Amazon Extends SAFET Program to European Sellers

Amazon Extends SAFET Program to European Sellers

Amazon's CSBA (Customer Service by Amazon) service in Europe now includes SAFE-T claim functionality, providing self-fulfillment sellers with a dispute refund appeal channel, effectively protecting their rights. CSBA is suitable for sellers with high order volumes and significant customer service workload, potentially reducing customer support pressure. However, sellers should comprehensively evaluate order volume, inquiry volume, and profit margins to determine its suitability and ensure it's a cost-effective solution.

01/16/2026 Logistics
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Amazon Extends SAFET Refund Protection to European Sellers

Amazon Extends SAFET Refund Protection to European Sellers

Amazon's European CSBA (Customer Service by Amazon) service has been significantly upgraded with the addition of the SAFE-T Claim feature. This provides self-fulfilled sellers with a channel to appeal refund disputes, effectively protecting their rights. This article details the CSBA service, the SAFE-T Claim mechanism, and analyzes the suitability of CSBA for different types of sellers, helping them make informed decisions. It empowers sellers to navigate refund disputes and leverage the benefits of CSBA for enhanced customer service and protection against unfair claims.

01/04/2026 Logistics Industry Insights
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Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe introduces SAFE-T claims for CSBA (Customer Service by Amazon) orders, allowing sellers to dispute refunds initiated by Amazon, particularly when issues arise with returns. Sellers can submit claims for situations like returned items not being in their original condition. Amazon will evaluate the claims and issue refunds according to its policies. This initiative aims to enhance refund protection for sellers and reduce potential losses associated with CSBA orders and problematic returns.

01/06/2026 Logistics
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Robotics Transform Warehousing and Order Fulfillment

Robotics Transform Warehousing and Order Fulfillment

This article explores the application of robotics automation in supply chain management, particularly within the retail, e-commerce, and fresh produce industries. It highlights how robotics automation addresses challenges like discrete order picking, split-case replenishment, and e-commerce order fulfillment by improving operational efficiency, accelerating throughput, expanding capacity, and reducing labor costs. The importance of selecting the right partner for successful robotics automation implementation is also emphasized. This enables companies to streamline operations and meet increasing customer demands effectively.

01/16/2026 Warehousing
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Righthand Robotics Automates Ecommerce Order Fulfillment

Righthand Robotics Automates Ecommerce Order Fulfillment

RightHand Robotics released RightPick, an innovative picking solution combining hardware and software to help e-commerce companies reduce costs and improve efficiency. RightPick utilizes a machine learning backend and sensor-equipped robotic hand, capable of handling a wide variety of items. It's suitable for warehouses with high SKUs and large order volumes, enabling rapid order fulfillment and driving the advancement of automated picking technology in e-commerce.

01/30/2026 Logistics
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Crossborder Ecommerce Hit by Sharp Order Decline

Crossborder Ecommerce Hit by Sharp Order Decline

A cross-border e-commerce company was forced to start a four-month early holiday due to a sharp decline in sales, paying only 60% of salaries. This reflects the severe challenges facing the cross-border e-commerce industry. A single product line and a lack of risk management capabilities are the main reasons for the company's predicament. Companies should strengthen data analysis and adjust their business strategies in a timely manner to mitigate risks and adapt to market changes.

01/04/2026 Logistics Industry Insights
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Amazon Sellers Hit by Order Cancellation Glitch

Amazon Sellers Hit by Order Cancellation Glitch

Amazon's order cancellation notification system is experiencing another glitch, causing some cancellation requests to not be promptly communicated to sellers. This impacts operational efficiency and customer satisfaction. Sellers need to closely monitor their messages. Amazon should prioritize fixing the vulnerability to improve system stability and ensure timely notifications for order cancellations.

01/04/2026 Logistics Industry Insights
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Crossborder Ecommerce Adapts to Order Volume Limits

Crossborder Ecommerce Adapts to Order Volume Limits

This article elaborates on the concept of "order limitation" in cross-border e-commerce, analyzing its impact on shop sales and reputation, and proposing corresponding strategies. Sellers should pay attention to changes in order volume, optimize operations, improve service quality, and maintain communication with the platform to mitigate the risk of order limitations. By proactively addressing potential issues and implementing effective solutions, sellers can minimize negative consequences and maintain stable business growth.

01/26/2026 Customs Knowledge
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POIZON Unveils Guide to Streamline Order Tracking

POIZON Unveils Guide to Streamline Order Tracking

This article provides a comprehensive guide to Dewu APP logistics tracking, sharing four common query methods: in-app query, SMS/APP push notifications, official website query, and using the tracking number to query on the express company's official website/third-party platform. Additionally, it offers detailed solutions to potential logistics problems, helping users quickly grasp logistics information and enhance their shopping experience. The guide aims to empower users to efficiently track their trendy goods purchased on Dewu.

01/28/2026 Logistics
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