Amazon Extends SAFET Program to European Sellers

Amazon Extends SAFET Program to European Sellers

Amazon's CSBA (Customer Service by Amazon) service in Europe now includes SAFE-T claim functionality, providing self-fulfillment sellers with a dispute refund appeal channel, effectively protecting their rights. CSBA is suitable for sellers with high order volumes and significant customer service workload, potentially reducing customer support pressure. However, sellers should comprehensively evaluate order volume, inquiry volume, and profit margins to determine its suitability and ensure it's a cost-effective solution.

01/16/2026 Logistics
Read More
Disruptive Management Reshapes Global Aviation Industry

Disruptive Management Reshapes Global Aviation Industry

The aviation industry faces challenges from unexpected events. Disruptive management is needed to address changing passenger needs, enhance resilience, reduce costs, and improve customer loyalty. This requires innovative strategies to adapt to disruptions, optimize operations, and prioritize passenger satisfaction. By embracing a disruptive approach, airlines can navigate uncertainty, maintain competitiveness, and foster long-term customer relationships. Ultimately, this leads to a more agile and customer-centric aviation ecosystem.

B2B Ecommerce Gains Loyalty Through Digital Transformation

B2B Ecommerce Gains Loyalty Through Digital Transformation

B2B companies are rapidly adopting e-commerce to meet customer demands for convenience and transparency. Digital transformation, integrating ERP and data-driven customer experience, is crucial. The omnichannel challenges faced by the retail industry highlight the need for efficient B2B supply chains. Agility is paramount, requiring continuous innovation, rapid response, and flexible adjustments. To succeed in the e-commerce wave, B2B businesses must develop strategies, integrate resources, and prioritize customer experience.