Amazon Sellers Face Crossborder IP Complaints

Amazon Sellers Face Crossborder IP Complaints

A new type of infringement complaint has emerged on Amazon, where malicious actors exploit cross-border site management loopholes to file infringement complaints against sellers across different regions. Sellers should actively respond by contacting customer service and appealing the claims. To prevent such risks, sellers should consider trademark registration, brand registry, and joining the Transparency program. Amazon should also improve its cross-border site management mechanisms to provide a fair operating environment for all sellers.

12/31/2025 Customs Knowledge
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Amazon Sellers Hit by Fraudulent Trademark Complaints

Amazon Sellers Hit by Fraudulent Trademark Complaints

Recently, Amazon platform experienced a large-scale listing removal event, with sellers facing malicious infringement complaints. This article delves into the incident, exposing potential extortion behaviors and providing a guide to help sellers protect their rights. It also calls on the platform to strengthen supervision, jointly maintain a fair competitive environment, and promote the healthy development of cross-border e-commerce. The article aims to equip sellers with the knowledge and strategies to navigate these challenges and advocate for a more equitable marketplace.

12/30/2025 Logistics Industry Insights
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Etong Nets Verification Code System Draws User Complaints

Etong Nets Verification Code System Draws User Complaints

Etrans's mandatory implementation of a verification code mechanism has sparked strong dissatisfaction among freight forwarding practitioners. Key issues include reduced operational efficiency, poor verification experience, and doubts about its necessity. This article analyzes the potential reasons for introducing verification codes and proposes optimization suggestions. The aim is to balance security protection with user experience, thereby contributing to the development of the industry. The suggestions focus on improving the user interface and exploring alternative security measures that are less intrusive.

08/23/2025 Logistics
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Amazon Sellers Combat Malicious Complaints to Restore Listings

Amazon Sellers Combat Malicious Complaints to Restore Listings

Malicious complaints leading to listing suspensions are common among Amazon sellers. This article addresses this pain point by providing effective remedies, including gathering evidence for appeals, utilizing DMCA counter-notices, and seeking settlements. It also emphasizes the importance of prevention, such as ensuring compliance, registering trademarks and copyrights, and monitoring competitors. These strategies help sellers protect their rights and revitalize their listings. The goal is to empower sellers to combat unfair suspensions and maintain a thriving presence on the Amazon marketplace.

11/03/2025 Logistics Industry Insights
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DHL Germany Faces Complaints Over Service and Compensation

DHL Germany Faces Complaints Over Service and Compensation

This article addresses common service issues with DHL Express in Germany, such as lost or damaged packages and lack of notification. It provides a detailed guide on how to file complaints and protect your rights. From contacting customer service and preparing evidence to seeking external support, it offers step-by-step instructions to help you obtain the service and compensation you deserve. Even when living abroad, you can effectively handle delivery disputes and ensure your rights are protected.

01/07/2026 Logistics
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UK Ecommerce Complaints Pose Risks for Crossborder Sellers

UK Ecommerce Complaints Pose Risks for Crossborder Sellers

The UK has one of the highest e-commerce complaint rates in Europe, with a significant portion stemming from cross-border transactions. Sellers must prioritize product quality and service, establish a comprehensive after-sales system, respect local culture and laws, and effectively resolve complaints. By addressing these challenges, businesses can build consumer trust and achieve sustainable growth in the UK market. Turning potential issues into opportunities is key for success in this competitive landscape.

01/19/2026 Logistics Industry Insights
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Ecommerce Firms Face Rising Malicious Complaints in Peak Season

Ecommerce Firms Face Rising Malicious Complaints in Peak Season

A new type of malicious complaint has emerged in cross-border e-commerce: registering domain names and then posing as the brand owner to extort sellers. It is recommended to register trademarks, file records, purchase domain names to build websites, and mark copyrights for prevention. If faced with malicious complaints, sellers can file a countersuit and provide evidence to protect their rights. This includes demonstrating legitimate sourcing and usage of the brand. Proactive measures and diligent record-keeping are crucial for mitigating the risk of such scams and protecting brand reputation.

01/16/2026 Customs Knowledge
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Crossborder Ecommerce Faces Hidden Fees Deceptive Returns

Crossborder Ecommerce Faces Hidden Fees Deceptive Returns

A survey by the Korea Consumer Agency reveals issues in cross-border e-commerce returns, including high return shipping fees, opaque information disclosure, and complex return processes. Consumers should carefully review return policies, retain evidence, choose reputable platforms, and file complaints promptly to protect their rights. The investigation highlights the need for increased transparency and clearer regulations in cross-border transactions to ensure fair treatment and accessible solutions for consumers facing return-related problems.

12/30/2025 Logistics Industry Insights
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Amazon Sellers Targeted by Fake Website Scams

Amazon Sellers Targeted by Fake Website Scams

Malicious complaints on Amazon are escalating, with independent websites emerging as new attack vectors. Sellers should be wary of tactics like malicious listing modifications, cross-site review merging, and fake discount code incentivized reviews. Enhanced platform regulation is crucial. Sellers need to improve their intellectual property protection awareness, proactively address complaints, seek legal assistance when necessary, and strengthen their overall risk resilience.

01/04/2026 Logistics Industry Insights
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Enhancing Consumer Experience Optimizing Omnichannel Supply Chain Strategies for Fastmoving Consumer Goods

Enhancing Consumer Experience Optimizing Omnichannel Supply Chain Strategies for Fastmoving Consumer Goods

The consumer goods industry is facing a rapidly changing market environment, requiring companies to optimize their supply chains to enhance resilience and responsiveness. Integrated logistics solutions can ensure timely delivery amidst global disruptions while minimizing costs and the impact of raw material shortages, aiding businesses in achieving long-term sustainable development.

11/30/-0001 Logistics Industry Insights
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