Retailers Optimize Lastmile Delivery for Customer Satisfaction

Retailers Optimize Lastmile Delivery for Customer Satisfaction

In the e-commerce era, last mile delivery is crucial. This webinar focuses on key elements such as automated communication, customer service, and reliability. It delves into best practices, outsourcing network construction, the impact of service on branding, and how to exceed customer expectations. The goal is to help you conquer the last mile and enhance your company's competitiveness. Learn strategies to optimize your delivery process and build stronger customer relationships, ultimately driving business success in today's demanding market.

01/19/2026 Logistics Industry Insights
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Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Interpretation Of Self-owned Vessel Capacity Standards For Jiang Hai Direct Transport Enterprises

Interpretation Of Self-owned Vessel Capacity Standards For Jiang Hai Direct Transport Enterprises

The General Office of the Ministry of Transport has established clear capacity standards for self-owned vessels of companies engaged in direct river-sea transportation to promote green development in water transport and improve efficiency. Companies solely involved in direct river-sea transportation must adhere to capacity standards similar to those of inland waterway transport companies, while those participating in other waterway operations are required to meet higher standard demands.

07/23/2025 Logistics
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Amazon Fedex Cuts Signal Crossborder Ecommerce Slowdown

Amazon Fedex Cuts Signal Crossborder Ecommerce Slowdown

Large-scale Amazon FBA warehouse closures and FedEx's plummeting performance signal a global trade downturn. Cross-border e-commerce sellers face challenges including weak demand and rising costs. Strategies such as refined operations, diversified channels, supply chain optimization, and innovative marketing are crucial to navigate market changes and seek new growth opportunities. These adaptations are necessary for sellers to weather the current economic climate and maintain competitiveness in the evolving landscape of global e-commerce.

01/06/2026 Logistics Industry Insights
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Amazon Expands into Shortvideo Shopping Amid Ecommerce Shift

Amazon Expands into Shortvideo Shopping Amid Ecommerce Shift

Amazon launched 'Inspire,' a TikTok-like feature, entering the short-video shopping market. TikTok Shop added Alipay and Payoneer as deposit payment options. Shopee's Quanzhou transshipment warehouse's surrounding express delivery park resumed operations. AliExpress adjusted Cainiao delivery fees for Russian overseas warehouses. Cross-border e-commerce sellers need to closely monitor platform policy changes and flexibly adjust their operational strategies to remain competitive in the fierce market.

01/06/2026 Logistics
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Amazon FBA Guide Covers Compliance Cost Efficiency for Full Loads

Amazon FBA Guide Covers Compliance Cost Efficiency for Full Loads

This article provides an in-depth analysis of the Amazon FBA full container load (FCL) inbound process, emphasizing compliance and efficiency improvements. It compares floor loading and pallet loading, details seller platform operations, cargo securing, unloading methods, and appointment scheduling. The analysis reveals potential risks and extra costs, and also discusses future trends in intelligent and refined operations. This guide aims to help sellers complete FCL inbound efficiently, compliantly, and at a low cost.

01/04/2026 Logistics Encyclopedia
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Welly International Enhances Guangzhoutaiwan Trade with Logistics Upgrade

Welly International Enhances Guangzhoutaiwan Trade with Logistics Upgrade

Willy International Enterprise Co., Ltd. has been deeply involved in cross-strait logistics between mainland China and Taiwan for many years, providing comprehensive services such as sea and air freight to facilitate Guangzhou-Taiwan trade. With a professional team, rich experience, and a deep understanding of cross-strait trade rules, the company provides customers with efficient and reliable logistics solutions, promoting cross-strait economic and trade exchanges.

08/21/2025 Logistics
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Yokohama Ports Efficiency Sets Benchmark for Asiapacific Ports

Yokohama Ports Efficiency Sets Benchmark for Asiapacific Ports

Since 1956, the Yokohama Port Authority has been responsible for port planning, construction, and management, encompassing the formulation of development plans, facility maintenance, usage permit review, resource leasing, and fee collection. As a significant port in the Asia-Pacific region, its development experience offers valuable insights for the port management field. Looking ahead, smart technology and green concepts will emerge as new directions for port development.

08/05/2025 Port Encyclopedia
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