Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Guide to Crossborder Ecommerce for Solo Sellers

Guide to Crossborder Ecommerce for Solo Sellers

This article provides a comprehensive analysis of the cross-border e-commerce platform landscape, covering both mainstream and niche platforms. It highlights platforms suitable for individual sellers, such as Shopee Brazil, Etsy US, and Coupang Korea. The article also offers practical guidance on selecting the right e-commerce platform, empowering individual sellers to make informed decisions in the cross-border e-commerce sector. It aims to help individual sellers navigate the complexities and choose the best platform for their specific needs and goals.

01/04/2026 Logistics Encyclopedia
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Chinese Goods Drive Growth in South Koreas Ecommerce Market

Chinese Goods Drive Growth in South Koreas Ecommerce Market

The South Korean e-commerce market is booming with strong demand for Chinese goods, exceeding 2.1 billion RMB in quarterly purchases. Coupang, a leading Korean e-commerce giant, has achieved profitability through its self-built logistics system, offering valuable insights for cross-border sellers. Chinese sellers should seize this opportunity by selecting suitable products, optimizing logistics, and emphasizing localized operations to tap into the lucrative Korean market. Focusing on efficient delivery and understanding local consumer preferences are key to success in this rapidly growing market.

01/04/2026 Logistics Industry Insights
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Ecommerce Growth Hinges on Product Strategy Operations

Ecommerce Growth Hinges on Product Strategy Operations

This article summarizes practical courses on cross-border e-commerce product selection and operations, covering independent websites, Amazon, and Coupang platforms. From viral product selection and ad optimization to building an advanced operational system, it aims to help sellers learn systematically, improve product selection success rates and operational efficiency, seize emerging market opportunities, and achieve business growth. The courses cover key aspects of identifying trending products, optimizing advertising campaigns, and establishing a robust operational framework for sustainable success in the competitive e-commerce landscape.

01/07/2026 Logistics Encyclopedia
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New Train Model Enhances Warehouse Efficiency

New Train Model Enhances Warehouse Efficiency

The train-based picking model, an innovative approach to order fulfillment, enhances efficiency by having one individual manage multiple compartments, addressing bottlenecks found in traditional picking methods. This model emphasizes pull-based operations to improve warehouse management efficiency, making it a worthy reference for more companies.

08/07/2025 Warehousing
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FBP Model Gains Traction in Crossborder Ecommerce

FBP Model Gains Traction in Crossborder Ecommerce

The FBP model is an efficient operational model in cross-border e-commerce, providing warehousing, logistics, and order fulfillment services tailored for small and medium-sized sellers. Its advantages include improved efficiency, reduced costs, and enhanced customer trust; however, it also poses challenges that require careful management.

08/05/2025 Logistics
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Ecommerce Firms Boost Efficiency with Advanced Warehouse Systems

Ecommerce Firms Boost Efficiency with Advanced Warehouse Systems

Warehouse Management Systems (WMS) play a vital role in modern e-commerce by enhancing inventory visibility, order fulfillment, and resource allocation efficiency. An increasing number of businesses adopt WMS to tackle the demands of real-time monitoring and flexible picking, especially as its significance becomes more pronounced when integrated with automation technologies.

08/07/2025 Warehousing
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Temu Tiktok Disrupt Crossborder Ecommerce Logistics

Temu Tiktok Disrupt Crossborder Ecommerce Logistics

Temu and TikTok Shop are reshaping the shipping market with their respective cross-border logistics strategies. Temu utilizes a low-cost fulfillment network suitable for large items, while TikTok optimizes social e-commerce through a content-driven and flexible warehousing and distribution model. Both have their advantages but face challenges from changing tariffs.

09/16/2025 Logistics Industry Insights
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Maersk Enhances Crossborder Ecommerce Logistics

Maersk Enhances Crossborder Ecommerce Logistics

Maersk offers end-to-end e-commerce logistics solutions, covering e-commerce fulfillment, last-mile delivery, and cross-border shipping, helping businesses optimize their supply chains and enhance customer satisfaction. Leveraging its global network, advanced technology, and professional team, Maersk is dedicated to providing excellent logistics services for e-commerce companies, enabling sustainable business growth.

09/28/2025 Logistics
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