WCO Releases Handbook for Customs Performance Excellence

WCO Releases Handbook for Customs Performance Excellence

The WCO has released a Customs Performance Assessment Handbook, providing tools such as assessment guidelines, KPI selection, and data management. It aims to improve the operational efficiency and service levels of customs administrations. The handbook offers a framework for measuring and enhancing performance across various customs functions, ultimately contributing to more effective border management and trade facilitation. It serves as a valuable resource for customs agencies seeking to optimize their processes and achieve strategic goals related to revenue collection, security, and compliance.

01/05/2026 Customs Knowledge
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Russian Customs Struggles with Rigid Performance Metrics

Russian Customs Struggles with Rigid Performance Metrics

The Russian customs performance evaluation system faces issues such as complex and rigid indicators, and an overemphasis on results rather than processes, leading to inefficient resource allocation and difficulty in meeting public needs. This paper suggests building a scientific performance evaluation system by clarifying assessment goals, simplifying the indicator system, introducing external evaluation, and strengthening process management. The aim is to improve customs efficiency and transparency.

01/05/2026 Customs Knowledge
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Qatar Customs Boosts Efficiency with WCO Performance Management

Qatar Customs Boosts Efficiency with WCO Performance Management

In 2015, a WCO expert team was invited to Qatar to assist in building a performance management framework. Through strategic planning interpretation, performance monitoring discussions, indicator development workshops, and international experience sharing, the team helped Qatar Customs improve operational efficiency, service quality, and international image, contributing more significantly to national economic development. The assistance focused on enhancing customs effectiveness through improved performance management practices and leveraging international collaboration to achieve strategic goals.

01/07/2026 Customs Knowledge
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Benin Customs Adopts Competency Model to Enhance Team Performance

Benin Customs Adopts Competency Model to Enhance Team Performance

With funding from the Swedish government, Benin Customs upgraded its talent management system by introducing a competency model-based HRM system. This system covers recruitment, training, performance management, and career development, aiming to enhance employee capabilities and organizational performance. Following a successful pilot program, the system will be rolled out nationwide, offering valuable insights for other organizations. The implementation of the competency model is expected to significantly improve the effectiveness and efficiency of Benin Customs operations.

01/22/2026 Customs Knowledge
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WCO Belgian Customs Academy Boost African Customs Training

WCO Belgian Customs Academy Boost African Customs Training

WCO, in collaboration with the Belgian Customs Academy, provides training to African customs officials to enhance their capabilities. Recently, officials visited the WCO headquarters to deepen cooperation, focusing on areas such as digital transformation. This partnership aims to strengthen customs administration in Africa and facilitate trade by building a skilled workforce and promoting modern practices. The collaboration underscores the WCO's commitment to supporting Africa's development through effective customs management and capacity building initiatives.

01/05/2026 Customs Knowledge
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WCO Belgian Customs Academy Boost African Customs Training

WCO Belgian Customs Academy Boost African Customs Training

The World Customs Organization (WCO) and the Belgian Customs Academy (BCS) have deepened their collaboration to provide enhanced training for customs officials from French-speaking African countries. The training covers the WCO's latest tools and issues. This initiative aims to improve customs management capabilities in Africa, promote regional trade development, and serve as a model for global customs capacity building. The partnership underscores the commitment to strengthening customs administrations and fostering a more efficient and secure global trade environment.

01/22/2026 Customs Knowledge
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WCO Belgian Customs College Enhance Francophone Africa Customs Training

WCO Belgian Customs College Enhance Francophone Africa Customs Training

This paper analyzes a capacity-building program for Francophone African customs officials, a collaboration between the Belgian Customs Academy and the World Customs Organization. The program, employing methods like curriculum supplementation, field visits, and virtual reality training, aims to enhance the professional skills of African customs officials and their ability to navigate complex trade environments. The article highlights the importance of regional cooperation, localized application, technological innovation, and evaluation mechanisms in capacity building. It also provides relevant recommendations for improving future programs.

01/05/2026 Customs Knowledge
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Saudi Customs Adopts WCO Data System to Boost Efficiency

Saudi Customs Adopts WCO Data System to Boost Efficiency

Saudi Arabia, in collaboration with the World Customs Organization (WCO), aims to enhance customs efficiency and facilitate trade by building a data-driven performance evaluation system, supporting the Saudi Vision 2030. The WCO's Performance Measurement Mechanism (PMM) and workshops assist Saudi Customs in identifying areas for improvement and building a team of experts to promote knowledge sharing and international cooperation. This initiative leverages data to optimize customs processes and contribute to Saudi Arabia's ambitious economic diversification goals.

01/05/2026 Customs Knowledge
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World Customs Journal Highlights Global Trade Shifts

World Customs Journal Highlights Global Trade Shifts

The International Network of Customs Universities (INCU) released the eighth edition of the *World Customs Journal*, focusing on topics such as customs-business partnerships, performance measurement, customs and taxation, and the impact of climate change on international trade. This journal gathers research findings from global experts and scholars, providing valuable insights for businesses, policymakers, and researchers, and leading the future direction of customs transformation.

01/22/2026 Customs Knowledge
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Moldova Boosts Trade Facilitation with SECOWCO Customs Reform

Moldova Boosts Trade Facilitation with SECOWCO Customs Reform

Moldova hosted a SECO-WCO trade facilitation project workshop, focusing on enhancing customs strategic alignment and performance evaluation. The workshop aimed to contribute to customs modernization by improving efficiency and effectiveness. Participants discussed best practices and strategies for streamlining customs procedures and measuring performance. This initiative underscores the importance of international cooperation in promoting trade facilitation and supporting customs authorities in their modernization efforts. The workshop provided a platform for knowledge sharing and capacity building, ultimately contributing to Moldova's economic development.

01/22/2026 Customs Knowledge
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