DHL Germany Faces Complaints Over Service and Compensation

DHL Germany Faces Complaints Over Service and Compensation

This article addresses common service issues with DHL Express in Germany, such as lost or damaged packages and lack of notification. It provides a detailed guide on how to file complaints and protect your rights. From contacting customer service and preparing evidence to seeking external support, it offers step-by-step instructions to help you obtain the service and compensation you deserve. Even when living abroad, you can effectively handle delivery disputes and ensure your rights are protected.

01/07/2026 Logistics
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Ebay Offers Seller Protections for Australia Flood Disruptions

Ebay Offers Seller Protections for Australia Flood Disruptions

Australian floods have disrupted logistics, prompting eBay to release a seller protection policy. This policy covers late shipment rates, defects, 'item not received' disputes, and negative/neutral feedback exemptions. Sellers are advised to communicate proactively, retain evidence, and stay updated on policy changes. The platform and sellers should work together to overcome these challenging times. eBay aims to support its sellers facing difficulties due to the natural disaster and ensure fair treatment during this period of disruption.

01/16/2026 Logistics
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Global Shipping Firms Tackle Rising Cargo Damage and Delays

Global Shipping Firms Tackle Rising Cargo Damage and Delays

This article, from a data analyst's perspective, delves into common risks in international maritime transport, such as cargo damage, loss, and delays. It provides a detailed overview of claim procedures, key evidence, and liability determination methods. Furthermore, it emphasizes the importance of risk prevention, including selecting reliable partners, ensuring compliant operations, obtaining adequate insurance coverage, and implementing end-to-end tracking. The aim is to help businesses effectively manage maritime risks and ensure smooth trade operations.

01/19/2026 Logistics Encyclopedia
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Guide to Avoiding Common Marine Insurance Mistakes

Guide to Avoiding Common Marine Insurance Mistakes

This article reveals six common misconceptions in marine insurance, including misunderstandings of the 'Warehouse to Warehouse' clause, delayed insurance purchase, concealing cargo information, neglecting deductibles, incomplete claim documents, and over-reliance on 'All Risks' coverage. For each misconception, the article provides detailed guidance to avoid pitfalls, aiming to help businesses correctly understand marine insurance terms, purchase insurance promptly, disclose information truthfully, retain evidence, and appropriately combine insurance types. This effectively transfers risk and avoids claim difficulties.

01/23/2026 Logistics Encyclopedia
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Amazon Sellers Gain 48hour FBA Lost Inventory Recovery Guide

Amazon Sellers Gain 48hour FBA Lost Inventory Recovery Guide

Lost Amazon FBA inventory is a common issue for sellers. This article provides a 48-hour self-help guide, emphasizing the importance of verifying inventory and logistics information, contacting Amazon customer service, and gathering relevant evidence. It aims to help sellers respond quickly and minimize losses when encountering FBA inventory discrepancies or losses. The guide focuses on proactive steps sellers can take within the initial 48 hours to maximize their chances of a successful claim and resolution.

01/26/2026 Logistics
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Guide to Recovering Damaged or Lost International Air Cargo

Guide to Recovering Damaged or Lost International Air Cargo

This article provides a detailed guide to the claim process for lost or damaged international air freight. It covers crucial steps such as securing evidence immediately, identifying responsible parties and deadlines, submitting complete documentation, and cooperating with investigations and payment negotiations. Furthermore, it offers important considerations for minimizing claim risks, helping you effectively protect your rights and interests. The guide aims to streamline the process and ensure a smoother experience when dealing with air freight claims.

01/26/2026 Logistics Encyclopedia
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Liability Challenges in International Express Shipping

Liability Challenges in International Express Shipping

Determining liability for damaged goods in international express shipping is complex, requiring careful analysis of the cause, clear definition of each party's obligations, and applicable regulations. This paper analyzes liability division from multiple perspectives, including carriers, shippers, consignees, and freight forwarders. It elucidates the compensation rules for both insured and uninsured goods. Furthermore, it provides practical advice on how to quickly pursue accountability and effectively collect evidence, assisting participants in cross-border trade to protect their rights.

01/29/2026 Logistics Encyclopedia
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Amazon Sellers Face Lost Inventory and Performance Warnings

Amazon Sellers Face Lost Inventory and Performance Warnings

This article delves into the challenges Amazon sellers face with lost inventory and performance warnings related to FBA shipments. By analyzing seller experiences and data, it reveals common issues in FBA shipment management. Practical strategies are proposed to improve claim success rates and avoid performance warnings, including strengthening the evidence chain, enhancing communication with Amazon, and carefully selecting warehouses. These tactics aim to help sellers protect their rights and navigate the complexities of FBA operations effectively.

02/12/2026 Logistics
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Rural China Truckers Protest Over Pay Disputes

Rural China Truckers Protest Over Pay Disputes

A cargo truck in Guangzhou was claimed for 188,000 RMB after scraping a tree branch, raising concerns about risks in foreign trade transportation. This article analyzes the incident, emphasizing the importance of purchasing sufficient insurance, familiarizing oneself with routes, strengthening communication and coordination, and retaining evidence. It aims to help foreign trade practitioners avoid similar risks and protect their own interests. By understanding potential liabilities and implementing preventative measures, businesses can minimize financial losses and ensure smoother transportation processes.

02/12/2026 Logistics
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Bill of Lading Essential for Global Trade Compliance

Bill of Lading Essential for Global Trade Compliance

The Ocean Bill of Lading is a crucial document in international trade, serving as a receipt for goods, a document of title, and evidence of a contract of carriage. This paper provides a detailed analysis of the functions, contents, and importance of the bill of lading. It aims to help you understand the intricacies of this document and offer practical guidance for foreign trade practitioners. Understanding the bill of lading is essential for smooth and secure international trade transactions.

01/26/2026 Document Interpretation
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