AI Boosts Crossborder Home Furnishing Customer Service

AI Boosts Crossborder Home Furnishing Customer Service

Kagu E-commerce partnered with Shulex to introduce AI customer service, building a unified service system across all channels to enhance user experience and customer service efficiency. The AI customer service provides 24/7 instant responses with a 90% accuracy rate, significantly improving user satisfaction. Shulex AI customer service is deeply integrated with mainstream cross-border e-commerce business systems, breaking down information silos and enabling a seamless service experience. Both parties will continue to deepen cooperation and explore more scenario-based service innovations.

01/27/2026 Logistics Industry Insights
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COSCO Launches Fast Costeffective Uschina Shipping Service

COSCO Launches Fast Costeffective Uschina Shipping Service

This paper delves into the timeliness, cost advantages, and operational model of COSCO Shipping's Ocean Express service, analyzing its applicable scenarios. Compared to traditional ocean freight, Ocean Express significantly reduces logistics time on the China-US route through a combination of “fast ocean shipping + scheduled delivery,” offering a more cost-effective option for cross-border e-commerce and businesses with time-sensitive requirements. However, companies should comprehensively consider costs, route coverage, and potential customs clearance risks when making their selection.

01/28/2026 Logistics Encyclopedia
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Thai Airways Cargo Expands Tracking and Service Options

Thai Airways Cargo Expands Tracking and Service Options

This article provides a comprehensive overview of Thai Airways' air cargo services, covering its route network, cargo tracking, airway bill number rules, exception handling, factors affecting transit time, customer service channels, special cargo transportation requirements, fee structure, and service network in China/Asia. It aims to offer a detailed air freight guide for import and export companies, cross-border e-commerce businesses, and individual users. This guide helps navigate Thai Airways cargo options and understand the logistics involved in shipping goods via air freight with Thai Airways.

12/30/2025 Airlines
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Ebay Sellers Boost Sales by Overcoming Platform Limits

Ebay Sellers Boost Sales by Overcoming Platform Limits

This article provides an in-depth analysis of eBay's sales limit rules, including new seller restrictions, listing limits, and account restrictions. It offers practical methods to remove these limits, such as setting up automatic refunds, avoiding duplicate listings, improving service quality, and requesting increased limits. Furthermore, it explores the criteria for defining a top eBay seller, emphasizing the importance of compliant operations and high-quality customer service. Understanding and addressing these aspects are crucial for sellers aiming to grow their business on eBay and avoid potential account suspensions.

01/06/2026 Logistics Encyclopedia
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New Trade Rules Strain Global Shipping Industry

New Trade Rules Strain Global Shipping Industry

The newly established EU-US trade framework, while avoiding a trade war, has increased import costs for American containers and is expected to suppress transportation demand. Meanwhile, policy changes promoting short-haul transport have altered the shipping patterns for energy goods, potentially leading to profound impacts on the shipping market.

08/07/2025 Logistics Industry Insights
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Shanghai Tightens Rules on Hazardous Chemical Exports

Shanghai Tightens Rules on Hazardous Chemical Exports

This article focuses on the export of dangerous goods from Shanghai, emphasizing the importance of compliant operations and document verification. It details the necessary qualifications and materials required for export, reminding shippers to confirm inspection certificates and other documents with freight forwarders. Ensuring consistency between manifest data and packing lists is crucial to avoid risks and ensure smooth shipment. Proper documentation and adherence to regulations are paramount for successful dangerous goods export.

08/21/2025 Logistics Encyclopedia
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China Updates Baggage Declaration Rules for Travelers

China Updates Baggage Declaration Rules for Travelers

This article provides a detailed guide on completing the "Customs Declaration Form for Inbound/Outbound Passengers of the People's Republic of China," emphasizing the importance of truthful declaration. It explains key points, common mistakes, and precautions for filling out the form, aiming to help travelers pass through customs smoothly and avoid unnecessary problems. The guide covers aspects like item descriptions, quantities, and values. It also mentions professional customs declaration and inspection services for complex situations, ensuring compliance and efficient processing of luggage and personal effects.

08/21/2025 Document Interpretation
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