Study Ecommerce Convenience Marred by Delivery Frustrations

Study Ecommerce Convenience Marred by Delivery Frustrations

A recent Descartes study reveals that despite the continued growth of online shopping, customer satisfaction with home delivery is improving slowly, highlighting persistent delivery challenges. The report emphasizes that retailers should focus on consumer demands for cost, speed, and personalized delivery options. Optimizing service processes and addressing these needs is crucial for enhancing the overall shopping experience and improving customer satisfaction in the e-commerce landscape. Retailers must prioritize these factors to remain competitive.

01/15/2026 Logistics Industry Insights
Read More
Target Invests 7B in Supply Chain to Boost Growth

Target Invests 7B in Supply Chain to Boost Growth

Target's $7 billion investment reshapes its supply chain, focusing on store empowerment, accelerated sortation centers, and Shipt's last-mile optimization, driven by customer-centric evolution. The company balances automation with inventory management to create an efficient and flexible supply chain system. This approach offers valuable insights for other retail businesses looking to enhance their operations. Target's strategy emphasizes a holistic approach, integrating technology and human capital to improve overall supply chain performance and customer satisfaction.

01/15/2026 Logistics Industry Insights
Read More
Crossborder Ecommerce Faces Currency Shipping Challenges

Crossborder Ecommerce Faces Currency Shipping Challenges

Faced with the dual challenges of exchange rate fluctuations and rising sea freight costs, cross-border e-commerce companies should focus on controllable factors to enhance their core competitiveness. By upholding product quality, strengthening traffic promotion, building customer trust, and maintaining customer relationships, they can find certainty in uncertainty and embrace new development opportunities. Focusing on these key areas will allow businesses to navigate the current economic climate and thrive in the long run.

01/15/2026 Logistics Industry Insights
Read More
Epson Adapts Label Printing to Meet Rising Customization Demands

Epson Adapts Label Printing to Meet Rising Customization Demands

Epson partnered with Loftware to standardize and automate label management, addressing the growing need for customer customization. This collaboration aims to reduce costs, improve efficiency, and ultimately enhance customer satisfaction. Label management is viewed as a systematic approach to driving digital transformation within the organization. By streamlining the labeling process through automation and standardization, Epson and Loftware are enabling businesses to better meet the demands of personalized products and services while optimizing operational performance.

01/19/2026 Logistics Industry Insights
Read More
Target Invests 7B in Supply Chain to Transform Retail

Target Invests 7B in Supply Chain to Transform Retail

Target's Chief Supply Chain Officer, Gretchen McCarthy, explains the company's $7 billion investment strategy in its supply chain, aimed at optimizing the in-store experience and improving fulfillment capabilities. This investment focuses on store upgrades, logistics optimization, and data analytics to enhance customer experience and strengthen brand loyalty. The goal is to differentiate Target in the competitive retail market by creating a seamless and efficient shopping journey, ultimately driving customer satisfaction and repeat business.

01/19/2026 Logistics Industry Insights
Read More
Echo Global Highlights Freight Trends at SMC3 Conference

Echo Global Highlights Freight Trends at SMC3 Conference

At the SMC3 Connections conference, Frank Hurst of Echo Global Logistics shared insightful perspectives on the evolving Less-than-Truckload (LTL) market, technology-enabled supply chains, sustainability, and building strong customer relationships. He emphasized the critical role of technological innovation, intelligent solutions, and a customer-centric approach in navigating the challenges of logistics and transportation. Hurst highlighted how these elements are essential for optimizing operations and achieving long-term success in the dynamic LTL landscape.

01/19/2026 Logistics Industry Insights
Read More
Edge Logistics Enhances Efficiency and Sustainability in Supply Chains

Edge Logistics Enhances Efficiency and Sustainability in Supply Chains

This paper explores how edge logistics helps companies improve efficiency, reduce costs, and achieve sustainable operations by optimizing distribution networks, leveraging data analytics, and implementing digital operations. The core of edge logistics lies in locating logistics facilities and services as close as possible to the end customer, thereby shortening delivery times, increasing customer satisfaction, and ultimately standing out in a competitive market. This proximity-focused approach enables faster response times and more personalized service.

01/20/2026 Logistics Industry Insights
Read More
Ryder Expands Transport Solutions with Cardinal Logistics Buy

Ryder Expands Transport Solutions with Cardinal Logistics Buy

Ryder System's acquisition of Cardinal Logistics aims to solidify its leadership in North America's customized dedicated transportation sector. By integrating Cardinal's strengths, Ryder will expand its market share, enhance service capabilities, increase customer value, and drive digital transformation. This acquisition signals a profound transformation in the North American customized transportation landscape. The deal allows Ryder to offer more comprehensive solutions and reach a broader customer base, further strengthening its position in the competitive market.

01/20/2026 Logistics
Read More
Navigating Dangerous Goods at Ningbo Port A Guide for Freight Forwarders

Navigating Dangerous Goods at Ningbo Port A Guide for Freight Forwarders

This article targets freight forwarding newbies, focusing on Ningbo Port's dangerous goods operation standards and customer development strategies. It addresses operational issues when factories lack loading supervisors and provides practical methods for customer acquisition. The aim is to help newcomers quickly adapt to the industry and understand the nuances of dangerous goods handling within the Ningbo Port context, while also equipping them with the skills necessary to expand their client base and succeed in the competitive freight forwarding market.

08/23/2025 Logistics Encyclopedia
Read More
Maersk Launches Global Ecommerce Parcel Service

Maersk Launches Global Ecommerce Parcel Service

Maersk's e-commerce parcel solution offers streamlined and cost-effective global parcel delivery and returns services. Through an integrated logistics network and unified platform, it helps e-commerce businesses optimize their supply chain, reduce costs, and improve customer satisfaction. The service covers both domestic and international parcel transportation, providing diverse options and customs clearance support. This comprehensive solution aims to simplify the complexities of e-commerce logistics, enabling businesses to focus on growth and customer experience.

09/28/2025 Logistics
Read More