Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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USPS Adopts Open Access Strategy for Lastmile Delivery

USPS Adopts Open Access Strategy for Lastmile Delivery

The United States Postal Service (USPS) is actively collaborating with logistics companies and retailers through its "Open Last Mile" initiative, aiming to provide faster, more reliable, and cost-effective delivery services, particularly same-day and next-day options. This marks a significant shift in USPS's strategic direction, designed to improve operational efficiency, expand its service offerings, and reshape its position in the logistics industry. This collaboration aims to bring numerous benefits to both retailers and consumers by enhancing delivery speed and reliability.

01/08/2026 Logistics Industry Insights
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Future Geopolitics: The Rise of Logistics Controllers and the Reconstruction of Global Trade

Future Geopolitics: The Rise of Logistics Controllers and the Reconstruction of Global Trade

This article examines countries that rose to power by controlling trade systems throughout history, analyzing the impact of the integration of artificial intelligence and logistics technology on the global logistics framework. Future logistics leaders will play crucial roles on the international political stage, and the competition for dominance over logistics systems will be central to geopolitics.

07/18/2025 Logistics
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US Port Delays Strikes Disrupt Crossborder Ecommerce Shipments

US Port Delays Strikes Disrupt Crossborder Ecommerce Shipments

During the year-end peak season, cross-border sellers face multiple challenges including the risk of a US West Coast strike, Canadian port congestion, and Amazon warehouse overflow. Sellers should promptly adjust logistics and stocking plans, optimize inventory management, choose warehouses with better logistics conditions, and maintain communication with logistics providers and Amazon to ensure smooth logistics. This proactive approach is crucial for navigating the complex and volatile logistics landscape and mitigating potential disruptions to supply chains.

01/04/2026 Logistics
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PSA International Leads Global Port Management Strategy

PSA International Leads Global Port Management Strategy

PSA International, a leader in the port industry, operates flagship ports in Singapore and Belgium, aiming to optimize global freight logistics. By leveraging advanced technologies to enhance efficiency and collaborating closely with various stakeholders, it demonstrates strong market competitiveness and sustainable development potential.

08/05/2025 Port Encyclopedia
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Supply Chain Dive Highlights Emerging Industry Trends

Supply Chain Dive Highlights Emerging Industry Trends

Supply Chain Deep Dive Newsletter provides the latest updates and in-depth analysis in logistics, operations, and procurement. It aims to help industry professionals enhance their knowledge and skills to adapt to market changes, making it an essential tool for maintaining competitiveness.

08/06/2025 Logistics
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An In-depth Exploration of the Composition and Calculation Conditions of Logistics Costs

An In-depth Exploration of the Composition and Calculation Conditions of Logistics Costs

Logistics costs consist of three components: material circulation expenses, information processing expenses, and management expenses. When calculating logistics costs, it is essential to define the scope of logistics, the functions involved, and the accounting categories. These factors directly impact the scale of a company's logistics costs. Appropriate calculation conditions ensure the accuracy of the data, providing valuable support for enterprise decision-making.

07/17/2025 Logistics Encyclopedia
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Fedex Freight Delays NMFC System Overhaul Adoption

Fedex Freight Delays NMFC System Overhaul Adoption

The National Motor Freight Traffic Association (NMFTA) has implemented significant updates to its National Motor Freight Classification (NMFC) system, aiming to improve efficiency and transparency in freight classification. Despite LTL giant FedEx Freight announcing a delay in implementation, this change will have a profound impact on the logistics industry, requiring businesses to reassess their logistics strategies. The updates necessitate careful review and potential adjustments to ensure compliance and optimize freight costs. Businesses should proactively analyze the changes to mitigate potential disruptions and maintain competitive pricing.

08/13/2025 Logistics
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Emerging Forces in Air Cargo Logistics Within E-commerce Background The Rise of JD Cargo Airlines

Emerging Forces in Air Cargo Logistics Within E-commerce Background The Rise of JD Cargo Airlines

JD Freight Airlines recently obtained its air operator certificate and officially commenced operations. As an emerging aviation logistics company within the e-commerce sector, it primarily conducts domestic and international cargo transportation using Boeing 738-800 freighters. The service is expected to cover key economic regions such as the Yangtze River Delta, Beijing-Tianjin-Hebei, and the Pearl River Delta, while also aiming to expand into international markets. This development not only enhances logistics efficiency but also introduces new innovations and collaborative models within the industry.

07/22/2025 Logistics
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