Amazons Program Helps Sellers Resolve Policy Violations

Amazons Program Helps Sellers Resolve Policy Violations

Amazon introduces the Account Health Assurance (AHA) program to help sellers with high Account Health Ratings address potential policy violations and avoid account deactivation. Sellers must respond to Amazon's contact within 72 hours and actively cooperate, while maintaining an Account Health Rating above 250. This program isn't a 'get-out-of-jail-free card'; compliant operation remains crucial. It provides an extra layer of support for sellers demonstrating good standing and actively working to maintain a healthy account.

01/16/2026 Logistics Industry Insights
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Freight Forwarders Advise on Correcting Bill of Lading Errors

Freight Forwarders Advise on Correcting Bill of Lading Errors

Bill of Lading (B/L) errors are common in foreign trade. This article provides practical strategies: First, identify the error type. Then, contact your freight forwarder for assistance; they will communicate with the shipping company and customs broker. If modification is impossible, negotiate with the shipping company. Choosing a suitable freight forwarder is crucial, and continuous learning can improve your ability to handle such situations. Proactive communication and documentation are key to minimizing potential disruptions and costs associated with B/L discrepancies.

08/21/2025 Logistics Encyclopedia
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Amazon Sellers Gain Tools to Fix Ratings Listings

Amazon Sellers Gain Tools to Fix Ratings Listings

This article recounts the author's experience of successfully refreshing and merging variant ratings through multiple contacts with Amazon customer service. It highlights the varying levels of competence among Amazon customer service representatives and shares practical tips on effectively utilizing customer service resources to solve operational problems. These tips include persistence, exploring different contact channels, clearly describing the issue, and making reasonable use of available resources. The author reminds sellers to focus on improving product quality while seeking customer service assistance.

01/04/2026 Logistics Industry Insights
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Ebay Sellers Boost Sales with Improved Communication Shipping

Ebay Sellers Boost Sales with Improved Communication Shipping

This article focuses on eBay sellers and details how to effectively contact buyers through order details pages, the platform's messaging system, and eBay alias emails. It also analyzes the importance of shipping speed on eBay and strategies to improve shipping efficiency. The article emphasizes data-driven communication and shipping optimization methods, aiming to help sellers increase buyer satisfaction and optimize store operations. Ultimately, improved communication and faster shipping lead to better performance and a more positive customer experience on the eBay platform.

01/06/2026 Logistics
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Can You Change Your International Shipping Address After Delivery

Can You Change Your International Shipping Address After Delivery

Changing the delivery address of an international express parcel after it reaches its destination is possible, but depends on factors like the courier company's policies, the parcel's stage in the delivery process, and the distance between the old and new addresses. Contact customer service promptly to understand the procedure and any associated fees. Cooperate with their instructions to ensure the successful delivery of your package. Address changes are not guaranteed and may incur additional charges depending on the specific circumstances.

01/08/2026 Logistics Encyclopedia
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Ebay Warns Against Private Deals to Avoid Penalties

Ebay Warns Against Private Deals to Avoid Penalties

This article delves into various behaviors and severe penalties associated with private sales on eBay. It reminds sellers to strictly adhere to platform rules to avoid significant losses. The article details violations such as off-site diversion, direct contact, and fee avoidance. It also explains penalties like item removal and account suspension, emphasizing the importance of compliant operation. By understanding these rules and consequences, sellers can ensure they operate within eBay's guidelines and maintain a positive standing on the platform.

01/04/2026 Customs Knowledge
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Guide Leveraging Youtube for Free Ecommerce Traffic Growth

Guide Leveraging Youtube for Free Ecommerce Traffic Growth

This article delves into how cross-border e-commerce businesses can leverage YouTube for off-site traffic acquisition, focusing on high-quality, free traffic. It provides a detailed analysis of key elements such as influencer selection, contact methods, video matrix construction, brand effect creation, and negotiation skills. This serves as a practical YouTube traffic generation guide for cross-border e-commerce sellers, helping them enhance brand awareness and boost sales. It offers actionable insights to effectively utilize YouTube as a powerful marketing channel.

01/04/2026 Logistics Industry Insights
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Amazon Sellers Face Sales Drop Due to Listing Flaws

Amazon Sellers Face Sales Drop Due to Listing Flaws

Amazon sellers often face sudden sales drops, frequently overlooking hidden issues like Listing category nodes. The "Product Sales Growth Optimizer" can pinpoint problems, such as declining category conversion rates, allowing for timely contact with customer service for resolution. Detailed operation is crucial for success on Amazon. Utilize platform tools effectively to optimize Listings and enhance competitiveness. Ignoring these hidden factors can severely impact sales and overall performance. Regular monitoring and proactive adjustments are key to maintaining a healthy sales trajectory.

12/29/2025 Logistics Industry Insights
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Coupang Enhances Seller Tools for Inventory Management

Coupang Enhances Seller Tools for Inventory Management

Coupang optimizes its CGF (Coupang Global Fulfillment) service, addressing challenges sellers face with CGF inventory discrepancies and product detail modifications. Sellers can now independently modify product details, but should pay attention to review status and potential rejections. For product delisting, sellers need to contact customer service for relisting assistance. This platform optimization aims to enhance seller operational efficiency and improve customer conversion rates. The improvements focus on providing sellers with more control and clarity over their CGF inventory and product listings.

12/30/2025 Logistics
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Guide to SWIFTBIC Codes for Indonesian Transfers

Guide to SWIFTBIC Codes for Indonesian Transfers

This article provides a detailed guide on finding and verifying SWIFT/BIC codes when making cross-border transfers to Indonesia. It emphasizes avoiding delays, rejections, or even loss of funds due to incorrect codes. Various methods for finding the correct SWIFT code are presented, including online lookup tools and direct contact with the bank. The importance of verifying the code's accuracy is highlighted, along with other essential considerations for international money transfers. The aim is to help readers complete Indonesian cross-border transfers safely and smoothly.

09/01/2025 International Settlement
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