Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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USPS Expands Lastmile Delivery to Cut Costs Speed Service

USPS Expands Lastmile Delivery to Cut Costs Speed Service

USPS plans to open its last-mile delivery network, offering services to retailers and logistics providers through a bidding process. This initiative aims to reduce last-mile costs, improve delivery speed, and generate new revenue streams for USPS. Challenges include the complexity of the bidding process and pricing predictability. However, if successful, this move could reshape the US logistics landscape by providing increased capacity and potentially lower costs for shippers. The open bidding process is intended to foster competition and innovation within the delivery sector.

01/21/2026 Logistics Industry Insights
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LSO Expands Delivery Services to Five Midwest States

LSO Expands Delivery Services to Five Midwest States

Texas-based regional courier company LSO plans to expand into Louisiana, Arkansas, Missouri, Illinois, and Kansas in early September. This move will broaden its service area, providing local businesses and individuals with more competitive logistics options and impacting the regional logistics market landscape. The expansion aims to strengthen LSO's position as a key player in regional express delivery, offering faster and more reliable services to a wider customer base.

01/19/2026 Logistics
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Crossborder Ecommerce Logistics Face Rising Competition in China

Crossborder Ecommerce Logistics Face Rising Competition in China

This article provides an in-depth analysis of the competitive landscape of the overseas-to-China express delivery market. It details the service characteristics and advantages of the four major international express companies (UPS, FedEx, DHL, TNT), China Post EMS, and private express companies. This aims to provide consumers with a reference when choosing overseas direct mail services, helping them make informed decisions regarding speed, price, and service.

01/26/2026 Logistics Encyclopedia
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UPS Expands Global Logistics with Diversified Shipping Options

UPS Expands Global Logistics with Diversified Shipping Options

UPS International Express offers diverse logistics solutions, including air, sea, and ground freight, catering to various customer needs. Worldwide Express Plus is the fastest option, while Worldwide Express balances speed and cost. Worldwide Expedited provides an economical solution, and ocean freight is suitable for large shipments. Choosing the right service maximizes logistical efficiency.

11/03/2025 Logistics Encyclopedia
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Xinjiang's Express Delivery Volume Soars, Becomes a New Driver for Economic Growth

Xinjiang's Express Delivery Volume Soars, Becomes a New Driver for Economic Growth

In the first ten months of 2023, Xinjiang's express delivery volume exceeded 350 million packages, reflecting enhanced economic vitality. This growth is attributed to the implementation of free shipping policies and an increasingly improved delivery network. The express delivery industry has provided a broader market for Xinjiang's specialty agricultural products, driving local economic development.

11/17/2023 Logistics
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Top Chinamalaysia Express Shipping Options Compared

Top Chinamalaysia Express Shipping Options Compared

This article provides an in-depth analysis of key considerations when choosing cross-border express delivery from China to Malaysia. It covers crucial factors such as delivery time, cost, customs duties, package restrictions, and after-sales service. The article compares the advantages and disadvantages of different express delivery options, helping you select the optimal logistics solution. This aims to reduce cross-border trade costs and improve transportation efficiency for businesses shipping to Malaysia.

02/02/2026 Logistics Encyclopedia
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USPS Opens Lastmile Delivery to Bidders Shaking Up Logistics

USPS Opens Lastmile Delivery to Bidders Shaking Up Logistics

The United States Postal Service (USPS) plans to open its 'last mile' delivery network, allowing more businesses and logistics companies to participate in bidding. This aims to reduce delivery costs, improve efficiency, and increase revenue. This move could intensify market competition, drive down prices, promote service innovation, and profoundly impact the express delivery landscape. However, challenges remain regarding the fairness of the bidding process, the predictability of pricing and service levels, and operational complexity.

01/30/2026 Logistics
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Global Shipping Times Vary by Region Study Finds

Global Shipping Times Vary by Region Study Finds

International express delivery time is affected by factors such as delivery channel, destination, and customs clearance efficiency, with significant regional variations. Commercial express is fast, while postal services are economical but slower; dedicated lines balance speed and price. Delivery to Europe and the US is stable, Southeast Asia is relatively fast, and the Middle East and South America are slower. Customs clearance and force majeure events also impact delivery time. Optimizing channel selection, declaration information, and shipping time, choosing reliable service providers, and purchasing insurance can improve delivery time.

01/15/2026 Logistics
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