Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

01/28/2026 Logistics Industry Insights
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CSX Service Woes Draw Scrutiny Ahead of STB Hearing

CSX Service Woes Draw Scrutiny Ahead of STB Hearing

CSX Transportation released service improvement data ahead of an STB hearing, but customer experiences remain mixed. This article analyzes the truth behind the data, real customer feedback, and the controversy surrounding the PSR strategy. It emphasizes that CSX needs to strike a balance between efficiency and service, and rebuilding customer trust is its long-term task. The article delves into the challenges CSX faces in maintaining operational efficiency while addressing persistent concerns about service reliability and responsiveness to customer needs.

01/29/2026 Logistics
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CRST Launches Expedited Team Service for Perishable Goods Transport

CRST Launches Expedited Team Service for Perishable Goods Transport

CRST has launched its "Temperature-Controlled Team Service," employing a "team driving" model to accelerate fresh produce transportation and reshape the cold chain logistics landscape with enhanced speed and safety. This initiative aims to provide faster and more secure delivery of temperature-sensitive goods. Whether this move will allow CRST to stand out in the highly competitive market remains to be seen. The success of this strategy will be closely watched as the company seeks to establish a stronger foothold in the industry.

01/29/2026 Logistics
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US Service Sector Rebounds Strongly ISM Shows Vshaped Recovery

US Service Sector Rebounds Strongly ISM Shows Vshaped Recovery

The ISM report indicates strong growth in the US services sector in March, with the PMI reaching a new high and all 18 industries showing expansion. Experts attribute this to vaccine distribution, pent-up demand, and relaxed restrictions, though future growth may slow. Despite challenges from COVID-19 variants, the services sector is expected to lead the US economy towards recovery. This robust performance signals a positive outlook for the overall economic rebound, driven by increased consumer spending and business activity within the service industries.

01/30/2026 Logistics Industry Insights
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ISM Predicts Manufacturing Rebound Service Sector Growth by 2026

ISM Predicts Manufacturing Rebound Service Sector Growth by 2026

The latest ISM forecast indicates a potential manufacturing rebound in 2026, with accelerated revenue growth and increased capital expenditures, although upward price pressures persist. The service sector is projected to maintain steady expansion, with consistent revenue growth, continued capital spending, and a positive employment outlook. Businesses should seize these opportunities and take proactive measures to prepare for the evolving economic landscape.

01/30/2026 Logistics Industry Insights
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US Service Sector Growth Slows on Supply Labor Woes

US Service Sector Growth Slows on Supply Labor Woes

The ISM Services PMI edged down to 60.1 in June, but remained in expansion territory, indicating continued strength in the services sector. The report highlighted supply chain bottlenecks, labor shortages, and inflation as key challenges. Businesses are facing rising costs and logistical delays. Experts are urging caution regarding inflationary pressures to avoid economic stagnation. While the outlook for the services sector remains positive, it needs to navigate these multiple challenges. The sector demonstrates resilience despite these headwinds.

01/30/2026 Logistics Industry Insights
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Fedex Introduces Consolidated Returns Service to Reduce Retailer Costs

Fedex Introduces Consolidated Returns Service to Reduce Retailer Costs

Facing the challenges of surging e-commerce returns and high reverse logistics costs, FedEx has launched a consolidated returns service. This service leverages less-than-truckload (LTL) shipping to consolidate return requests from different merchants, reducing transportation costs, simplifying the return process, and enhancing user experience. This approach is expected to become a significant trend in future reverse logistics, helping businesses reduce costs and improve efficiency.

02/03/2026 Logistics
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CEVA Logistics Expands Usmexico Border Service with Saturday Expedite

CEVA Logistics Expands Usmexico Border Service with Saturday Expedite

CEVA Logistics launched its “Saturday Night Express” service, optimizing the “Consolidated Border Trucking” (CBT) program to meet the demand for Monday morning deliveries across the US-Mexico border. By consolidating truckload shipments, customers can reduce costs while ensuring production schedules are met. This service now accounts for 20% of the CBT program and has attracted several automotive industry suppliers. This expedited solution provides a faster and more efficient way to move goods across the border, catering to the time-sensitive needs of the automotive supply chain and other industries.

02/03/2026 Logistics
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CEVA Logistics Expands Crossborder Shipping with Saturday Night Service

CEVA Logistics Expands Crossborder Shipping with Saturday Night Service

CEVA Logistics has launched a new "Saturday Night Express" service, an upgrade and integration of its Cross Border Trucking (CBT) program, addressing cross-border logistics challenges from Mexico to the US Midwest and Ontario, Canada. Leveraging consolidated trucking on Saturday nights, the service guarantees on-time delivery by Monday morning, reducing logistics costs and improving production efficiency. Currently representing 20% of the CBT program, it has attracted significant participation from multinational corporations. This innovative approach streamlines the supply chain and offers a faster, more cost-effective solution for businesses operating between Mexico, the US, and Canada.

02/03/2026 Logistics
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CEVA Logistics Expands Crossborder Shipping with Weekend Expedite Service

CEVA Logistics Expands Crossborder Shipping with Weekend Expedite Service

CEVA Logistics has launched a Saturday night linehaul service, upgrading its Cross Border Trucking (CBT) program. This initiative aims to provide a more efficient and cost-effective cross-border transportation solution for customers needing shipments from Mexico delivered to the US Midwest or Ontario, Canada by Monday morning. By consolidating trucking operations, the service reduces costs and meets customers' on-time delivery requirements. It currently accounts for 20% of the CBT program, showcasing its growing importance and effectiveness in streamlining North American logistics.

02/03/2026 Logistics
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