Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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US Service Sector Hits Record High in May Amid Demand Surge

US Service Sector Hits Record High in May Amid Demand Surge

The US Services PMI hit a record high of 64 in May, signaling a robust economic recovery. All 18 industries reported growth, driven by pent-up demand. However, supply chain bottlenecks, labor shortages, and inflationary pressures pose significant challenges. Experts anticipate a potential pullback in the future, but overall demand remains strong. Policymakers should focus on addressing structural issues to ensure sustainable growth. The strong PMI indicates a vibrant services sector, but the underlying constraints need careful monitoring to avoid hindering long-term economic progress.

01/20/2026 Logistics Industry Insights
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US Service Sector Growth Hits Twoyear Low Amid Eased Recession Concerns

US Service Sector Growth Hits Twoyear Low Amid Eased Recession Concerns

The US Services PMI hit a two-and-a-half-year low, indicating a slowdown in growth, although it remains in expansion territory. Slower order growth, employment contraction, and rising prices are key challenges. Experts believe that the risk of economic recession is manageable, with inflation and interest rates being crucial influencing factors. Future attention should be focused on inflation trends and the Federal Reserve's interest rate policy. Despite the slowdown, the services sector continues to contribute to overall economic activity, but its performance warrants close monitoring.

01/30/2026 Logistics Industry Insights
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Logistics Firms Honored for Service Excellence in Quest for Quality Awards

Logistics Firms Honored for Service Excellence in Quest for Quality Awards

The Quest for Quality Award from *Logistics Management* magazine is a key benchmark for service quality in the logistics industry. This paper delves into the award's selection mechanism and evaluation criteria, revealing core customer needs regarding logistics services. It provides data-driven insights for companies to improve service quality and grasp industry trends. The analysis of the award highlights the importance of understanding customer perceptions and adapting strategies to meet evolving expectations within the competitive logistics landscape.

01/30/2026 Logistics Industry Insights
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OAG Launches Cloudbased Booking Data for Aviation Analytics

OAG Launches Cloudbased Booking Data for Aviation Analytics

OAG introduces a cloud-based Passenger Booking Data service via its Flight Info Direct platform, breaking down data silos. It integrates historical and forward-looking data, empowering airlines to understand market trends, optimize operational decisions, and improve profitability. This service offers comprehensive passenger travel information and can be combined with other aviation data for more accurate forecasting and analysis. This allows for deeper insights and better strategic planning for aviation businesses.

01/07/2026 Logistics Industry Insights
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Jd Logistics Launches New Apparel Specialized Warehouse Model To Help Ecommerce Customers Reduce Costs And Improve Efficiency

Jd Logistics Launches New Apparel Specialized Warehouse Model To Help Ecommerce Customers Reduce Costs And Improve Efficiency

JD Logistics has launched a dedicated apparel warehouse in Xintang, Guangdong, pioneering a new model that combines value-added processing with drop shipping. This model enhances logistics efficiency and reduces costs, meeting the demands of e-commerce customers while effectively supporting the upgrade and development of the apparel industry.

07/25/2025 Logistics
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Chengdu Airport Cargo Station Innovates Service Model By Outsourcing International Palletization Business

Chengdu Airport Cargo Station Innovates Service Model By Outsourcing International Palletization Business

Since mid-month, Chengdu airport's cargo station has implemented an outsourcing model for international palletizing services, allowing qualified freight forwarders to perform palletizing operations directly. This change responds to the rapid growth in air logistics demands and aims to enhance service efficiency and safety. Additionally, the cargo station has increased security measures and provided comprehensive support to ensure smooth palletizing operations. This initiative represents a significant innovation in Chengdu's air logistics sector.

07/22/2025 Logistics
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