Amazon Sellers Use VOC Data to Cut Returns Boost Sales

Amazon Sellers Use VOC Data to Cut Returns Boost Sales

This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.

01/04/2026 Logistics Industry Insights
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Descartes Acquires Packageroute to Boost Lastmile Delivery

Descartes Acquires Packageroute to Boost Lastmile Delivery

Descartes Systems Group's acquisition of PackageRoute aims to strengthen its last-mile delivery solutions, providing features like real-time visibility, route optimization, and fleet management to enhance logistics efficiency and security. The integration with Descartes GroundCloud further enhances last-mile delivery capabilities, offering customers a more comprehensive and competitive solution. This acquisition allows Descartes to provide improved control and transparency in the final stage of the delivery process, ultimately benefiting its customers with streamlined operations and enhanced service.

01/06/2026 Logistics
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Forward Air CEO Resigns Amid Omni Logistics Merger Struggles

Forward Air CEO Resigns Amid Omni Logistics Merger Struggles

Forward Air CEO Tom Schmitt has abruptly resigned, with Michael Hance appointed as interim CEO. This move is potentially linked to challenges in integrating the acquisition of Omni, suggesting a possible shift in company strategy. The sudden departure raises questions about the progress of the integration and Forward Air's future direction within the competitive logistics landscape. The company may be re-evaluating its approach to maximize synergies and address any unforeseen hurdles encountered during the post-acquisition phase.

01/20/2026 Logistics
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SMC Acquires Transportation Costing Group to Expand Trucking Services

SMC Acquires Transportation Costing Group to Expand Trucking Services

SMC³'s acquisition of TCG expands its reach into the truckload sector. TCG's cost accounting software will enhance SMC³'s pricing and cost control capabilities, ultimately improving profitability and operational efficiency for its customers. This strategic move allows SMC³ to offer a more comprehensive suite of solutions for transportation management, strengthening its position in the logistics technology market. The acquisition leverages TCG's expertise to optimize cost analysis and provide more accurate pricing models within the SMC³ platform.

01/26/2026 Logistics
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Charles River Labs Buys KF Cambodia to Bolster Supply Chain

Charles River Labs Buys KF Cambodia to Bolster Supply Chain

Charles River Laboratories is acquiring K.F. (Cambodia) Ltd, a Cambodian supplier, for $510 million. This acquisition aims to strengthen control over the non-human primate supply chain, reduce operational costs, and effectively mitigate potential risks related to biosecurity and legal compliance. The transaction is expected to close in early 2026. The acquisition demonstrates Charles River's commitment to securing its supply chain and mitigating risks associated with sourcing non-human primates, which are crucial for preclinical research and drug development.

01/26/2026 Logistics Industry Insights
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Global Shipping Bulk Vs Parcel Freight Choices

Global Shipping Bulk Vs Parcel Freight Choices

In international freight forwarding, bulk cargo and small parcel delivery differ significantly in processes, costs, and applicable scenarios. Bulk transportation requires meticulous operation and resource allocation, with a complex cost structure, suitable for B2B trade. Small parcel delivery is standardized and efficient, with transparent costs, ideal for cross-border e-commerce. Businesses should choose the appropriate mode based on their needs and can leverage platforms like Buyun.com for price comparison to control logistics costs.

11/03/2025 Logistics Encyclopedia
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Effective Strategies for Logistics Companies to Acquire Customers Breaking Down Trust Barriers and Becoming Experts for Clients

Effective Strategies for Logistics Companies to Acquire Customers Breaking Down Trust Barriers and Becoming Experts for Clients

This article discusses strategies for logistics companies to acquire customers in the market, emphasizing ways to enhance customer trust and purchase rates by identifying and solving customer issues, establishing a professional image, and eliminating psychological risks for customers. Ultimately, this leads to customer referrals and word-of-mouth promotion.

07/23/2025 Logistics
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Kuehnenagel Buys TDN to Expand European and Latin American Road Logistics

Kuehnenagel Buys TDN to Expand European and Latin American Road Logistics

Kuehne+Nagel is acquiring TDN, a Spanish road logistics company, to strengthen its European groupage network and enhance last-mile delivery capabilities. This acquisition also lays the groundwork for future expansion into the Latin American market. TDN possesses a robust network and strong operational capabilities. The acquisition is expected to be immediately accretive to earnings and highly synergistic with Kuehne+Nagel's existing business. The move underscores Kuehne+Nagel's commitment to expanding its reach and improving its service offerings within the European logistics landscape.

11/03/2025 Logistics
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Amazon Buys Robotics Firm Cloostermans to Boost Warehouse Efficiency

Amazon Buys Robotics Firm Cloostermans to Boost Warehouse Efficiency

Amazon's acquisition of Belgian warehouse robotics company Cloostermans aims to enhance warehouse automation and address storage capacity challenges. While the short-term impact may be limited, automation is a necessary trend for cross-border e-commerce in the long run. Sellers should pay attention to industry trends, optimize inventory management, and improve operational efficiency to adapt to future market competition. This acquisition signals Amazon's continued investment in automation to improve efficiency and potentially reduce costs related to storage and fulfillment.

01/06/2026 Logistics
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Xxxlutz Buys Home24 to Expand European Furniture Reach

Xxxlutz Buys Home24 to Expand European Furniture Reach

Austrian furniture retail giant XXXLutz announced the acquisition of Home24, Europe's largest online furniture store, aiming to provide long-term financial support for its growth strategy. Home24 will maintain independent operations with its existing management team. This acquisition signals an acceleration of online-offline integration in the furniture industry, potentially reshaping the future landscape. The move reflects a growing trend of established retailers bolstering their online presence through strategic acquisitions, consolidating market share, and capitalizing on the evolving consumer shopping habits.

01/06/2026 Logistics Industry Insights
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