US Rail Firms Under Fire for Service Failures After Staff Reductions

US Rail Firms Under Fire for Service Failures After Staff Reductions

Surface Transportation Board (STB) Chairman Martin Oberman sharply criticized the four major railroads at the RailTrends conference, attributing their service crisis to 'self-inflicted' workforce reductions. He argued that these cuts have diminished rail transport capacity, significantly harming the U.S. economy. Oberman emphasized the need for railroads to balance shareholder interests with the public good and rebuild a healthy industry ecosystem. He believes the current service problems stem directly from prioritizing profits over reliable service and adequate staffing, leading to widespread disruptions in rail freight.

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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US Service Sector Hits Record High in May Amid Demand Surge

US Service Sector Hits Record High in May Amid Demand Surge

The US Services PMI hit a record high of 64 in May, signaling a robust economic recovery. All 18 industries reported growth, driven by pent-up demand. However, supply chain bottlenecks, labor shortages, and inflationary pressures pose significant challenges. Experts anticipate a potential pullback in the future, but overall demand remains strong. Policymakers should focus on addressing structural issues to ensure sustainable growth. The strong PMI indicates a vibrant services sector, but the underlying constraints need careful monitoring to avoid hindering long-term economic progress.

US Service Sector Growth Hits Twoyear Low Amid Eased Recession Concerns

US Service Sector Growth Hits Twoyear Low Amid Eased Recession Concerns

The US Services PMI hit a two-and-a-half-year low, indicating a slowdown in growth, although it remains in expansion territory. Slower order growth, employment contraction, and rising prices are key challenges. Experts believe that the risk of economic recession is manageable, with inflation and interest rates being crucial influencing factors. Future attention should be focused on inflation trends and the Federal Reserve's interest rate policy. Despite the slowdown, the services sector continues to contribute to overall economic activity, but its performance warrants close monitoring.

Logistics Firms Honored for Service Excellence in Quest for Quality Awards

Logistics Firms Honored for Service Excellence in Quest for Quality Awards

The Quest for Quality Award from *Logistics Management* magazine is a key benchmark for service quality in the logistics industry. This paper delves into the award's selection mechanism and evaluation criteria, revealing core customer needs regarding logistics services. It provides data-driven insights for companies to improve service quality and grasp industry trends. The analysis of the award highlights the importance of understanding customer perceptions and adapting strategies to meet evolving expectations within the competitive logistics landscape.

US Service Sector Grows in Early 2026 Despite Inflation Export Woes

US Service Sector Grows in Early 2026 Despite Inflation Export Woes

The US Services PMI remained robust in early 2026, but rising prices and declining export orders raised concerns. The Services PMI registered 53.8, marking the 19th consecutive month of expansion. However, new export orders significantly decreased, and inflationary pressures persisted. The ISM Chair noted that tariff policies and AI development are influencing purchasing decisions. Going forward, attention should be paid to the Federal Reserve's interest rate policy and the international trade environment.

Fedex Freight Opens New Alberta Hub to Expand Western Canada Service

Fedex Freight Opens New Alberta Hub to Expand Western Canada Service

FedEx Freight has opened a new service center in Alberta, Canada, aimed at improving logistics efficiency and service capabilities in Western Canada. This strategic hub will reduce transit times, increase flexibility, and expand service coverage, positively impacting the Canadian logistics market and helping local businesses expand. The new facility enhances FedEx's network and provides improved access to key markets for customers shipping within and across Western Canada. It represents a significant investment in the region's infrastructure and demonstrates FedEx's commitment to supporting economic growth.

02/11/2026 Logistics
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Experts Share Tips for Pet Ecommerce Success on Chewy

Experts Share Tips for Pet Ecommerce Success on Chewy

Dashu Cross-border offers Chewy pet e-commerce platform onboarding support services, helping sellers efficiently and compliantly complete qualification reviews, operational model planning, logistics fulfillment solutions, and financial return planning. Through one-stop service, it helps sellers easily enter the Chewy platform and seize pet e-commerce market opportunities. The service streamlines the process, ensuring a smooth entry for businesses looking to tap into the growing demand for pet products online.

Chinas Domestic Sea Freight Ports Face Operational Challenges

Chinas Domestic Sea Freight Ports Face Operational Challenges

This article provides a detailed introduction to domestic sea freight, covering its concept, major ports, basic processes, service offerings, and advantages. It also offers key considerations for selecting a domestic sea freight service provider. The aim is to provide a comprehensive reference guide for businesses and individuals seeking information about domestic sea freight transportation.

JD Logistics Expands Heavy Cargo Network in Huanggang

JD Logistics Expands Heavy Cargo Network in Huanggang

This article provides a detailed overview of the advantages, operational procedures, precautions, and frequently asked questions regarding JD Logistics' large item express delivery service in Huanggang City. It aims to offer a comprehensive reference guide for readers with large item shipping needs, helping users better understand and utilize JD Logistics' large item express delivery service. The guide covers key aspects of the service, ensuring a smooth and efficient shipping experience for customers in Huanggang.

12/30/2025 Logistics
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