Study Ecommerce Convenience Marred by Delivery Frustrations

Study Ecommerce Convenience Marred by Delivery Frustrations

A recent Descartes study reveals that despite the continued growth of online shopping, customer satisfaction with home delivery is improving slowly, highlighting persistent delivery challenges. The report emphasizes that retailers should focus on consumer demands for cost, speed, and personalized delivery options. Optimizing service processes and addressing these needs is crucial for enhancing the overall shopping experience and improving customer satisfaction in the e-commerce landscape. Retailers must prioritize these factors to remain competitive.

01/15/2026 Logistics Industry Insights
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Freight Forwarders Face Rising Risks in Global Shipping

Freight Forwarders Face Rising Risks in Global Shipping

This article explores the boundaries of the freight forwarder's liability in international logistics and its relationship with transportation risks. It analyzes the scope of liability under different legal identities and how various business models affect responsibility. The aim is to guide shippers in better managing risks during international goods transportation.

08/04/2025 Logistics Encyclopedia
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Guide to Mastering International Package Tracking

Guide to Mastering International Package Tracking

This article provides a comprehensive guide to package tracking, covering options for international shipping, how to find sender tracking numbers, the feasibility of checking package status via mobile phones, tips for arranging pickup services, and efficient methods for tracking package information, helping readers easily master the logistics of their packages.

08/07/2025 Logistics Encyclopedia
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Global Shipping Faces Rising Demurrage and Storage Costs

Global Shipping Faces Rising Demurrage and Storage Costs

This article provides a detailed analysis of free time, demurrage fees, and overtime storage fees in international shipping. It explains the definitions, calculation methods, and the differences in their implementation across various ports. This information aims to help cargo owners understand and effectively manage related costs, thereby optimizing their logistics decisions.

08/07/2025 Logistics Encyclopedia
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Busan Port to Invest 573M in New Transshipment Terminal

Busan Port to Invest 573M in New Transshipment Terminal

Busan Port plans to invest $573 million to construct a new container transshipment terminal to accommodate the growing transshipment volume. This project not only enhances Busan Port's transshipment capacity but also provides critical support for international logistics, helping to secure a more significant position in the global shipping industry supply chain.

09/16/2025 Logistics
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Tokyo Port Expands As Global Trade Hub Streamlines Customs

Tokyo Port Expands As Global Trade Hub Streamlines Customs

Tokyo Port serves as a crucial hub for global trade, solidifying its position in international commerce through its strategic location, efficient logistics services, and streamlined customs processes. This paper provides a comprehensive analysis of Tokyo Port's route network, operational data, and storage services, highlighting its significant impact on economic development.

09/15/2025 Port Encyclopedia
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Gdask Port Expands As Baltic Trade Hub

Gdask Port Expands As Baltic Trade Hub

Gdańsk Port is the largest deep-water port in Poland, linking the Baltic Sea with key global markets. Since the establishment of the Port Authority in 1998, the port has continually enhanced its logistics efficiency and environmental sustainability through modernization strategies, striving to become an important hub for global trade.

08/05/2025 Port Encyclopedia
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Ezhou Huahu Airport Adds Chinaindia Freight Route

Ezhou Huahu Airport Adds Chinaindia Freight Route

Hubei Ezhou Huahu International Airport has recently launched a direct international freight route to Bangalore, India, with plans for one flight per week, mainly transporting electronic products and general cargo. This route provides new air logistics support for China-India trade, enhances Hubei's international freight capacity, and promotes regional economic development.

03/12/2025 Logistics
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