AI Boosts Crossborder Home Furnishing Customer Service

AI Boosts Crossborder Home Furnishing Customer Service

Kagu E-commerce partnered with Shulex to introduce AI customer service, building a unified service system across all channels to enhance user experience and customer service efficiency. The AI customer service provides 24/7 instant responses with a 90% accuracy rate, significantly improving user satisfaction. Shulex AI customer service is deeply integrated with mainstream cross-border e-commerce business systems, breaking down information silos and enabling a seamless service experience. Both parties will continue to deepen cooperation and explore more scenario-based service innovations.

01/27/2026 Logistics Industry Insights
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Helplook Meiqia AI Partner to Enhance Xiaohongshu Ecommerce Services

Helplook Meiqia AI Partner to Enhance Xiaohongshu Ecommerce Services

HelpLook and Meiqia have joined forces to provide businesses with a new solution for monetizing traffic on Xiaohongshu. By leveraging HelpLook to quickly build a knowledge base and integrating it with Meiqia's AI customer service robot, companies can achieve intelligent Q&A and efficient customer service. This solution effectively enhances user engagement and conversion rates, helping businesses achieve brand value enhancement and business growth on the Xiaohongshu platform. It enables quick access to information and resolves customer queries efficiently, ultimately boosting sales and brand loyalty.

01/27/2026 Logistics Industry Insights
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Tiktok and Youtube Compete in Global Ecommerce Influencer Marketing

Tiktok and Youtube Compete in Global Ecommerce Influencer Marketing

TikTok and YouTube are fiercely competing in the short video space, particularly in cross-border e-commerce influencer marketing. TikTok boasts a massive user base and efficient algorithm-driven recommendations, making it ideal for rapid traffic generation. YouTube offers diverse content, suitable for brand building. Cross-border e-commerce businesses should choose platforms based on their specific needs to achieve precise marketing and maximize ROI. Understanding the strengths of each platform is crucial for successful influencer campaigns and overall business growth in the global market.

01/27/2026 Logistics Industry Insights
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AI Transformation Strategy Guide for Enterprises

AI Transformation Strategy Guide for Enterprises

This article explores how AI empowers enterprise transformation and upgrades, covering strategy, technology, organizational change, and industry applications. It emphasizes the crucial role of the CEO in driving AI initiatives. The article also introduces relevant tools and solutions offered by BCG (Boston Consulting Group) to facilitate successful AI implementation and accelerate the transformation process. It highlights the need for a holistic approach that integrates AI into all aspects of the business, from operations to customer engagement, to achieve sustainable competitive advantage and unlock new growth opportunities.

01/27/2026 Logistics Industry Insights
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US Air Cargo Industry Launches Portal for Chinese Businesses

US Air Cargo Industry Launches Portal for Chinese Businesses

The official Chinese website of the Air Transport Association of America (A4A) is a professional platform designed specifically for the Chinese market. It provides the latest information, company directory, event details, and data center services related to the US freight air transportation industry. Operated by an authoritative organization, the website offers comprehensive and timely information, aiming to help Chinese freight professionals understand industry trends and expand international business opportunities. It serves as a key resource for staying informed about the US air cargo sector.

01/28/2026 Logistics
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Temu Rivals Amazon in Global Ecommerce Disruption

Temu Rivals Amazon in Global Ecommerce Disruption

Temu has risen rapidly, achieving a global market share of 24% within three years, on par with Amazon. Facing regulatory and tax challenges, Temu is accelerating localized operations and strengthening store supervision. Its minimalist operational model provides merchants with a sustainable sales path. Future development requires balancing growth and compliance, and the global e-commerce landscape will continue to evolve. Temu's success highlights the potential for new entrants to disrupt established markets, but also underscores the importance of adapting to local regulations and ensuring ethical business practices.

01/28/2026 Logistics Industry Insights
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Pets at Home Vet Services Boost Profits As Retail Sales Slow

Pets at Home Vet Services Boost Profits As Retail Sales Slow

Pets at Home, a major UK pet chain, reported its latest financial results, revealing challenges in its retail business. However, veterinary service revenue experienced significant growth, becoming a key driver. The company is actively addressing the retail downturn, maintaining its profit forecast, and accelerating its digital transformation. By diversifying its services, Pets at Home aims to navigate market competition and sustain growth. The report highlights the increasing importance of veterinary services within the pet industry and the need for retailers to adapt to changing consumer behaviors.

01/28/2026 Logistics Industry Insights
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AI and Regionalization Reshape Global Supply Chains

AI and Regionalization Reshape Global Supply Chains

The Prologis report reveals that supply chain leaders are undergoing fundamental transformations through AI, regional self-sufficiency, and energy resilience. Companies are actively deploying new technologies, monitoring risks, and increasing safety stock. Simultaneously, they are focusing on regionalization and energy security to build more resilient supply chain systems, preparing to face future challenges. This proactive approach aims to mitigate disruptions and ensure business continuity in an increasingly volatile global landscape. The emphasis is on creating adaptable and robust supply chains capable of weathering unforeseen events.

01/28/2026 Logistics Industry Insights
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Pilot Freight Services Expands to Mexico City Vancouver

Pilot Freight Services Expands to Mexico City Vancouver

Pilot Freight Services announces the opening of new stations in Mexico City and Vancouver to enhance service to US locations, respond to customer needs, and capitalize on market potential. This expansion will strengthen its global network, seize opportunities from Mexico's manufacturing growth, and solidify its strategic position on the North American West Coast. The move accelerates global supply chain integration, providing customers with more comprehensive logistics services. This strategic growth allows Pilot to better serve existing clients and attract new business through an enhanced global footprint.

01/28/2026 Logistics
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Hub Group EASO Partner for Mexico Nearshoring Expansion

Hub Group EASO Partner for Mexico Nearshoring Expansion

Hub Group has entered into a joint venture agreement with EASO in Mexico to expand its cross-border intermodal business and capitalize on nearshoring opportunities. The partnership will integrate resources to improve operational efficiency, enhance customer experience, and build a more resilient supply chain. This initiative is a key component of Hub Group's long-term investment strategy and is expected to drive greater success in the Mexican cross-border transportation market. The collaboration aims to provide seamless and efficient transportation solutions connecting the US and Mexico.

01/28/2026 Logistics
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