New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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FAQ Pages Boost Conversion Rates Study Shows

FAQ Pages Boost Conversion Rates Study Shows

FAQ pages are a crucial component of e-commerce website operation, effectively addressing customer concerns, reducing customer service costs, and boosting SEO, ultimately improving conversion rates and customer loyalty. This article details the value of FAQ pages and provides key elements and practical techniques for creating effective FAQ pages, helping e-commerce sellers transform them into growth drivers. It covers best practices for content creation, organization, and design to ensure a positive user experience and maximize the benefits of a well-structured FAQ section.

01/04/2026 Logistics Encyclopedia
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Amazon And Walmart Hold Their Ground In Latest U.S. E-commerce Rankings

Amazon And Walmart Hold Their Ground In Latest U.S. E-commerce Rankings

The US market recently released its TOP5 e-commerce platform rankings, with Amazon and Walmart leading at 16.2% market share, while Chinese cross-border platform Temu ranked third. Data shows Amazon dominated with 390 million unique visitors and 255 million active app users by late 2024. The rise of these platforms is quietly transforming global e-commerce, with Chinese sellers' international influence growing steadily.

06/26/2025 Logistics Industry Insights
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Navigating Fluctuating Tariffs: Strategies and Challenges for Cross-border E-commerce Sellers

Navigating Fluctuating Tariffs: Strategies and Challenges for Cross-border E-commerce Sellers

The frequent changes in the US tariff policy pose numerous challenges for cross-border e-commerce. Sellers need to optimize their logistics strategies by adopting an 'overseas warehouse + local fulfillment' model to enhance logistics efficiency and reduce costs. Additionally, rising compliance requirements compel sellers to improve the accuracy of their declaration information to mitigate customs clearance risks.

06/25/2025 Logistics
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Enhancing Logistics Digitalization Addressing Challenges and Opportunities in the E-commerce Era

Enhancing Logistics Digitalization Addressing Challenges and Opportunities in the E-commerce Era

This article explores the significance of digitalization in the modern logistics industry. It emphasizes the necessity for companies in the e-commerce era to leverage technologies such as artificial intelligence, blockchain, and smart transportation to enhance customer experience and operational efficiency, thereby gaining an advantage in a highly competitive market.

07/23/2025 Logistics Industry Insights
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Global Ecommerce and Freight Forwarding Merge for Seamless Supply Chains

Global Ecommerce and Freight Forwarding Merge for Seamless Supply Chains

This paper delves into the synergistic operational model between cross-border e-commerce and international freight forwarding, emphasizing the importance of data collaboration and resilient transportation network configuration. By establishing efficient data synchronization mechanisms and flexible transportation networks, cross-border e-commerce enterprises can effectively reduce logistics costs, enhance customer satisfaction, and gain a greater competitive edge in the global market. Furthermore, this paper provides recommendations for cross-border e-commerce companies when selecting international freight forwarding service providers.

01/05/2026 Logistics Industry Insights
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The New Landscape of Global E-commerce Challenges of Temu and Cross-border Logistics Chains

The New Landscape of Global E-commerce Challenges of Temu and Cross-border Logistics Chains

This article explores how Chinese cross-border e-commerce platforms are reshaping global logistics chains under the rapid rise of Temu. In response to significant market demand, various e-commerce platforms are shifting towards a semi-managed model to enhance efficiency and meet customer needs. It also discusses how logistics service providers can improve their competitiveness and address challenges in this new landscape.

07/23/2025 Logistics
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Yous International Expands Crossborder Ecommerce Logistics

Yous International Expands Crossborder Ecommerce Logistics

Yoyee International Express provides one-stop logistics services for cross-border e-commerce, integrating various channels and dedicated lines with tracking capabilities. Key advantages include stable channels, efficient customs clearance, comprehensive tracking, and reliable after-sales service. We offer solutions tailored to the specific needs of e-commerce businesses looking to streamline their international shipping processes and ensure customer satisfaction.

01/04/2026 Logistics
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