Tencent sold its 14% stake in UK-based fintech company Tide, a business financial platform focusing on SMEs. The buyer is unknown. This move may reflect adjustments in Tencent's overseas investment strategy, as its total overseas investments have significantly decreased. It is worth noting Tencent's future global fintech deployment.
OZON has launched a pinned review feature, allowing sellers to highlight positive reviews to improve conversion rates. Positive reviews significantly boost click-through and add-to-cart rates. Sellers are advised to actively collect positive feedback and regularly update pinned reviews to maintain page appeal. Currently, this feature primarily supports the local model, with cross-border stores soon to be supported. Future optimizations are expected, aiming to enhance the experience for both sellers and buyers.
This article provides a detailed analysis of four main scenarios of eBay buyer returns and corresponding strategies. It emphasizes key considerations for cross-border returns and offers practical suggestions for improving return processing efficiency and customer satisfaction. The aim is to help eBay sellers confidently handle return issues and maintain their store reputation.
eBay buyer-initiated disputes (cases) can negatively impact seller performance, including demotion due to high unresolved dispute rates. Sellers should respond promptly, communicate actively, handle refunds flexibly, and provide evidence to protect their rights. Preventive measures include accurate product descriptions, strict quality control, timely shipping, and proper packaging to minimize dispute occurrences.
Amazon introduces new rules for managing negative reviews, allowing brand owners to contact buyers who left negative reviews and offer "refund without return." This aims to enhance brand loyalty but carries the risk of abuse. Sellers need to actively monitor reviews, develop communication strategies, utilize refunds reasonably, and fundamentally improve product quality and service levels. This new policy encourages proactive engagement and emphasizes the importance of addressing customer concerns to mitigate the impact of negative feedback.
Amazon will adjust its variation review sharing policy starting February 12, 2026. Only variations with minor differences and complete functional consistency can share reviews. Variations with substantial differences will have their reviews forcibly separated. This change aims to enhance review authenticity. In the short term, sellers may face challenges such as reduced reviews and conversion pressure. However, it is expected to benefit the platform's ecosystem in the long run by providing more reliable and accurate product information to customers.
Amazon is adjusting its front-end display by hiding the number of reviews for some products, instead showing star ratings and the percentage of positive reviews. This aims to incentivize new products, improve product quality, and optimize the platform ecosystem. Sellers need to focus on product quality and service, acquire reviews compliantly, and monitor data changes to adjust their operation strategies accordingly. This change encourages a shift back to focusing on the inherent value and customer satisfaction associated with the product itself.
Amazon is adjusting its review display mechanism to increase the weight of recent reviews, emphasizing the importance of product quality and service. Under the new system, recent positive reviews are more likely to be featured prominently, and negative reviews are no longer given absolute priority. Sellers need to prioritize product quality to adapt to these new rules. This change aims to provide a more current and accurate reflection of customer experiences, encouraging sellers to maintain high standards and address issues promptly.
This article analyzes why merging seed reviews on Amazon can invalidate the 'New Release' badge. It provides a practical operational strategy adjustment plan. The recommendation is to avoid merging reviews too early, closely monitor the 'Date First Available,' and use the merging strategy flexibly. Pay close attention to how reviews are displayed. These steps help maximize the effectiveness of new product launches and maintain the visibility benefits associated with the 'New Release' badge. This approach ensures optimal visibility and sales during the crucial initial launch phase.
This article delves into strategies for handling negative reviews on Amazon for new products, including identifying the nature of the reviews, adjusting variation strategies, rapidly accumulating positive reviews, and providing excellent after-sales service. It also interprets potential KYC verification requirements on Amazon US, offering advice to sellers on how to respond. The goal is to help sellers navigate crises and achieve stable and sustainable growth. By understanding these challenges and proactively implementing solutions, sellers can mitigate risks and optimize their performance on the Amazon platform.
