New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
Read More
Ethiopian Airlines Overtakes Kenya Airways As Africas Top Carrier

Ethiopian Airlines Overtakes Kenya Airways As Africas Top Carrier

This paper analyzes how Ethiopian Airlines surpassed Kenya Airways to become the leading airline in Africa. Strategic focus, stable management, and continuous fleet expansion are key to Ethiopian Airlines' success. Conversely, Kenya Airways lagged behind due to strategic errors, political interference, and an aging fleet. The analysis highlights the importance of long-term vision and consistent execution in the competitive African aviation market. Ethiopian Airlines' commitment to growth and modernization has positioned it as a dominant player in the region.

01/07/2026 Airlines
Read More
Gategroup Adapts to Airline Catering Supply Chain Challenges

Gategroup Adapts to Airline Catering Supply Chain Challenges

gategroup addresses the challenges of the airline catering supply chain through meticulous operations and innovative technologies. The company focuses on personalization, health, sustainability, and digital transformation. By leveraging data and technology, gategroup aims to optimize efficiency, reduce waste, and enhance the passenger experience. They are committed to providing high-quality meals and services while minimizing their environmental impact. Their strategies involve streamlining logistics, improving inventory management, and developing partnerships to ensure a resilient and responsive supply chain in the dynamic aviation industry.

01/07/2026 Logistics Industry Insights
Read More
Iatas ICH Guide Simplifies Airline Reconciliation Dispute Resolution

Iatas ICH Guide Simplifies Airline Reconciliation Dispute Resolution

This article provides an in-depth analysis of IATA Clearing House (ICH) reports, covering report acquisition, type explanations, practical applications, and dispute resolution. It aims to help readers master efficient reconciliation methods and improve financial management. Through this article, readers will be able to better utilize ICH reports for financial reconciliation, promptly identify and resolve issues, thereby creating greater value for their organizations. The analysis includes practical examples and actionable insights for effective use of ICH reports in aviation settlement processes.

01/19/2026 International Settlement
Read More
Direct Route Air Freight Services and Pricing Guide from Nanjing to Kimberley

Direct Route Air Freight Services and Pricing Guide from Nanjing to Kimberley

The air freight service from Nanjing to Kimberley offers you an efficient and safe transportation solution. Operated by Turkish Airlines, the route connects multiple international airports to ensure fast delivery. The shipping costs are transparent, including necessary fuel and safety fees, suitable for various cargo transportation needs. Contact customer service for the latest quotes and professional consulting services.

07/23/2025 Logistics
Read More
Air Freight Costs and Flight Information from Zhengzhou to Ashgabat

Air Freight Costs and Flight Information from Zhengzhou to Ashgabat

This article presents the air freight plan from Zhengzhou to Ashgabat, including detailed flight information and a pricing structure. Turkish Airlines is used, providing comprehensive flight schedules for all segments. It is important to note the composition of the costs; the freight charges include fuel and security fees, while any additional fees need to be paid separately.

07/22/2025 Logistics
Read More
Air Freight Pricing from Shanghai to Gothenburg

Air Freight Pricing from Shanghai to Gothenburg

This article provides detailed information on air freight prices and flight schedules from Shanghai Pudong International Airport to Gothenburg, Sweden. Through various flight routes offered by Turkish Airlines, it serves as an important reference for businesses and individuals with international shipping needs. Additionally, it highlights relevant costs, including fuel surcharges and change fees, aiding in effective logistics planning.

11/30/-0001 Logistics
Read More
Zhengzhou To Amsterdam Air Freight Services Explained

Zhengzhou To Amsterdam Air Freight Services Explained

This article provides a detailed overview of air freight services from Zhengzhou to Amsterdam, including flight schedules, pricing information, and related fees. Flights operated by Turkish Airlines feature multiple stopovers and are suitable for general cargo. The quoted prices include fuel and safety fees, while additional costs are calculated separately, offering customers an efficient logistics solution.

07/22/2025 Logistics
Read More
Air Freight Price Analysis from Nanjing to Chicago

Air Freight Price Analysis from Nanjing to Chicago

This article delves into air freight rates and related flight information from Nanjing to Chicago. The air freight services provided by Chinese cargo airlines cover general cargo types, with flight schedules available in multiple time slots, offering customers flexible options. The rates are billed in RMB, including fuel and war risk charges, but excluding other fees.

07/14/2025 Logistics
Read More
Air Canada Expands Global Reach with Strategic Beijing Routes

Air Canada Expands Global Reach with Strategic Beijing Routes

This article provides detailed information about Air Canada's (AC) international flights originating from Beijing (PEK) and relevant operational considerations. The flights cover numerous major cities in North and South America. The specific procedures and costs include fuel and security surcharges, documentation requirements, and cargo handling regulations. Accurate operational guidelines help ensure efficient and safe cargo transportation.

07/28/2025 Airlines
Read More