Coupang Seller Platform Outage Sparks Merchant Backlash

Coupang Seller Platform Outage Sparks Merchant Backlash

Coupang's Seller Central recently experienced a sudden outage, hindering seller operations and potentially impacting consumer experience. The platform initially cited network issues as the cause, but reports suggest a possible link to the surge of Chinese sellers. The incident has raised concerns within the industry regarding the technical support capabilities of e-commerce platforms. The outage caused significant disruption for sellers relying on the platform for their business activities, and questions are being asked about Coupang's preparedness for handling increased traffic and seller volume.

01/04/2026 Logistics Industry Insights
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Coupang Enhances Seller Tools for Inventory Management

Coupang Enhances Seller Tools for Inventory Management

Coupang optimizes its CGF (Coupang Global Fulfillment) service, addressing challenges sellers face with CGF inventory discrepancies and product detail modifications. Sellers can now independently modify product details, but should pay attention to review status and potential rejections. For product delisting, sellers need to contact customer service for relisting assistance. This platform optimization aims to enhance seller operational efficiency and improve customer conversion rates. The improvements focus on providing sellers with more control and clarity over their CGF inventory and product listings.

12/30/2025 Logistics
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Coupang Tightens Selffulfillment Rules Urges Seller Compliance

Coupang Tightens Selffulfillment Rules Urges Seller Compliance

Coupang will discontinue the registration of seller-fulfilled (SF) products. Existing SF listings will not be affected. Existing sellers with SF privileges should seize the last opportunity to list products and optimize current listings. Following the policy change, prices in SF stores are expected to decline. Sellers should proactively transition towards more standardized and efficient operational models.

01/16/2026 Logistics Industry Insights
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Coupang Enhances Seller Protection Policies for Dispute Resolution

Coupang Enhances Seller Protection Policies for Dispute Resolution

This article provides a detailed guide for Coupang sellers on how to file a Coupang Confirmation Request to claim compensation for losses caused by unreasonable buyer returns. It covers eligibility criteria, the application process, key considerations, and frequently asked questions. The aim is to empower sellers to better protect their rights and mitigate operational risks within the Coupang platform.

01/04/2026 Logistics Encyclopedia
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Coupang Lifts Wood Product Restrictions Boosting Seller Opportunities

Coupang Lifts Wood Product Restrictions Boosting Seller Opportunities

Coupang has relaxed restrictions on listing wood products, creating new opportunities for processed wood products. Sellers need to clearly label the parts and categories containing wood products and prepare relevant production reports and inspection certificates. Simultaneously, sellers should pay attention to the platform's warehouse New Year's holiday schedule and the impact of the pandemic on delivery, and prepare for inventory accordingly. This policy change allows for greater flexibility and potential growth for sellers in the wood products category on Coupang.

01/04/2026 Logistics
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Coupang Eases Seller Onboarding for Chinese Ecommerce Firms

Coupang Eases Seller Onboarding for Chinese Ecommerce Firms

Coupang lowers the barriers to entry, eliminating the need for English translations, opening the door for Chinese sellers to the Korean e-commerce market. The Korean market holds immense potential, and Coupang, as a leader, offers limitless opportunities. Seize this opportunity, streamline processes, and operate efficiently to tap into the lucrative Korean e-commerce market. With simplified procedures, now is the perfect time for Chinese sellers to capitalize on this growing market.

12/29/2025 Logistics Industry Insights
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Coupang Enhances Seller Tools with Selfservice CGF Link Updates

Coupang Enhances Seller Tools with Selfservice CGF Link Updates

Coupang has launched a self-service modification feature in the CGF backend, streamlining the product information modification process and boosting seller operational efficiency. Sellers can now directly modify product details in the backend, eliminating the need for cumbersome form submissions. This article provides a detailed explanation of the new feature's specific operational steps, precautions, and significant implications, empowering sellers to operate efficiently and enhance their competitiveness. This update simplifies processes and saves valuable time for sellers on the Coupang platform.

01/06/2026 Logistics
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South Koreas Coupang Faces Seller Backlash Over Refund Disputes

South Koreas Coupang Faces Seller Backlash Over Refund Disputes

This article provides a detailed solution for Coupang sellers facing challenges when dealing with direct refunds initiated by the platform. It analyzes appeal option selection, offers a checklist of supporting documents for various scenarios, and emphasizes the importance of the 14-day deadline. The aim is to help sellers efficiently and successfully apply for compensation, protect their rights, and ultimately conduct business on the Coupang platform with greater peace of mind. It focuses on providing practical guidance to navigate the refund appeal process and improve the chances of a favorable outcome.

12/30/2025 Logistics Encyclopedia
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Coupang Dominates South Koreas Ecommerce Market

Coupang Dominates South Koreas Ecommerce Market

Coupang, a leading e-commerce platform in South Korea, has rapidly grown thanks to innovative services like "Rocket Delivery." In 2021, its revenue reached $18.4 billion with over 17.94 million active users. Coupang is building a comprehensive platform through diversified business ventures, and its recent stock surge reflects market confidence in its future. Despite competition and profitability challenges, Coupang possesses significant growth potential within the South Korean e-commerce market.

01/04/2026 Logistics Industry Insights
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Coupang Tightens Rules on Unauthorized Listings

Coupang Tightens Rules on Unauthorized Listings

Piggybacking on Coupang is on the rise, with some sellers exploiting product merging loopholes. This practice carries significant risks, potentially leading to infringement complaints and account suspensions. Coupang urges sellers to operate with integrity, register trademarks to protect intellectual property, and collectively maintain a fair and healthy business environment. By respecting intellectual property rights and avoiding unauthorized piggybacking, sellers can ensure the long-term viability and success of their businesses on the platform.

01/06/2026 Logistics Industry Insights
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