New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Canada Post Strike Threatens Deliveries Amid Government Intervention

Canada Post Strike Threatens Deliveries Amid Government Intervention

Canada Post's labor negotiations are at an impasse, with the government mandating a vote for employees to decide the future direction. Unions are resisting, while employers welcome the move. The vote's outcome will directly impact the Canadian economy, small businesses, and consumers. The vote is being closely watched in hopes that labor and management can reach an agreement, bringing a turnaround to Canada Post. The results will determine the next steps in this ongoing dispute and potentially avert a strike.

01/08/2026 Logistics
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Trade War Uncertainty Weighs on Global Freight Growth

Trade War Uncertainty Weighs on Global Freight Growth

US-led trade frictions are creating uncertainty in the global freight economy, leading to lowered growth expectations. Increased tariffs raise costs, and declining consumer confidence could trigger a recession. Businesses need to strengthen risk management, adjust strategies, and leverage data analytics to navigate these challenges. The trade war's impact on supply chains and consumer demand necessitates a proactive approach to mitigate potential losses and adapt to the evolving global economic landscape. Careful monitoring and flexible planning are crucial for survival and potential growth.

01/07/2026 Logistics Industry Insights
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Fed Rate Hikes Face Inflation Challenge Economic Outlook

Fed Rate Hikes Face Inflation Challenge Economic Outlook

The Federal Reserve's ongoing interest rate hikes aim to reduce inflation to the 2% target, but their effectiveness is influenced by various factors. This article analyzes the background and impact of these hikes. From a data analyst's perspective, it explores the complexities of inflation control, emphasizing the need to quantify lagged effects, credit transmission, and demand elasticity. It also highlights the importance of monitoring global economic linkages and geopolitical risks. Ultimately, success hinges on policy implementation, economic evolution, and effective risk management.

01/07/2026 Logistics Industry Insights
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Experts Warn of Tariff Impacts on 2025 Freight Peak Season

Experts Warn of Tariff Impacts on 2025 Freight Peak Season

Armada Corporate Intelligence expert Keith Prather delves into the current state of the freight economy, the impact of tariff policies, inventory and import management, and the outlook for the 2025 peak season. He emphasizes that businesses should closely monitor market changes, flexibly adjust strategies, and maintain communication with experts to address challenges and seize opportunities. Adaptability and informed decision-making are crucial for navigating the evolving landscape and maximizing success in the face of economic uncertainties and shifting trade dynamics.

01/07/2026 Logistics Industry Insights
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US Ecommerce Logistics Adapts As De Minimis Rule Expires

US Ecommerce Logistics Adapts As De Minimis Rule Expires

The US revocation of the de minimis exemption for Chinese goods significantly impacts China-US e-commerce logistics. E-commerce platforms face rising costs and declining profits, necessitating adjustments to logistics models, production bases, and market strategies. The industry is undergoing rapid transformation. Businesses must proactively address policy changes, strengthen compliance management, and innovate to adapt to the new competitive landscape. This includes exploring alternative sourcing, optimizing supply chains, and potentially shifting production locations to countries with favorable trade agreements with the US.

01/07/2026 Logistics Industry Insights
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Executives Grapple with SEO Traffic Decline Crisis Strategies

Executives Grapple with SEO Traffic Decline Crisis Strategies

A drop in website SEO traffic is a common challenge for SEO professionals. This guide provides a crisis public relations approach, instructing how to analyze traffic data, identify causes, and develop solutions. It also covers how to clearly explain the issue to management and gain their trust. The content addresses factors such as algorithm updates, technical issues, competitor activities, and market changes, offering corresponding strategies to stabilize the situation and revitalize traffic. Effectively manage SEO traffic decline and regain lost ground.

01/04/2026 Logistics Industry Insights
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Amazon Shifts Ad Strategy to Boost Profitability

Amazon Shifts Ad Strategy to Boost Profitability

Amazon sellers often face a dilemma of 'burning money and waiting to die,' necessitating precise operation for a breakthrough. During the new product launch phase, invest heavily in advertising, optimize with refined groups to boost Listing weight and gain organic traffic. Subsequently, reduce advertising spend while maintaining order volume. Key elements of precise operation include keyword research, Listing optimization, data analysis, off-site traffic generation, and customer relationship management. This approach helps sellers navigate the competitive landscape and achieve sustainable growth on Amazon.

01/04/2026 Logistics Industry Insights
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Amazon Boosts Holiday Hiring Amid Retail Strategy Shift

Amazon Boosts Holiday Hiring Amid Retail Strategy Shift

Amazon is hiring 150,000 new employees for the holiday season, while also adjusting its return policies and inventory management rules to adapt to market changes and prepare for the peak season. This move reflects Amazon's optimistic sales expectations and presents both opportunities and challenges for sellers. Sellers need to closely monitor market trends, strengthen cooperation with the platform, and focus on brand building to stand out in the competition. Success hinges on adapting to the evolving landscape and leveraging the holiday season's potential.

01/04/2026 Logistics Industry Insights
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Guide to Optimizing Coupang Ad Campaigns for Ecommerce

Guide to Optimizing Coupang Ad Campaigns for Ecommerce

This article details the process of recharging Coupang advertising funds, including steps like deposit submission, bank transfer, information submission, and balance checking. It emphasizes key precautions during the recharge process, such as avoiding third-party transfer platforms and ensuring company information is included in the remittance details. The aim is to help sellers successfully complete the advertising fund recharge, ensuring smooth ad delivery and ultimately boosting sales performance. This guide provides a comprehensive overview for efficient and effective Coupang advertising management.

01/04/2026 Logistics Encyclopedia
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