New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Ebay Updates Return Policy for Automotive Parts to Boost Buyer Confidence

Ebay Updates Return Policy for Automotive Parts to Boost Buyer Confidence

eBay's US site will implement a new return policy for auto parts on July 15, 2025, requiring sellers to offer at least 30 days of free returns for items priced over $10. eBay will subsidize 50% of return shipping costs to enhance customer satisfaction and boost sales. Non-compliant items will be removed, urging sellers to pay attention to the new regulations.

08/04/2025 Logistics
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Air Vs Sea Freight Efficiency in Crossborder Ecommerce

Air Vs Sea Freight Efficiency in Crossborder Ecommerce

This article provides an in-depth comparison of the time efficiency differences between air freight and sea freight in cross-border e-commerce. It emphasizes the rapid advantages of air transport and the time costs associated with sea transport, assisting sellers in making informed decisions that balance timeliness and cost in their logistics choices, ultimately enhancing customer satisfaction and operational efficiency.

08/04/2025 Logistics Encyclopedia
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Visualized Cold Chain Logistics Solutions

Visualized Cold Chain Logistics Solutions

This article explores the application of remote container management systems in modern cold chain logistics. By providing comprehensive visual monitoring, it addresses potential challenges encountered during transportation. This system makes the status of goods transparent, reduces customs delays and unforeseen issues, and enhances trust among all parties involved in transportation. Ultimately, this technology improves customer satisfaction and boosts competitiveness for businesses.

11/30/-0001 Logistics
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Yous International Expands Crossborder Ecommerce Logistics

Yous International Expands Crossborder Ecommerce Logistics

Yoyee International Express provides one-stop logistics services for cross-border e-commerce, integrating various channels and dedicated lines with tracking capabilities. Key advantages include stable channels, efficient customs clearance, comprehensive tracking, and reliable after-sales service. We offer solutions tailored to the specific needs of e-commerce businesses looking to streamline their international shipping processes and ensure customer satisfaction.

01/04/2026 Logistics
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Ecommerce Sellers Optimize Ozon Reviews to Lift Sales

Ecommerce Sellers Optimize Ozon Reviews to Lift Sales

OZON reviews are crucial for conversion rates; positive reviews improve search ranking and sales. However, avoid over-reliance on fake reviews and focus on product quality and listing optimization. Encourage positive reviews through incentives and create high-quality product content for sustainable growth. Prioritizing genuine customer satisfaction and informative listings will ultimately lead to better performance on the OZON platform.

01/04/2026 Logistics Industry Insights
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Giant Eagle Adopts Manhattan Active WM to Modernize Warehousing

Giant Eagle Adopts Manhattan Active WM to Modernize Warehousing

Giant Eagle optimizes warehousing and transportation using Manhattan WMS, improving efficiency and reducing costs. Retailers like Staples also utilize it, demonstrating its ability to enhance distribution efficiency. Businesses should embrace smart warehousing solutions for better operational performance and competitive advantage. This technology offers significant improvements in inventory management, order fulfillment, and overall supply chain visibility, ultimately leading to increased profitability and customer satisfaction.

01/06/2026 Warehousing
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Ontrac Expands Midwest Delivery Network to Boost Efficiency

Ontrac Expands Midwest Delivery Network to Boost Efficiency

OnTrac announces a significant upgrade to its Midwest delivery network, expanding its service area to Wisconsin, Minnesota, and Missouri. This expansion aims to help businesses reduce logistics costs and improve customer satisfaction by offering faster delivery times, broader coverage, and more competitive pricing. The upgrades are designed to empower businesses to expand their operations and better serve customers in the region.

01/07/2026 Logistics
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Parcel Shipping Expert Shares Logistics Costcutting Strategies

Parcel Shipping Expert Shares Logistics Costcutting Strategies

Robert Persuit, Senior Business Development Director at ShipMatrix, with 40 years of experience in transportation, reveals optimization strategies for the parcel shipping market. Companies should comprehensively analyze shipping needs, compare prices by partnering with multiple carriers, optimize packaging and orders, and utilize data analytics tools to monitor the shipping process. This approach helps reduce costs, improve customer satisfaction, and enhance competitiveness.

01/07/2026 Logistics Industry Insights
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Container Size Standards and Their Load Capacity Explained

Container Size Standards and Their Load Capacity Explained

The size and load capacity of containers are key factors in cargo transportation. This article provides detailed information on various container internal and external dimensions, weight, and volume, assisting relevant industry professionals and freight forwarding companies in optimizing transport solutions while ensuring cargo safety. Understanding this fundamental information aims to enhance transportation efficiency and customer satisfaction, which is the primary objective of this report.

07/16/2025 Logistics Encyclopedia
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