Madecom Collapse Highlights Risks for Online Retailers

Madecom Collapse Highlights Risks for Online Retailers

Made.com's bankruptcy stemmed from a confluence of factors including macroeconomic headwinds, supply chain issues, high marketing costs, customer churn, and mismanagement. This case serves as a warning to cross-border e-commerce businesses, highlighting the need for diversified market strategies, optimized supply chain management, strengthened financial controls, improved customer service, and close monitoring of macroeconomic trends. By addressing these areas, companies can mitigate risks and achieve sustainable growth in the competitive global marketplace.

01/06/2026 Logistics Industry Insights
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Retailers Optimize Ecommerce Strategies for Holiday Sales Boost

Retailers Optimize Ecommerce Strategies for Holiday Sales Boost

This article provides a comprehensive practical guide for cross-border e-commerce year-end mega sales, covering four key aspects: marketing strategies, product selection techniques, customer service, and refined operations. It aims to help sellers seize the opportunities of the year-end shopping season, convert traffic into sales, and achieve breakthrough performance. The guide offers actionable insights to optimize campaigns, select winning products, enhance customer satisfaction, and improve operational efficiency during this crucial period.

01/06/2026 Logistics Industry Insights
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Ebay Guide How to Contact Sellers and Support

Ebay Guide How to Contact Sellers and Support

This article details various methods for finding sellers and contacting customer service on the eBay platform, including pre-sales inquiries, after-sales support, and platform customer service channels (phone, online chat, email). It also provides effective communication tips aimed at helping buyers more easily resolve issues encountered during the shopping process and enhance their overall shopping experience. Learn how to quickly find the right seller and efficiently address any concerns or questions you may have.

12/30/2025 Logistics Encyclopedia
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Amazon Sellers Boost Sales With Personalized Product Options

Amazon Sellers Boost Sales With Personalized Product Options

Amazon's "Custom" program allows sellers to offer personalized product options, including text, configurations, and images. To participate, sellers must have a professional selling account and handle their own fulfillment. Success requires identifying target customers, optimizing product listings, simplifying the customization process, providing excellent customer service, and actively promoting the customized products. This strategy enhances shop competitiveness by catering to individual customer needs and offering unique, personalized items in the cross-border e-commerce market.

12/30/2025 Logistics Encyclopedia
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Edge Logistics Boosts Sustainability and Efficiency

Edge Logistics Boosts Sustainability and Efficiency

Edge logistics empowers businesses with faster delivery, reduced transportation costs, optimized inventory management, and sustainable operations by building distributed networks, leveraging advanced analytics, and implementing digitalized operations. This approach creates a more responsive and efficient supply chain. By strategically positioning resources closer to the point of demand, companies can minimize delays and improve customer satisfaction. Embracing edge logistics is crucial for enhancing logistical performance, fostering customer loyalty, and achieving sustainable growth in today's dynamic market.

01/16/2026 Logistics Industry Insights
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Amazon Sellers Face Challenges Resolving Rating Disputes

Amazon Sellers Face Challenges Resolving Rating Disputes

Amazon sellers frequently encounter rating issues. This article uses a real-world case to illustrate the varying levels of Amazon customer service. It provides practical strategies for efficiently utilizing customer service resources to address rating problems. Key takeaways include exploring multiple channels, clearly describing the issue, maintaining patience and politeness, and appropriately leveraging available resources. This aims to help sellers improve operational efficiency and effectively manage their product ratings on the Amazon platform.

01/16/2026 Logistics Industry Insights
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Amazon FBA Guide Aims to Elevate Ecommerce Profits

Amazon FBA Guide Aims to Elevate Ecommerce Profits

This article provides a detailed interpretation of a refined FBA operation plan, covering product selection and preparation, shipping plans, delivery processes, customer service, and advanced operational techniques. It helps you master the secrets to achieving explosive sales in cross-border e-commerce and realize profit multiplication. Learn practical strategies for optimizing your FBA business, from inventory management to customer engagement, ultimately driving growth and maximizing your return on investment in the competitive global marketplace.

01/16/2026 Logistics Encyclopedia
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Study Ecommerce Convenience Marred by Delivery Frustrations

Study Ecommerce Convenience Marred by Delivery Frustrations

A recent Descartes study reveals that despite the continued growth of online shopping, customer satisfaction with home delivery is improving slowly, highlighting persistent delivery challenges. The report emphasizes that retailers should focus on consumer demands for cost, speed, and personalized delivery options. Optimizing service processes and addressing these needs is crucial for enhancing the overall shopping experience and improving customer satisfaction in the e-commerce landscape. Retailers must prioritize these factors to remain competitive.

01/15/2026 Logistics Industry Insights
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Target Invests 7B in Supply Chain to Boost Growth

Target Invests 7B in Supply Chain to Boost Growth

Target's $7 billion investment reshapes its supply chain, focusing on store empowerment, accelerated sortation centers, and Shipt's last-mile optimization, driven by customer-centric evolution. The company balances automation with inventory management to create an efficient and flexible supply chain system. This approach offers valuable insights for other retail businesses looking to enhance their operations. Target's strategy emphasizes a holistic approach, integrating technology and human capital to improve overall supply chain performance and customer satisfaction.

01/15/2026 Logistics Industry Insights
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Epson Adapts Label Printing to Meet Rising Customization Demands

Epson Adapts Label Printing to Meet Rising Customization Demands

Epson partnered with Loftware to standardize and automate label management, addressing the growing need for customer customization. This collaboration aims to reduce costs, improve efficiency, and ultimately enhance customer satisfaction. Label management is viewed as a systematic approach to driving digital transformation within the organization. By streamlining the labeling process through automation and standardization, Epson and Loftware are enabling businesses to better meet the demands of personalized products and services while optimizing operational performance.

01/19/2026 Logistics Industry Insights
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