expedited service News

US Service Sector Hits Decade High Amid Economic Recovery

The US non-manufacturing Business Activity Index hit a ten-year high in February, driven by strong growth in business activity and new orders. However, employment growth remained sluggish. Rising prices and global economic uncertainties pose risks. Businesses need to optimize inventory management, control costs, and pay close attention to the labor market and macroeconomic situation to navigate market changes. The strong index suggests continued economic recovery, but companies should remain vigilant and adaptable to mitigate potential challenges.

01/28/2026 Logistics Industry Insights

CEVA Logistics Expands LCL Service for Faster Australia Trade

CEVA Logistics launches three new LCL (Less than Container Load) shipping routes to Australia (Shanghai to Sydney/Melbourne, Singapore to Fremantle), significantly reducing transit times. These services offer efficient customs clearance and local delivery, helping businesses seize opportunities in the Australian market. CEVA is committed to controlling cargo ownership and improving service quality, aiming to be among the top five in the ocean freight industry. This expansion strengthens their presence in the region and provides reliable solutions for customers shipping to Australia.

01/28/2026 Logistics

Aipowered Customer Service Drives Dreames Global Smart Home Expansion

Dreame Technology partners with Shulex AI to significantly enhance the global user service experience by implementing an AI customer service system. This AI-powered solution not only improves problem-solving efficiency but also overcomes multilingual communication barriers, ensuring data security and service quality. This collaboration exemplifies a successful case of "Made in China" going global, providing valuable insights for other companies looking to expand their international reach.

01/27/2026 Logistics Industry Insights

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

01/28/2026 Logistics Industry Insights

US Service Sector Rebounds Strongly ISM Shows Vshaped Recovery

The ISM report indicates strong growth in the US services sector in March, with the PMI reaching a new high and all 18 industries showing expansion. Experts attribute this to vaccine distribution, pent-up demand, and relaxed restrictions, though future growth may slow. Despite challenges from COVID-19 variants, the services sector is expected to lead the US economy towards recovery. This robust performance signals a positive outlook for the overall economic rebound, driven by increased consumer spending and business activity within the service industries.