Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon has started charging fees for returns at some UPS stores, a move that's part of its cost control strategy, aiming to guide customers towards more economical return options. This adjustment reflects the trend of e-commerce platforms focusing on refined operations, requiring a balance between cost control and user experience. In the future, e-commerce platforms will pay more attention to improving operational efficiency and service quality. This change highlights the ongoing need to optimize the return process for both the company and the consumer.

01/28/2026 Logistics
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Fedex Raises Prices Improves Profits Despite Ecommerce Challenges

Fedex Raises Prices Improves Profits Despite Ecommerce Challenges

FedEx's Q3 earnings reveal a significant improvement in profitability, primarily driven by increased package volume and pricing strategies. The company expressed concerns about e-commerce cost pressures and is wary of Amazon's growing presence in the logistics sector. The report analyzes FedEx's strategic positioning, including its focus on profitability, pricing tactics, and competitive responses. It also outlines the challenges and opportunities facing the company in the future, highlighting the need to navigate the evolving e-commerce landscape and maintain a competitive edge against emerging players like Amazon.

01/28/2026 Logistics
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AI Boosts Crossborder Home Furnishing Customer Service

AI Boosts Crossborder Home Furnishing Customer Service

Kagu E-commerce partnered with Shulex to introduce AI customer service, building a unified service system across all channels to enhance user experience and customer service efficiency. The AI customer service provides 24/7 instant responses with a 90% accuracy rate, significantly improving user satisfaction. Shulex AI customer service is deeply integrated with mainstream cross-border e-commerce business systems, breaking down information silos and enabling a seamless service experience. Both parties will continue to deepen cooperation and explore more scenario-based service innovations.

01/27/2026 Logistics Industry Insights
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Tiktok and Youtube Compete in Global Ecommerce Influencer Marketing

Tiktok and Youtube Compete in Global Ecommerce Influencer Marketing

TikTok and YouTube are fiercely competing in the short video space, particularly in cross-border e-commerce influencer marketing. TikTok boasts a massive user base and efficient algorithm-driven recommendations, making it ideal for rapid traffic generation. YouTube offers diverse content, suitable for brand building. Cross-border e-commerce businesses should choose platforms based on their specific needs to achieve precise marketing and maximize ROI. Understanding the strengths of each platform is crucial for successful influencer campaigns and overall business growth in the global market.

01/27/2026 Logistics Industry Insights
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Chinese Smart Glasses Brands Drive AI and Ecommerce Growth

Chinese Smart Glasses Brands Drive AI and Ecommerce Growth

Smart glasses are rapidly gaining popularity, with Chinese brands shining at CES and leading industry innovation. Giants like Meta are increasing their investment, projecting explosive market growth. Key success factors include professional fitting, lightweight design, and offline channels. Simultaneously, Chinese cross-border e-commerce companies like Anker Innovations and Ugreen are actively expanding overseas, presenting new opportunities for investors. The combination of innovative hardware and global reach positions these Chinese brands for significant future success in both the smart tech and e-commerce sectors.

01/28/2026 Logistics Industry Insights
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Amazon Balances Convenience Quality in Retail Dominance

Amazon Balances Convenience Quality in Retail Dominance

This paper delves into Amazon's shopping convenience and quality assurance strategies as an e-commerce giant. By analyzing its product inventory, search and recommendation system, logistics and distribution network, and after-sales service policies, it reveals how Amazon earns consumer trust. The article also explores Amazon's advertising and marketing strategies and its commercial essence, aiming to help readers view this e-commerce platform more rationally. It examines the key factors contributing to Amazon's success in building a reliable and user-friendly online shopping experience.

01/28/2026 Logistics Industry Insights
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Lasership and Ontrac Merge to Expand US Ecommerce Delivery

Lasership and Ontrac Merge to Expand US Ecommerce Delivery

LaserShip and OnTrac have launched an intercontinental shipping service, connecting the East and West Coasts. This initiative aims to provide retailers with a faster, more reliable, and cost-effective e-commerce logistics solution. The move seeks to disrupt market dominance, reduce shipping costs, improve delivery efficiency, and foster continued innovation and development within the e-commerce logistics industry. By bridging the gap between coasts, LaserShip and OnTrac aim to offer a competitive alternative and enhance the overall shipping experience for both retailers and consumers.

01/28/2026 Logistics
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Global Ecommerce Firms Optimize Supply Chains for Trade Growth

Global Ecommerce Firms Optimize Supply Chains for Trade Growth

Cross-border e-commerce faces complex supply chain challenges. This paper proposes strategies such as agility, risk management, and technology application to optimize supply chain organization, enhance corporate competitiveness, and achieve sustainable development. It addresses the need for businesses to adapt to the dynamic global trade environment and highlights the importance of efficient and resilient supply chains for success in the cross-border e-commerce sector. The proposed strategies aim to help businesses navigate the complexities of international logistics, customs regulations, and varying consumer demands.

01/28/2026 Logistics Industry Insights
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Atlanta Smart Center Boosts Ecommerce Fulfillment Efficiency

Atlanta Smart Center Boosts Ecommerce Fulfillment Efficiency

Project Verte partnered with 6 River Systems to deploy Chucks robots in Atlanta, enhancing order processing efficiency, optimizing customer experience, and achieving intelligent e-commerce fulfillment. This collaboration leverages robotics to streamline warehouse operations, resulting in faster turnaround times and improved accuracy. By automating key fulfillment processes, Project Verte aims to provide a more seamless and efficient experience for its customers, ultimately boosting satisfaction and loyalty. The deployment demonstrates a commitment to innovation and a focus on utilizing technology to improve the overall e-commerce fulfillment process.

01/28/2026 Logistics
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Execommerce Chair Tong Investigated for Embezzlement

Execommerce Chair Tong Investigated for Embezzlement

The investigation of Global Top E-commerce's former chairman, Xu Jiadong, for suspected embezzlement has shocked the industry. This article reviews Global Top E-commerce's journey from glory to hardship, analyzes the drawbacks of its extensive product listing model, and explores its transformation path. It also offers insights into the future development of the cross-border e-commerce industry. The Xu Jiadong incident adds uncertainty to Global Top E-commerce's future and serves as a warning for the industry to transform and upgrade.

01/04/2026 Logistics Industry Insights
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