South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
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Drone Firms Tackle Support Hurdles for North American Expansion

Drone Firms Tackle Support Hurdles for North American Expansion

Overseas drone companies face technical support challenges, including difficulty in hiring skilled technical support staff, uncontrolled outsourcing, and fragmented after-sales data. Callnovo provides a solution for BT Drone by offering professional screening, training, and data analysis to build a reliable technical support system. This significantly improves customer satisfaction and first-call resolution rates, transforming customer service into a manageable, reviewable, and optimizable system. This foundation supports the long-term growth of overseas drone brands.

02/03/2026 Logistics Industry Insights
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Amazon Sellers Shift to Tiktok Live Amid Account Suspensions

Amazon Sellers Shift to Tiktok Live Amid Account Suspensions

Amazon sellers facing account suspension risks are driven to explore new growth channels. Brands like Pacsun have successfully transitioned to TikTok live streaming e-commerce, achieving over $90,000 in sales in a single livestream, demonstrating TikTok's significant potential. This article analyzes the market prospects, advantages, and risks of TikTok live streaming e-commerce. It provides sellers with strategies, emphasizing brand building, precise targeting, and content innovation. The shift highlights the need for diversification and adaptation in the evolving e-commerce landscape to mitigate risks and capitalize on emerging opportunities.

02/03/2026 Logistics Industry Insights
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Egypt Explores Dedicated Shipping Lanes to Boost Ecommerce Growth

Egypt Explores Dedicated Shipping Lanes to Boost Ecommerce Growth

This article analyzes the opportunities and challenges of Egypt dedicated line logistics from the perspective of a data analyst. It highlights advantages such as rapid customs clearance and stable delivery times, while also pointing out bottlenecks like cost control and customs supervision. The article suggests that cross-border e-commerce companies can effectively utilize Egypt dedicated lines to tap into the Egyptian e-commerce market through market research, selecting optimal partners, investing in technology, and implementing diversified strategies. This approach aims to maximize the benefits and overcome the inherent obstacles.

02/03/2026 Logistics Industry Insights
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Chinese Firms Expand Investments Across Egypts Key Industries

Chinese Firms Expand Investments Across Egypts Key Industries

Over 2,850 Chinese enterprises operate in Egypt, spanning diverse industries like manufacturing, services, agriculture, and telecommunications. China-Egypt economic and trade cooperation is continuously deepening through platforms like investment and innovation forums, bringing mutually beneficial opportunities and contributing to Egypt's economic development. In the future, both sides are expected to expand cooperation in more fields, achieving common prosperity. The increasing Chinese investment is playing a significant role in the Egyptian economy, fostering growth and creating jobs.

02/03/2026 Logistics Industry Insights
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Temus Deposit Rules Disrupt Crossborder Ecommerce Hit Small Sellers

Temus Deposit Rules Disrupt Crossborder Ecommerce Hit Small Sellers

TEMU's new deposit rules significantly increase seller deposits, reaching up to 100,000 RMB, causing industry shockwaves. This move aims to address overseas regulatory pressure, optimize the platform ecosystem, and eliminate non-compliant sellers. Sellers need to strengthen compliance qualifications, plan their finances carefully, and streamline their store matrix to adapt to the new regulations and embrace a new phase of high-quality development in the cross-border e-commerce industry. The increased deposit acts as a stronger deterrent against fraudulent activities and ensures a more reliable marketplace for consumers.

02/03/2026 Logistics Industry Insights
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Amazon and Tiktok Shop Compete in 2026 Ecommerce Battle

Amazon and Tiktok Shop Compete in 2026 Ecommerce Battle

In 2026, cross-border e-commerce will see Amazon and TikTok Shop competing closely. This article provides an in-depth comparison of their sales models, target audiences, marketing strategies, and platform advantages/disadvantages, offering platform selection advice for sellers. It highlights Amazon's suitability for steady growth, while TikTok Shop is beneficial for rapid exposure, suggesting a combined approach for mutual benefit. Furthermore, it analyzes marketing strategies, account security, and common issues, aiming to help cross-border e-commerce entrepreneurs seize opportunities.

02/03/2026 Logistics Industry Insights
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Chinas SHEIN Tops Crossborder Ecommerce As Tiktok Boosts Growth

Chinas SHEIN Tops Crossborder Ecommerce As Tiktok Boosts Growth

The "China Cross-border E-commerce Brand Influence Ranking (First Half of 2024)" reveals the strength of Chinese brands in the global market. SHEIN leads the ranking, followed by brands like Anker and Halara, which have achieved significant growth on TikTok. The DTC (Direct-to-Consumer) model and social e-commerce have emerged as key strategies for brand success, indicating new opportunities in cross-border e-commerce. These brands leverage digital platforms and direct consumer engagement to build brand awareness and drive sales internationally.

02/03/2026 Logistics Industry Insights
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Tiktok Drives 7M Surge in Womens Shaver Sales

Tiktok Drives 7M Surge in Womens Shaver Sales

This article delves into the success stories of Akunbem and SKNBODY women's razors on TikTok Shop US, uncovering the key factors behind their popularity: precise market positioning, innovative product design, and effective influencer marketing strategies. It highlights the importance of brands focusing on user needs, optimizing product experience, and actively embracing the TikTok e-commerce ecosystem to stand out in a highly competitive market. By understanding and leveraging these elements, brands can achieve significant growth and visibility on the platform.

02/03/2026 Logistics Industry Insights
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Dogness Sees Midyear Growth Amid Smart Pet Product Demand

Dogness Sees Midyear Growth Amid Smart Pet Product Demand

Doneness's 2022 interim report shows double growth in revenue and net profit, with smart pet supplies revenue tripling and becoming the main driver. Both Chinese and international markets achieved growth, especially the international market with significant acceleration. The company strategically lays out a pet IoT platform and cooperates with global retail giants, with a wide sales network coverage. In the future, continuous innovation is needed to cope with market challenges and consolidate its industry position.

02/03/2026 Logistics Industry Insights
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