New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Amazon Sellers Warned Against black Tech for Growth

Amazon Sellers Warned Against black Tech for Growth

Amazon's platform is seeing the emergence of 'black technologies,' such as 'forced cancellation of dead stores' and 'cross-category merging of reviews.' This article delves into the potential risks of these 'black technologies,' emphasizing the importance of compliant operation. It provides sellers with coping strategies aimed at helping them avoid pitfalls and achieve sustainable development while pursuing profits. The goal is to help sellers navigate the complexities of the platform while adhering to ethical and legal standards for long-term success.

12/31/2025 Logistics Industry Insights
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Supplier Segmentation Enhances Supply Chain Efficiency in SRM

Supplier Segmentation Enhances Supply Chain Efficiency in SRM

Supplier classification management is crucial for enhancing SRM effectiveness. By scientifically categorizing suppliers, companies can optimize resource allocation, focus on key suppliers, and build deep partnerships, achieving lean supply chain operations and improving overall competitiveness. Common classification dimensions include purchase volume, strategic importance, risk level, and innovation capability. Businesses need to establish a comprehensive data analysis system and cross-departmental collaboration mechanisms, and continuously optimize classification standards and management strategies. Effective supplier classification leads to better risk mitigation and improved supplier performance.

01/16/2026 Logistics Industry Insights
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Air Cargo Faces Capacity and Cost Challenges by 2025

Air Cargo Faces Capacity and Cost Challenges by 2025

In 2025, the international air freight market reveals a structural divergence in capacity, with a stark contrast between surplus bellyhold capacity on passenger planes and a shortage of dedicated freighters. Regional freight rates are highly volatile, with prices soaring from Southeast Asia to Europe while decreasing on the trans-Pacific routes. Companies need to leverage data analytics to optimize their shipping routes and tackle these challenges.

08/05/2025 Logistics Industry Insights
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Global Small Parcel Shipping Limits Key to Reducing Returns

Global Small Parcel Shipping Limits Key to Reducing Returns

This article provides a detailed interpretation of the weight and dimension limits for international small packets, including common standards and specific regulations for different types, such as China Post Airmail, Hong Kong Post Small Packet, Belgium Small Packet, and ePacket. It emphasizes the 2kg weight limit and the 90cm sum of length, width, and height restriction. The article reminds sellers to carefully verify these limits before shipping to avoid returns due to exceeding regulations. This practice helps reduce logistics costs and improve customer satisfaction.

11/03/2025 Logistics Encyclopedia
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