative reviews. This includes actively contacting buyers to resolve issues, applying platform rules to remove inappropriate reviews, diluting negative impact by increasing positive reviews, and responding publicly with rational explanations. More importantly, long-term improvement of product quality and service levels is crucial to fundamentally reduce the occurrence of negative reviews. Addressing negative feedback effectively is key to maintaining a positive seller reputation and driving sales on Amazon.

01/06/2026 Logistics Industry Insights
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Amazon Sellers Adapt to FBA Storage Limits to Boost Sales

Amazon Sellers Adapt to FBA Storage Limits to Boost Sales

Amazon FBA storage limits pose a significant challenge for sellers. This article provides a comprehensive set of strategies to overcome these limitations and drive business growth. These strategies include leveraging official channels, exploring warehousing solutions, and utilizing multi-channel fulfillment. We also remind sellers to stay informed about policy changes, carefully select service providers, and optimize their inventory management practices. By implementing these strategies, sellers can effectively navigate FBA storage constraints and continue to scale their operations on Amazon.

01/06/2026 Logistics
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Amazon Sellers Face Rising Scams Urged to Boost Security

Amazon Sellers Face Rising Scams Urged to Boost Security

Amazon sellers should be vigilant against the "data clearing" scam to avoid significant losses. Choose service providers carefully; referrals from friends and genuine profile pictures are more reliable. Be wary of "merging" services and prioritize compliant operations for long-term success. Stay alert and discerning to navigate the Amazon marketplace safely and sustainably. This will help protect your account and ensure continued success on the platform. Remember to prioritize security and compliance over quick fixes or seemingly easy solutions.

02/12/2026 Logistics Industry Insights
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