Amazon Extends SAFET Refund Protection to European Sellers

Amazon Extends SAFET Refund Protection to European Sellers

Amazon's European CSBA (Customer Service by Amazon) service has been significantly upgraded with the addition of the SAFE-T Claim feature. This provides self-fulfilled sellers with a channel to appeal refund disputes, effectively protecting their rights. This article details the CSBA service, the SAFE-T Claim mechanism, and analyzes the suitability of CSBA for different types of sellers, helping them make informed decisions. It empowers sellers to navigate refund disputes and leverage the benefits of CSBA for enhanced customer service and protection against unfair claims.

01/04/2026 Logistics Industry Insights
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Understanding The Difference Between Express Shipping And Air Freight

Understanding The Difference Between Express Shipping And Air Freight

This article explores the differences between express delivery and air freight, emphasizing the importance of understanding customers' real needs. Air freight typically only reaches the destination port, while express delivery offers door-to-door service. When making a choice, it is essential to consider the characteristics and applicable scenarios of each service, as express delivery has advantages in speed and service quality.

07/17/2025 Logistics Encyclopedia
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Amazon Sellers Targeted by Ecommerce Scam Services

Amazon Sellers Targeted by Ecommerce Scam Services

This article exposes the inside story of the "rip-off scheme" of Amazon appeal service providers. It reveals how service providers claiming "ten years of experience" on platforms like Douyin deceive sellers through false advertising, high prices, and ineffective services. The article reminds sellers to be vigilant and rational when choosing service providers, to sign contracts, and to be wary of "gurus" on social media to avoid being scammed. It serves as a guide to navigate the Amazon appeal process safely and avoid falling prey to unscrupulous service providers.

12/29/2025 Logistics Industry Insights
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Douyin Shop Expands Services to Boost Merchant Growth

Douyin Shop Expands Services to Boost Merchant Growth

Douyin Store launches "Worry-Free Service" providing one-stop warehousing, quality inspection, and customer service for merchants with existing inventory. This helps improve store experience scores and gain more traffic support. After activation, products will benefit from excellent logistics and customer service satisfaction, making it suitable for merchants with existing inventory or complete supply chains. The platform also introduces experience score and logistics score exemption policies, encouraging merchants to seize the opportunity and achieve explosive sales growth. This service aims to facilitate smoother operations and better performance for participating stores.

12/30/2025 Warehousing
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APL Shanghai Streamlines Booking with Updated Contact Info

APL Shanghai Streamlines Booking with Updated Contact Info

This article addresses the difficulty in finding APL Shanghai Shipping Company's phone number, providing the latest and most effective contact methods, including customer service hotline, voice information service, and electronic container release website. It emphasizes that the customer service hotline 021-26105988 is the most efficient way to resolve issues, and reminds users to pay attention to the timeliness of online information. This helps foreign trade practitioners book freight efficiently.

08/23/2025 Shipping Company Encyclopedia
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Chongqings Nanan District Adopts Streamlined Doortodoor Logistics

Chongqings Nanan District Adopts Streamlined Doortodoor Logistics

Door-to-door oversized logistics services in Nan'an District, Chongqing, are gaining popularity due to their time-saving convenience, transparent pricing, and attentive service. This service offers a new option for residents moving large items. This article details the operational process, precautions, and frequently asked questions related to this service. It aims to provide a helpful reference for residents who require assistance with moving bulky goods within Nan'an District.

12/30/2025 Logistics
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Ningde Innovates Oversized Package Delivery Logistics

Ningde Innovates Oversized Package Delivery Logistics

Ningde's oversized express delivery service offers a novel solution to large item transportation challenges with its efficiency, convenience, and reliability. By optimizing processes, improving service quality, and utilizing advanced technologies, it significantly reduces transportation time and costs. The key future trends include: intelligentization, green practices, customization, and collaborative efforts. This service aims to provide a seamless and cost-effective solution for transporting large and bulky goods in and out of Ningde.

12/30/2025 Logistics
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Chatgpt Transforms Ecommerce Customer Support with AI

Chatgpt Transforms Ecommerce Customer Support with AI

ChatGPT enhances efficiency and reduces costs in e-commerce customer service. The future of customer service will be more intelligent, personalized, and integrated across multiple channels. ChatGPT's ability to automate responses and handle routine inquiries frees up human agents to focus on complex issues, leading to improved customer satisfaction and reduced operational expenses. As AI technology advances, we can expect even more sophisticated and seamless customer service experiences.

01/04/2026 Logistics Industry Insights
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Amazon Germany Introduces Click Collect for Seller Growth

Amazon Germany Introduces Click Collect for Seller Growth

Amazon Germany has launched a "Click & Collect" service, allowing third-party sellers to offer same-day in-store pickup to nearby customers. This initiative aims to increase foot traffic, attract new customers, strengthen customer engagement, and enhance store visibility. The service is expected to help sellers expand their local market presence. However, the ultimate impact of this service remains to be seen and will depend on market adoption and customer response.

01/04/2026 Logistics
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Outpost Opens Four New Multifunctional Freight Terminals

Outpost Opens Four New Multifunctional Freight Terminals

Outpost recently acquired four new freight terminals, marking its transformation from an independent freight fleet to a comprehensive logistics service provider. These terminals include cross-docking, maintenance, and storage facilities, aimed at enhancing service coverage and transportation efficiency.

08/06/2025 Logistics
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