New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Schneider National Accelerates Uschina Trade with Fast Track Service

Schneider National Accelerates Uschina Trade with Fast Track Service

Schneider National has launched Fast Track, a premium rail service designed to provide faster and more reliable intercontinental transportation between the US and China. This service integrates highway and railway resources, achieving a 95% on-time performance rate and near-zero loss security. The introduction of Fast Track will help businesses improve efficiency, reduce costs, and ultimately win market competition. By offering a streamlined and secure solution, Schneider aims to optimize the supply chain for companies engaged in US-China trade, enhancing their overall logistics performance.

01/08/2026 Logistics
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China Southern Expands UK Cargo Routes with Glasgow Service

China Southern Expands UK Cargo Routes with Glasgow Service

China Southern Cargo has launched a new cargo route from Guangzhou to Glasgow Prestwick Airport, initially operating four times a week with plans to increase to daily flights. This initiative aims to enhance the airport's cargo capacity and boost trade between China and the UK, particularly for Scottish seafood and whisky exports to China. The airport has invested in upgraded equipment and is in discussions with other airlines for potential collaborations, with the ambition of becoming a key air bridge connecting China and Scotland.

01/08/2026 Logistics
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US Postal Service Reports Q3 Losses Despite Revenue Growth

US Postal Service Reports Q3 Losses Despite Revenue Growth

The USPS reported a slight revenue increase but a larger net loss in its third-quarter earnings. Declining mail volume and high operating costs are the primary drivers. To address these challenges, the USPS needs to expand into new business areas, improve its technology, and strengthen partnerships. The company is facing pressure to adapt to changing consumer habits and modernize its infrastructure to ensure long-term financial stability. Business transformation is crucial for the USPS to remain competitive and meet the evolving needs of its customers.

01/08/2026 Logistics Industry Insights
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Walmart Fulfillment Service Offers Six Key Benefits to Sellers

Walmart Fulfillment Service Offers Six Key Benefits to Sellers

Walmart Fulfillment Services (WFS) provides sellers with convenient logistics solutions. By offering features like the '2-Day Delivery' badge, return services, improved search ranking, reduced shipping costs, customer support, and Walmart+ member benefits, WFS helps sellers streamline operations, reduce costs, improve customer satisfaction, and increase sales. Join WFS and tap into the Walmart marketplace potential.

01/04/2026 Logistics
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Freight Forwarders Guide to Cutoff Times and BOL Inquiries

Freight Forwarders Guide to Cutoff Times and BOL Inquiries

This article focuses on freight forwarding practices, emphasizing the dynamic nature of cut-off times and the importance of using correct channels for container information inquiries. It also analyzes the tax issues related to freight forwarder invoices, including the latest policy trends. The aim is to help freight forwarding professionals mitigate risks and improve efficiency by providing practical insights into these key areas. Understanding these aspects is crucial for smooth operations and compliance within the freight forwarding industry.

08/23/2025 Logistics Encyclopedia
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Penticton Airport Emerges As Key Regional Cargo Hub

Penticton Airport Emerges As Key Regional Cargo Hub

This article provides an in-depth analysis of Penticton Airport (YYF)'s strategic position and air freight capabilities, highlighting its importance as a regional air transport hub in British Columbia. It also details the airport code lookup system and other practical tools offered by West Coast Freight Network, aiming to provide air freight professionals with a professional reference and operational guide. The article emphasizes YYF's role in facilitating regional logistics and its connection to the broader air freight network.

09/29/2025 Airport Codes
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Global Air Cargo Relies on Mastering Airport Codes

Global Air Cargo Relies on Mastering Airport Codes

This article introduces the Normanton Airport code (NTN) and its application in Australian air freight. It highlights the three-letter code query system of West Coast Freight, which includes information on over 40,000 airports worldwide and offers multiple search methods. The system also provides practical tools such as air freight tracking and airline inquiries, assisting in international air freight operations. It is a valuable resource for quickly finding airport codes and related information for efficient air cargo management.

09/29/2025 Airport Codes
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Canadachina Shipping Key Carrier and Cost Considerations

Canadachina Shipping Key Carrier and Cost Considerations

This report provides a detailed analysis of major Canadian sea freight companies, including FedEx, UPS, DHL, Canada Post, and CanJet. It explores key factors influencing sea freight prices for 30kg shipments, such as shipping company, destination port, cargo type, and transit time. The report offers a reference range for freight rates and provides professional advice on selecting a suitable sea freight company. It aims to provide valuable decision-making support for participants in Sino-Canadian trade.

12/30/2025 Logistics
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