AI Boosts Crossborder Home Furnishing Customer Service

AI Boosts Crossborder Home Furnishing Customer Service

Kagu E-commerce partnered with Shulex to introduce AI customer service, building a unified service system across all channels to enhance user experience and customer service efficiency. The AI customer service provides 24/7 instant responses with a 90% accuracy rate, significantly improving user satisfaction. Shulex AI customer service is deeply integrated with mainstream cross-border e-commerce business systems, breaking down information silos and enabling a seamless service experience. Both parties will continue to deepen cooperation and explore more scenario-based service innovations.

01/27/2026 Logistics Industry Insights
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Tiktok and Youtube Compete in Global Ecommerce Influencer Marketing

Tiktok and Youtube Compete in Global Ecommerce Influencer Marketing

TikTok and YouTube are fiercely competing in the short video space, particularly in cross-border e-commerce influencer marketing. TikTok boasts a massive user base and efficient algorithm-driven recommendations, making it ideal for rapid traffic generation. YouTube offers diverse content, suitable for brand building. Cross-border e-commerce businesses should choose platforms based on their specific needs to achieve precise marketing and maximize ROI. Understanding the strengths of each platform is crucial for successful influencer campaigns and overall business growth in the global market.

01/27/2026 Logistics Industry Insights
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Swiss Ecommerce Adopts Chinese Parcel Solutions for Efficiency

Swiss Ecommerce Adopts Chinese Parcel Solutions for Efficiency

This article provides a detailed overview of e-commerce small parcel express delivery services from China to Switzerland, covering the entire process from door-to-door pickup and customs clearance to last-mile delivery. It emphasizes packaging requirements, transit times, customs duties policies, and shipping cost calculations. The aim is to provide cross-border e-commerce sellers with efficient and convenient logistics solutions, helping them easily expand into the Swiss market. The focus is on streamlining the export process and optimizing delivery for businesses targeting Swiss consumers.

01/27/2026 Logistics
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Chinese Smart Glasses Brands Drive AI and Ecommerce Growth

Chinese Smart Glasses Brands Drive AI and Ecommerce Growth

Smart glasses are rapidly gaining popularity, with Chinese brands shining at CES and leading industry innovation. Giants like Meta are increasing their investment, projecting explosive market growth. Key success factors include professional fitting, lightweight design, and offline channels. Simultaneously, Chinese cross-border e-commerce companies like Anker Innovations and Ugreen are actively expanding overseas, presenting new opportunities for investors. The combination of innovative hardware and global reach positions these Chinese brands for significant future success in both the smart tech and e-commerce sectors.

01/28/2026 Logistics Industry Insights
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Amazon Balances Convenience Quality in Retail Dominance

Amazon Balances Convenience Quality in Retail Dominance

This paper delves into Amazon's shopping convenience and quality assurance strategies as an e-commerce giant. By analyzing its product inventory, search and recommendation system, logistics and distribution network, and after-sales service policies, it reveals how Amazon earns consumer trust. The article also explores Amazon's advertising and marketing strategies and its commercial essence, aiming to help readers view this e-commerce platform more rationally. It examines the key factors contributing to Amazon's success in building a reliable and user-friendly online shopping experience.

01/28/2026 Logistics Industry Insights
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Lasership and Ontrac Merge to Expand US Ecommerce Delivery

Lasership and Ontrac Merge to Expand US Ecommerce Delivery

LaserShip and OnTrac have launched an intercontinental shipping service, connecting the East and West Coasts. This initiative aims to provide retailers with a faster, more reliable, and cost-effective e-commerce logistics solution. The move seeks to disrupt market dominance, reduce shipping costs, improve delivery efficiency, and foster continued innovation and development within the e-commerce logistics industry. By bridging the gap between coasts, LaserShip and OnTrac aim to offer a competitive alternative and enhance the overall shipping experience for both retailers and consumers.

01/28/2026 Logistics
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Atlanta Smart Center Boosts Ecommerce Fulfillment Efficiency

Atlanta Smart Center Boosts Ecommerce Fulfillment Efficiency

Project Verte partnered with 6 River Systems to deploy Chucks robots in Atlanta, enhancing order processing efficiency, optimizing customer experience, and achieving intelligent e-commerce fulfillment. This collaboration leverages robotics to streamline warehouse operations, resulting in faster turnaround times and improved accuracy. By automating key fulfillment processes, Project Verte aims to provide a more seamless and efficient experience for its customers, ultimately boosting satisfaction and loyalty. The deployment demonstrates a commitment to innovation and a focus on utilizing technology to improve the overall e-commerce fulfillment process.

01/28/2026 Logistics
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Baiyun Network Boosts Crossborder Ecommerce Expansion

Baiyun Network Boosts Crossborder Ecommerce Expansion

The Saihu ERP Cross-border E-commerce Operation Summit successfully concluded, with Buyun Logistics as a supporting unit. Experts shared insights on the international situation and operational strategies, while KOLs provided on-site Q&A sessions. Buyun Logistics is committed to building a leading intelligent service platform for cross-border logistics, offering one-stop solutions to help sellers tap into the global market. The summit highlighted the importance of adapting to global trends and leveraging efficient logistics for successful cross-border e-commerce operations.

01/29/2026 Logistics Industry Insights
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ACE Portal Guide Helps Importers Navigate CBP Electronic Refunds

ACE Portal Guide Helps Importers Navigate CBP Electronic Refunds

U.S. Customs is implementing mandatory electronic refunds. Companies must register for an ACE Portal account and complete e-refund enrollment. This article provides a detailed interpretation of the new regulations, offers a practical guide, and analyzes the impact of e-refunds on businesses and their corresponding strategies. It aims to help companies adapt efficiently to the changes brought about by this new system, ensuring smooth transitions and optimized compliance within the evolving customs landscape. This guide helps businesses navigate the electronic refund process effectively.

01/28/2026 Customs Knowledge
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Execommerce Chair Tong Investigated for Embezzlement

Execommerce Chair Tong Investigated for Embezzlement

The investigation of Global Top E-commerce's former chairman, Xu Jiadong, for suspected embezzlement has shocked the industry. This article reviews Global Top E-commerce's journey from glory to hardship, analyzes the drawbacks of its extensive product listing model, and explores its transformation path. It also offers insights into the future development of the cross-border e-commerce industry. The Xu Jiadong incident adds uncertainty to Global Top E-commerce's future and serves as a warning for the industry to transform and upgrade.

01/04/2026 Logistics Industry Insights
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