New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Ecommerce Boom Fuels Lastmile Delivery Competition

Ecommerce Boom Fuels Lastmile Delivery Competition

Alternative parcel carriers like Jitsu, SpeedX, and Veho are aggressively expanding in the US market, challenging industry giants like FedEx and UPS. Jitsu is increasing its presence in the Midwest, SpeedX is growing in multiple states, and Veho is eyeing Louisville and Richmond as new markets. By strengthening their domestic networks, these companies aim to increase their shipping volume and enhance their overall value. Their expansion signifies an intensifying competition in the last-mile delivery sector as they vie for market share.

01/08/2026 Logistics
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Walmart Opens Beef Plant to Expand Supply Chain Control

Walmart Opens Beef Plant to Expand Supply Chain Control

Walmart's first self-operated beef processing plant in Kansas marks a significant step in its vertical integration strategy. This move aims to strengthen supply chain resilience, invest in American manufacturing, and control the Angus beef supply chain. By building its own processing plant and making equity investments, Walmart seeks to improve product quality, reduce costs, enhance transparency, and ultimately deliver greater value to consumers. This initiative has a profound impact on the retail industry and may inspire more retailers to follow suit.

01/08/2026 Logistics Industry Insights
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US Truck Import Probe Sparks Trade Protectionism Fears

US Truck Import Probe Sparks Trade Protectionism Fears

The U.S. Department of Commerce has initiated a Section 232 investigation into truck imports, raising concerns about rising trade protectionism. This action could increase costs for the trucking industry, exacerbating weak demand and overcapacity. Companies need to diversify procurement, improve efficiency, and expand services to cope. The investigation may also trigger trade friction, hindering global economic recovery, and requiring vigilance against the negative impacts of tariffs. The potential for retaliatory measures and disruptions to supply chains necessitates careful monitoring of the situation.

01/08/2026 Logistics Industry Insights
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Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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USPS Adopts Open Access Strategy for Lastmile Delivery

USPS Adopts Open Access Strategy for Lastmile Delivery

The United States Postal Service (USPS) is actively collaborating with logistics companies and retailers through its "Open Last Mile" initiative, aiming to provide faster, more reliable, and cost-effective delivery services, particularly same-day and next-day options. This marks a significant shift in USPS's strategic direction, designed to improve operational efficiency, expand its service offerings, and reshape its position in the logistics industry. This collaboration aims to bring numerous benefits to both retailers and consumers by enhancing delivery speed and reliability.

01/08/2026 Logistics Industry Insights
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US Paris Agreement Shifts Disrupt Businesses Environment

US Paris Agreement Shifts Disrupt Businesses Environment

The Trump administration's renewed announcement of the US withdrawal from the Paris Agreement has sparked widespread concern in the business and environmental sectors. Despite the US exit, the long-term necessity of reducing climate emissions remains unchanged. Industry stakeholders will continue to promote sustainable development. Enhanced cooperation among all parties is crucial to address the challenges of climate change collectively. The need for global collaboration to mitigate climate impacts is now more apparent than ever, regardless of individual nations' stances.

01/08/2026 Logistics Industry Insights
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US Logistics Costs Rise Amid Storage Shortages LMI Report

US Logistics Costs Rise Amid Storage Shortages LMI Report

The latest LMI report reveals continued growth in the logistics industry, but highlights significant challenges including high costs and warehouse capacity constraints. Factors such as inventory buildup, declining transportation utilization, and uncertainties in trade policies contribute to these difficulties. The LMI report provides valuable market insights for businesses, helping them navigate the complex environment and capitalize on opportunities. It underscores the need for strategic adjustments to address cost pressures and optimize warehouse operations in the face of evolving market dynamics.

01/08/2026 Logistics Industry Insights
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Pepsico Consolidates Warehousing to Boost Retail Competitiveness

Pepsico Consolidates Warehousing to Boost Retail Competitiveness

PepsiCo is testing snack and beverage warehouse consolidation in Texas, aiming to reduce costs, improve efficiency, and optimize its supply chain to adapt to changing consumer trends. This initiative is a key step in its 'One North America' strategy, signaling a proactive transformation within the food and beverage industry in response to the reshaping retail landscape. The consolidation is expected to streamline operations and enhance responsiveness to market demands, ultimately contributing to a more agile and cost-effective supply chain.

01/08/2026 Logistics
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Lowes Profit Rises on Inventory Optimization Strategy

Lowes Profit Rises on Inventory Optimization Strategy

Lowe's streamlined SKUs, optimized inventory with AI, and diversified suppliers to improve gross margins and reduce inventory. Inventory optimization has become a crucial factor for enhancing competitiveness in the retail industry. This approach allows for better forecasting, reduced waste, and improved responsiveness to customer demand. By implementing these strategies, retailers can achieve significant cost savings and improve overall profitability. Furthermore, a well-managed inventory system contributes to a more efficient supply chain and enhances customer satisfaction through improved product availability.

01/08/2026 Logistics Industry Insights
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