Ecommerce Delivery Satisfaction Plateaus Amid Consumer Frustrations

Ecommerce Delivery Satisfaction Plateaus Amid Consumer Frustrations

Recent Descartes research indicates that despite the e-commerce boom, customer satisfaction with last-mile delivery is improving slowly, and delivery issues remain prominent. The study reveals consumer pursuit of convenience, trade-offs between cost and speed, and dissatisfaction with retailers and delivery services. The report emphasizes the need for the industry to prioritize consumer needs and optimize the last-mile delivery experience through technology and strategic improvements to enhance customer satisfaction and loyalty. Addressing these challenges is crucial for sustained growth in the competitive e-commerce landscape.

01/15/2026 Logistics Industry Insights
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Supply Chains Face Strain From Peak Season Nearshoring and Baltimore Bridge Collapse

Supply Chains Face Strain From Peak Season Nearshoring and Baltimore Bridge Collapse

This interview focuses on the freight logistics market, with expert Tom Nightingale providing insights into peak season outlooks, capacity and rates, nearshoring trends, and the impact of the Baltimore incident on supply chains. The article aims to shed light on the challenges and opportunities facing the industry, offering decision-making guidance for businesses. It explores key factors influencing the current landscape and provides a concise overview of critical issues impacting freight movement and supply chain resilience. Understanding these dynamics is crucial for companies navigating the evolving logistics environment.

01/15/2026 Logistics Industry Insights
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Customs Detention Guide for Crossborder Ecommerce Sellers

Customs Detention Guide for Crossborder Ecommerce Sellers

This article provides a comprehensive solution to the problem of sea freight cargo detention by customs in the destination port for cross-border e-commerce. It details the correct strategies for dealing with sea freight detention from four aspects: quickly identifying the reasons for detention, implementing targeted remedial measures, executing the final disposal, and conducting compliance review and preventive measures. The aim is to help cross-border e-commerce sellers avoid unnecessary losses and achieve compliant operations. This includes understanding regulations and proactively addressing potential issues to minimize the risk of future detentions.

01/15/2026 Customs Knowledge
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HS Codes Boost Sustainability in Global Textile Trade

HS Codes Boost Sustainability in Global Textile Trade

A World Customs Organization seminar explored the role of HS codes in fostering sustainable development within the textile industry. Key issues highlighted included the identification of environmentally friendly textiles, value chain transparency, and the standardization of the circular economy. The seminar aimed to promote the adaptation of HS codes to environmental needs and contribute to the construction of a green textile trade system. Discussions focused on how updated HS classifications can better track and incentivize sustainable practices throughout the textile supply chain, ultimately supporting a more environmentally responsible industry.

01/16/2026 HS Code Query
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Amazon Sellers Optimize FBA Returns to Cut Costs

Amazon Sellers Optimize FBA Returns to Cut Costs

This article analyzes Amazon FBA return fees and proposes strategies to optimize products, packaging, after-sales service, and return policies. The aim is to reduce return costs and improve operational efficiency. By addressing the root causes of returns and implementing proactive measures, sellers can minimize financial losses associated with FBA returns. This includes improving product descriptions, ensuring adequate packaging to prevent damage during transit, and providing excellent customer support to resolve issues before they escalate into returns. Ultimately, effective management of FBA returns contributes to a healthier bottom line.

01/16/2026 Logistics Encyclopedia
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Amazon Sellers Hit by Sales Drop Warehouse Delays Before Fall Promo

Amazon Sellers Hit by Sales Drop Warehouse Delays Before Fall Promo

With Amazon's autumn promotion approaching, cross-border e-commerce sellers face the dual challenges of declining sales and warehouse congestion. This article analyzes the reasons for the sales slump and overstocking issues, and proposes strategies such as optimizing inventory management, focusing on precise traffic, and refining cost control. It also introduces how E-Cang ERP can help sellers improve operational efficiency and reduce costs through intelligent advertising management and stock preparation risk avoidance, preparing them for the year-end promotion. This will help sellers navigate the challenges and maximize opportunities during the peak season.

01/16/2026 Warehousing
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Ecommerce Firms Urged to Select Proper Bills of Lading

Ecommerce Firms Urged to Select Proper Bills of Lading

Cross-border e-commerce sellers should be aware of the risks associated with choosing between ocean bills of lading and forwarder bills of lading. Ocean bills of lading, issued by shipping companies, offer a simpler cargo retrieval process and stronger proof of ownership, suitable for full container load (FCL) shipments. Forwarder bills of lading, issued by freight forwarders, are appropriate for less than container load (LCL) shipments and specific trade terms but carry the risk of destination port agent issues. Selecting the wrong bill of lading can lead to cargo detention and financial loss. Consulting with professional logistics advisors is recommended.

11/03/2025 Document Interpretation
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