Douyin Introduces 100point Merchant Scoring System

Douyin Introduces 100point Merchant Scoring System

Douyin Experience Score has undergone a significant update, transitioning from a 5-point to a 100-point system with a shortened 30-day assessment cycle. The new rules refine the evaluation metrics for product, service, and logistics experience, aiming to enhance overall user experience on the platform. Merchants need to pay close attention to key indicators such as negative review rate, return rate, average response time, after-sales rejection rate, and timely pickup rate. Optimizing operational strategies is crucial for gaining a competitive edge under the new regulations.

01/04/2026 Logistics Industry Insights
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Tiktok Shop Launches US Market Entry for Chinese Sellers

Tiktok Shop Launches US Market Entry for Chinese Sellers

TikTok Shop launched its fully managed mode in the US in August, offering new opportunities for Chinese merchants. This article delves into TikTok Shop's global strategic layout, the differences between self-operated and fully managed models, and the characteristics of various regional markets. It also emphasizes the importance of data-driven operations and provides practical strategic advice for merchants to succeed on the TikTok Shop platform. The fully managed model simplifies the process for sellers, allowing TikTok to handle logistics, customer service, and more, potentially accelerating growth for Chinese businesses in the US market.

12/31/2025 Logistics Industry Insights
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Amazon Allows Offplatform Traffic for DTC Brands

Amazon Allows Offplatform Traffic for DTC Brands

Amazon's opening of off-Amazon traffic presents new growth opportunities for DTC brands. Through the "Buy with Prime" service, brands can direct Amazon traffic to their own websites, boosting brand awareness and sales. While challenges remain in the process, more direct and efficient traffic generation methods are expected in the future. This move by Amazon aims to create a DTC brand aggregation platform, providing consumers with a wider range of shopping choices and a more convenient experience. This initiative allows brands to leverage Amazon's reach while building their own brand presence.

12/31/2025 Logistics Industry Insights
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Amazon Warns Apparel Sellers of Rising Return Rates

Amazon Warns Apparel Sellers of Rising Return Rates

Amazon is issuing warnings to merchants, particularly apparel sellers, with 'high return rates.' This aims to reduce platform operating costs and enhance shopping transparency. This article delves into the causes of high return rates, explores the impact of the 'high return rate' label, and provides effective strategies for sellers to lower their return rates. The goal is to help sellers succeed in the competitive e-commerce market by improving product quality, providing accurate descriptions, and offering better customer service, ultimately leading to higher customer satisfaction and reduced return rates.

12/29/2025 Logistics Industry Insights
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Crossborder Ecommerce Sellers Warned of Freight Forwarder Scams

Crossborder Ecommerce Sellers Warned of Freight Forwarder Scams

A Shenzhen freight forwarder was exposed for using multiple shell companies to collect goods before defaulting, raising concerns about integrity in the industry. The article analyzes the reasons for frequent freight forwarder defaults, including declining platform benefits, intense competition, long cross-border logistics chains, and improper selection of freight forwarders by sellers. It provides practical tips for cross-border sellers to avoid pitfalls, emphasizing the need for caution when choosing freight forwarders. Sellers should not solely pursue low prices but comprehensively consider qualifications, creditworthiness, operational capabilities, and service quality.

12/30/2025 Logistics
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Douyin Shops See Growth Through Refined Strategies

Douyin Shops See Growth Through Refined Strategies

Two experienced Douyin Shop operators share a detailed operation plan summarized from two years of practical experience. It emphasizes survival first, product testing, title and main image optimization, importance of output per unit area, stable category selection, leveraging influencer collaborations, and continuous learning and practice. The core focuses on data analysis, user maintenance, content marketing, event planning, and high-quality after-sales service, helping novice sellers achieve profitable growth in Douyin Shop. This approach provides a practical guide to navigate the complexities of the platform and maximize sales potential.

01/16/2026 Logistics Industry Insights
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Greenpoint Invests 1B in Outpost for Truck Terminal Expansion

Greenpoint Invests 1B in Outpost for Truck Terminal Expansion

Outpost secures a significant investment from GreenPoint, scaling its truck terminal network to $1 billion. This funding will accelerate Outpost's network expansion, broaden its service offerings, and further develop its gate automation platform. The initiative aims to improve trucking efficiency, reduce operational costs, and drive positive change within the logistics industry. Outpost plans to leverage the investment to enhance its technology and infrastructure, ultimately providing a more streamlined and efficient experience for carriers and shippers alike, solidifying its position as a key player in the modern logistics landscape.

01/28/2026 Logistics
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Xinlicheng Holdings Shifts From Electronics to Ecommerce Dominance

Xinlicheng Holdings Shifts From Electronics to Ecommerce Dominance

Starting from electronic product distribution, Xinlicheng Holdings Group has transformed strategically and diversified its business to become a leading e-commerce platform in China. The company's operations cover electronics, communications, and the internet. Upholding the values of "customer first, integrity-based," it continuously innovates business and service models, making positive contributions to industry development. Xinlicheng's success is attributed to its adaptability and commitment to providing value in a rapidly evolving market. Their strategic foresight has allowed them to capitalize on emerging opportunities and establish a strong market presence.

02/03/2026 Logistics Industry Insights
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Amazon Suspensions Raise Concerns for Crossborder Sellers

Amazon Suspensions Raise Concerns for Crossborder Sellers

Amazon seller account suspensions are increasingly frequent, raising concerns about the fairness of platform rules. A cross-border convenience store is launching an "Account Suspension Compensation" service, aiming to protect sellers who comply with the rules. They promise to provide assistance with reopening stores and financial compensation in cases of suspension not caused by seller negligence. This initiative aims to help sellers overcome difficulties and reshape the fairness and transparency of the cross-border e-commerce ecosystem. It offers peace of mind and financial support during challenging times.

02/04/2026 Logistics Industry Insights
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Xinjiang Tashkent Partner to Expand Chinese Firms in Central Asia

Xinjiang Tashkent Partner to Expand Chinese Firms in Central Asia

Xinjiang's Makit County and Akto County signed a friendly city cooperation agreement with Tashkent Region of Uzbekistan, aiming to provide a foothold for Chinese enterprises to expand into the Central Asian market. By building a cross-border service platform and establishing a two-way linkage mechanism, the agreement addresses challenges faced by companies going abroad and promotes long-term coordinated development between Xinjiang and Tashkent Region in industries, talent, and other fields. This collaboration facilitates smoother market access and strengthens economic ties between the two regions, fostering mutual growth and prosperity.

02/05/2026 Logistics Industry Insights
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