South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
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Guide How to Call China From Overseas

Guide How to Call China From Overseas

This article provides a detailed guide on how to correctly dial mainland China phone numbers from abroad. It covers the proper usage of the international access code, China's country code '86', the domestic area code (omitting the leading '0'), and the phone number itself. The guide also emphasizes the independent dialing code rules for Hong Kong, Macau, and Taiwan. The aim is to help readers successfully make international calls to China.

09/29/2025 Logistics Encyclopedia
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Google Ads Enhances Call Conversion Tracking for Campaign Optimization

Google Ads Enhances Call Conversion Tracking for Campaign Optimization

This article details how to remove calls from primary conversion goals in Google Ads, making them secondary reference metrics. This allows for more effective campaign optimization and improved return on ad spend. By refining conversion goals, you can avoid including non-critical calls in the optimization scope, enhancing overall campaign performance. This strategy ensures that Google Ads focuses on the most valuable conversions, leading to better results and a more efficient allocation of advertising resources.

01/06/2026 Logistics Encyclopedia
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WCO UN Call for Unimpeded Trade for Landlocked Nations During Pandemic

WCO UN Call for Unimpeded Trade for Landlocked Nations During Pandemic

The World Customs Organization and the United Nations urge ensuring smooth trade for landlocked developing countries during the pandemic, emphasizing the importance of freedom of transit and international cooperation. By simplifying customs procedures, investing in infrastructure, and diversifying trade partners, we can collectively address the impact of the pandemic on landlocked countries' trade and build a more resilient global supply chain. This collaborative effort aims to mitigate disruptions and foster sustainable economic growth for these vulnerable nations during and after the crisis.

12/30/2025 Customs Knowledge
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PIL Adds Direct Mexico Call to West Coast South America Route

PIL Adds Direct Mexico Call to West Coast South America Route

Pacific International Lines (PIL) is upgrading its West Coast South America Service (WS6) by adding a direct call to Ensenada, Mexico. The Chilean terminal will be adjusted to San Antonio. This route optimization aims to enhance service efficiency and strengthen PIL's strategic position in the Latin American market. The upgrade is designed to cater to the increasing market demand in the region. The changes will improve connectivity and provide more reliable shipping options for customers trading between Asia and South America.

01/08/2026 Logistics
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Chickfila Opens 150M Florida Distribution Center

Chickfila Opens 150M Florida Distribution Center

Chick-fil-A is investing over $150 million in a new distribution center in Winter Haven, Florida. This facility will serve 170 restaurants and create over 180 jobs, significantly enhancing the regional distribution capabilities for the popular fast-food chain. The new center aims to improve efficiency and responsiveness in Chick-fil-A's supply chain, ensuring timely delivery of essential supplies to its restaurants in the region. This investment demonstrates Chick-fil-A's commitment to optimizing its logistics network and supporting its continued growth.

01/15/2026 Logistics
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Shantou to Singapore Offers Faster Customs Clearance for Shipments

Shantou to Singapore Offers Faster Customs Clearance for Shipments

Troubled by customs clearance for goods from Shantou to Singapore? Our Shantou-Singapore Double Clear Line service center offers a one-stop solution, including customs declaration and inspection, warehousing logistics, transportation arrangements, and insurance coverage. We ensure your goods arrive in Singapore easily, quickly, and safely. Call our dedicated line for professional service and a hassle-free shipping experience. We handle all the complexities of export logistics, making it simple for you to ship to Singapore.

02/02/2026 Logistics
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Google Merchant Center Now Supports Chinese Language

Google Merchant Center Now Supports Chinese Language

This article provides a detailed guide on how to switch the Google Merchant Center (GMC) backend language from English or other languages to Chinese. Through illustrated step-by-step instructions, it helps users overcome language barriers and improve GMC usage efficiency. It emphasizes that switching the backend language does not affect the ad display language and provides important notes and considerations for users during the process. The tutorial aims to make GMC more accessible for Chinese-speaking users.

01/04/2026 Logistics Encyclopedia
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Key Metrics to Optimize Distribution Center Performance

Key Metrics to Optimize Distribution Center Performance

This paper delves into 12 key performance indicators closely monitored by top-performing distribution centers, derived from the 2020 WERC report. By focusing on crucial metrics such as order accuracy, on-time shipping rate, and inventory turnover rate, and establishing a robust data analysis system, distribution centers can significantly improve operational efficiency, reduce costs, and gain a competitive edge. These KPIs provide actionable insights for optimizing warehouse operations and achieving superior performance in the supply chain.

01/19/2026 Warehousing
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Oman Airports Training Center Boosts Aviation Skills

Oman Airports Training Center Boosts Aviation Skills

The Oman Airports Management Company (OAMC) Learning and Development Center, located at Muscat International Airport, is dedicated to enhancing aviation professional skills and promoting industry growth. By building a learning culture, driving professional development, and facilitating knowledge sharing, OAMC provides world-class training facilities and services for aviation personnel. It is a vital base for talent cultivation in the aviation industry in Oman and the wider region, contributing significantly to the advancement of aviation expertise and capabilities.

01/20/2026 Airport Codes
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