Global Airports Face Talent Shortage IATA Steps In

Global Airports Face Talent Shortage IATA Steps In

IATA offers professional training in airport management, operations, and safety, enhancing the skills of practitioners. Delivered by expert instructors, the courses feature cutting-edge content and flexible learning options, leading to internationally recognized certifications. These programs are designed to equip individuals with the knowledge and expertise required to excel in the dynamic aviation industry, ensuring efficient and safe airport operations globally. The comprehensive curriculum covers various aspects of airport management, from ground handling to security protocols, providing a holistic understanding of the field.

01/08/2026 Airport Codes
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New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Ecommerce Boom Fuels Lastmile Delivery Competition

Ecommerce Boom Fuels Lastmile Delivery Competition

Alternative parcel carriers like Jitsu, SpeedX, and Veho are aggressively expanding in the US market, challenging industry giants like FedEx and UPS. Jitsu is increasing its presence in the Midwest, SpeedX is growing in multiple states, and Veho is eyeing Louisville and Richmond as new markets. By strengthening their domestic networks, these companies aim to increase their shipping volume and enhance their overall value. Their expansion signifies an intensifying competition in the last-mile delivery sector as they vie for market share.

01/08/2026 Logistics
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Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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Pepsico Consolidates Warehousing to Boost Retail Competitiveness

Pepsico Consolidates Warehousing to Boost Retail Competitiveness

PepsiCo is testing snack and beverage warehouse consolidation in Texas, aiming to reduce costs, improve efficiency, and optimize its supply chain to adapt to changing consumer trends. This initiative is a key step in its 'One North America' strategy, signaling a proactive transformation within the food and beverage industry in response to the reshaping retail landscape. The consolidation is expected to streamline operations and enhance responsiveness to market demands, ultimately contributing to a more agile and cost-effective supply chain.

01/08/2026 Logistics
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Fedexs David Steiner Appointed USPS Director Amid Financial Struggles

Fedexs David Steiner Appointed USPS Director Amid Financial Struggles

The United States Postal Service's appointment of FedEx director David Steiner as its new Postmaster General and CEO has sparked industry attention. Can Steiner lead the financially struggling and highly competitive USPS through a transformation? His connection to FedEx and union concerns add uncertainty to the postal system's future. He faces multiple challenges, including optimizing operations, innovating business models, and improving labor relations. The appointment raises questions about potential conflicts of interest and the direction of postal reform under Steiner's leadership.

01/08/2026 Logistics
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GLS Expands US Operations Via Strategic Partnerships

GLS Expands US Operations Via Strategic Partnerships

GLS is rapidly expanding its US market coverage through partnerships with four regional US carriers, aiming to challenge giants like FedEx and UPS. This strategy focuses on technology integration and two-way transportation, designed to enhance service efficiency and customer experience. It presents a new collaborative model for the parcel delivery industry, allowing GLS to quickly establish a significant presence and compete effectively without the need for extensive infrastructure investment. The partnerships leverage existing regional networks for broader reach and faster delivery times.

01/08/2026 Logistics
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DHL Neste Partner to Boost Sustainable Fuel Use in Logistics

DHL Neste Partner to Boost Sustainable Fuel Use in Logistics

DHL and Neste are expanding their partnership to procure Sustainable Aviation Fuel (SAF), supporting DHL's goal of achieving net-zero emissions by 2050 and driving decarbonization in the logistics industry. This collaboration will enable DHL to reduce its carbon footprint and contribute to a more sustainable future for air freight. By investing in SAF, DHL is demonstrating its commitment to environmental responsibility and leading the way towards a greener logistics sector. The partnership highlights the importance of collaboration in achieving ambitious climate goals.

01/07/2026 Logistics
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US Electrical Makers Push for USMCA Enforcement Boost

US Electrical Makers Push for USMCA Enforcement Boost

The National Electrical Manufacturers Association (NEMA) urges the United States Trade Representative (USTR) to expedite the review and update of the United States-Mexico-Canada Agreement (USMCA). NEMA emphasizes the need for strengthened enforcement and increased predictability in trade rules to safeguard the competitiveness of the American electrical manufacturing industry and protect consumer interests. They believe a robust USMCA is crucial for maintaining a level playing field and ensuring fair trade practices within the North American region, ultimately benefiting both manufacturers and consumers.

01/07/2026 Customs Knowledge
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USMCA Trade Deal Needs Stronger Enforcement NEMA Says

USMCA Trade Deal Needs Stronger Enforcement NEMA Says

The National Electrical Manufacturers Association (NEMA) is urging the United States Trade Representative (USTR) to promptly review and update the USMCA agreement. NEMA emphasizes the importance of strengthening enforcement and enhancing the predictability of the agreement to ensure a level playing field for the U.S. electrical manufacturing sector. They believe that robust enforcement will foster investment and job creation within the industry. NEMA's call underscores the need for a modernized USMCA that effectively addresses trade barriers and promotes fair competition.

01/07/2026 Customs Knowledge
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