Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

01/28/2026 Logistics Industry Insights
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Brazils Crossborder Ecommerce Faces Logistics Challenges

Brazils Crossborder Ecommerce Faces Logistics Challenges

This article provides an in-depth analysis of the strengths and weaknesses of Buyun.com and several other Brazil direct line logistics providers, offering a reference for cross-border e-commerce businesses in selecting suitable partners. Companies should comprehensively consider their own business needs, the characteristics of service providers, and market reputation to achieve efficient and secure expansion into the Brazilian market. Choosing the right logistics partner is crucial for success in this competitive environment.

01/29/2026 Logistics Industry Insights
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Key Metrics for Choosing Reliable Air Freight in Ecommerce

Key Metrics for Choosing Reliable Air Freight in Ecommerce

This paper addresses the challenges faced by cross-border e-commerce sellers when selecting international air freight companies. It proposes four key screening criteria: international network coverage, timeliness and reliability, service fees and surcharges, and customer service and after-sales support. Through in-depth analysis of these indicators, the aim is to help sellers choose suitable partners, optimize logistics processes, and improve operational efficiency. The paper provides insights into selecting the right logistics provider to ensure efficient and reliable delivery for cross-border e-commerce businesses.

11/03/2025 Logistics Encyclopedia
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