Amazon Sellers Advised on Handling Negative Reviews

Amazon Sellers Advised on Handling Negative Reviews

How can Amazon sellers handle negative reviews? This article provides a comprehensive crisis PR guide, covering key steps such as rapid response, polite apology, offering solutions, and personalized replies. It also emphasizes the importance of preventing negative reviews in the first place. By proactively addressing and continuously improving, sellers can transform negative reviews into opportunities to enhance brand image and product services. This approach helps build trust and fosters customer loyalty in the competitive e-commerce landscape.

01/05/2026 Logistics Industry Insights
Read More
Amazon Sellers Face Costly Invoice Address Errors

Amazon Sellers Face Costly Invoice Address Errors

Amazon sellers should be aware of the high redirection fees and potential risks associated with incorrect shipping addresses. This article analyzes a case involving an incorrect invoice address and discusses the justification for an €800 address correction fee. It provides practical advice on how to avoid shipping address errors, emphasizing that prevention is better than cure. By implementing these strategies, sellers can ensure smooth cross-border e-commerce operations and avoid costly mistakes related to address discrepancies.

01/05/2026 Logistics
Read More
Amazon Reaches EU Antitrust Deal Altering Ecommerce Rules

Amazon Reaches EU Antitrust Deal Altering Ecommerce Rules

Amazon has reached an antitrust settlement with the EU, potentially introducing a 'second buy box' policy to enhance the competitiveness of self-delivered products. The agreement also includes optimizing search results to increase the visibility of third-party sellers and prohibiting the use of third-party data for developing its own products. This move aims to create a fairer e-commerce environment and is expected to have a profound impact on Amazon's operational strategies and the overall industry landscape.

01/05/2026 Logistics Industry Insights
Read More
UPS Cuts Jobs Boosts Automation Amid Industry Shifts

UPS Cuts Jobs Boosts Automation Amid Industry Shifts

In response to network adjustments in the US and reduced Amazon volume, UPS has laid off approximately 34,000 employees and closed 93 buildings this year. The company is actively transforming through automation upgrades and focusing on high-profit businesses to adapt to the evolving e-commerce landscape and increasing customer demands. This strategic adjustment offers significant insights for the entire logistics industry. The changes highlight the need for adaptability and efficiency in a rapidly changing market environment.

01/08/2026 Logistics
Read More
Amazon Sellers How to Pick a Freight Forwarder Wisely

Amazon Sellers How to Pick a Freight Forwarder Wisely

How can Amazon sellers choose a reliable FBA freight forwarder? This article delves into the service content and cost structure of FBA freight forwarders, providing key factors and a guide to avoid pitfalls when selecting a forwarder. It aims to help you find a cost-effective partner, reduce logistics costs, and improve operational efficiency. Learn how to navigate the complexities of FBA shipping and optimize your supply chain for success in the competitive cross-border e-commerce landscape.

01/26/2026 Logistics
Read More
Amazon FBA Logistics Upgraded with Smart Supply Chain Tech

Amazon FBA Logistics Upgraded with Smart Supply Chain Tech

Amazon FBA logistics is undergoing a significant upgrade. As one of the first FIST carriers to support ShipTrack, SR intelligent transfer warehouse, and DW (Delivery Window) core functions, 18 Supply Chain helps sellers achieve transparent logistics tracking, intelligent transfer warehousing, and automatic updates of delivery time slots. By simplifying operational processes, reducing operating costs, and improving warehouse entry efficiency, 18 Supply Chain is committed to providing cross-border e-commerce sellers with full-link logistics support.

01/26/2026 Logistics
Read More
Amazons Logistics Growth Driven by Allin Employee Culture

Amazons Logistics Growth Driven by Allin Employee Culture

Amazon revolutionized the logistics industry with its Prime two-day delivery service, a success driven by its bold 'All in' approach. Amazon's culture of innovation encourages experimentation, combined with strategic planning and efficient execution, to build a robust logistics ecosystem. This innovative spirit extends beyond logistics, fueling Amazon's continued growth in e-commerce, cloud computing, and other areas. The company's willingness to embrace risk and rapidly iterate has been crucial to its market dominance and sustained competitive advantage.

01/28/2026 Logistics Industry Insights
Read More
Maomings Crossborder Ecommerce Gains Global Edge Via FBA Optimization

Maomings Crossborder Ecommerce Gains Global Edge Via FBA Optimization

This article delves into how Maoming enterprises can leverage Amazon FBA services to break through in cross-border e-commerce. It interprets the operational processes, localization advantages, and common challenges. From a data analysis perspective, it provides a detailed practical guide for Maoming enterprises intending to go global, helping them to efficiently expand overseas and enhance their international competitiveness. It offers insights into optimizing FBA operations and capitalizing on local strengths to achieve success in the global marketplace.

02/11/2026 Logistics Encyclopedia
Read More
Amazon Expands Supply Chain Dominance in Ecommerce

Amazon Expands Supply Chain Dominance in Ecommerce

Amazon has launched an end-to-end automated supply chain service, aiming to provide sellers with a comprehensive solution from production to delivery. This service integrates Amazon's global logistics network, warehousing and distribution, Partnered Carrier Program, and Multi-Channel Fulfillment capabilities to reduce costs, improve efficiency, and help sellers expand sales channels and enhance customer experience. This move marks Amazon's further expansion in the logistics field and foreshadows a profound transformation in e-commerce supply chain management models.

01/20/2026 Logistics
Read More
UPS Fedex Raise Rates As Amazon Disrupts Ecommerce Logistics

UPS Fedex Raise Rates As Amazon Disrupts Ecommerce Logistics

E-commerce logistics faces rising prices from UPS/FedEx and the growing dominance of Amazon Logistics. Rick Watson advises businesses to diversify channels, optimize costs, enhance customer experience, and embrace technology to maintain competitiveness. Companies should explore alternative carriers, negotiate better rates, and leverage data analytics to improve efficiency. Investing in automation and exploring innovative delivery solutions are also crucial for staying ahead in the evolving landscape. Focusing on customer satisfaction through transparent communication and reliable service is paramount.

01/20/2026 Logistics Industry Insights
Read More