FMCSA Solicits Feedback on Hours of Service Rule Changes

FMCSA Solicits Feedback on Hours of Service Rule Changes

The U.S. Federal Motor Carrier Safety Administration (FMCSA) proposes revisions to the Hours of Service (HOS) regulations and plans to gather industry feedback through public hearings. The proposed changes include five key areas: flexibility in break time arrangements, allowing non-driving on-duty time to count as rest, extending driving time under adverse weather conditions, expanding the short-haul exemption, and modifying driver record exceptions. The industry generally hopes the final regulations will strike a balance between efficiency and safety.

01/29/2026 Logistics
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US Service Sector Growth Slows but Expands in January

US Service Sector Growth Slows but Expands in January

The ISM's January report indicates a slowdown in non-manufacturing activity in the US, but the NMI remains above 50, signaling continued overall expansion. While sub-indexes experienced declines, they remain in growth territory. Sector performance is mixed, and experts hold differing views on the economic outlook. Non-manufacturing is crucial to the US economy, and closely monitoring its performance is essential for understanding the economic pulse. The NMI suggests a moderate pace of expansion despite some softening in key indicators.

01/28/2026 Logistics Industry Insights
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US Service Sector Growth Cools on Supply Labor Challenges

US Service Sector Growth Cools on Supply Labor Challenges

The US Services PMI edged down slightly in August but remained in expansion territory, indicating robust demand. However, supply chain bottlenecks and labor shortages are major constraints. Addressing these issues will be crucial for ensuring sustainable growth in the services sector going forward. The continued growth despite these challenges highlights the underlying strength of the US economy, but also underscores the urgency in resolving these supply-side limitations to unlock further potential.

01/27/2026 Logistics Industry Insights
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US Service Sector Hits Threeyear Peak Amid Economic Rebound

US Service Sector Hits Threeyear Peak Amid Economic Rebound

The U.S. Services PMI surged to 63.7 in March, a three-year high, signaling accelerating economic recovery. All 18 industries reported growth, with new orders and business activity indexes reaching record highs. However, supply chain bottlenecks and inflationary pressures persist. Experts remain cautiously optimistic about the future, emphasizing that uncertainties related to the pandemic remain a key factor. The strong PMI data suggests a robust rebound in the service sector, but challenges related to supply constraints and rising prices need to be addressed for sustained growth.

01/26/2026 Logistics Industry Insights
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Baidus Apollo Go Expands Robotaxi Service to Middle East

Baidus Apollo Go Expands Robotaxi Service to Middle East

Robo-Taxi is accelerating its global expansion, with a particular focus on the Middle East market. Leveraging its safety data and technological advantages, Robo-Taxi plans to test driverless taxi services in Dubai and strengthen its teams in the Middle East and Southeast Asia. Its globalization strategy benefits from the potential of the Robotaxi market, technological innovation, and cost control, but faces competition and localization challenges. Chinese autonomous driving companies need to strike a balance in technology, policy, capital, and public trust in the global race.

01/26/2026 Logistics Industry Insights
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US Service Sector Hits Decade High Amid Economic Recovery

US Service Sector Hits Decade High Amid Economic Recovery

The US non-manufacturing Business Activity Index hit a ten-year high in February, driven by strong growth in business activity and new orders. However, employment growth remained sluggish. Rising prices and global economic uncertainties pose risks. Businesses need to optimize inventory management, control costs, and pay close attention to the labor market and macroeconomic situation to navigate market changes. The strong index suggests continued economic recovery, but companies should remain vigilant and adaptable to mitigate potential challenges.

01/28/2026 Logistics Industry Insights
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Aipowered Customer Service Drives Dreames Global Smart Home Expansion

Aipowered Customer Service Drives Dreames Global Smart Home Expansion

Dreame Technology partners with Shulex AI to significantly enhance the global user service experience by implementing an AI customer service system. This AI-powered solution not only improves problem-solving efficiency but also overcomes multilingual communication barriers, ensuring data security and service quality. This collaboration exemplifies a successful case of "Made in China" going global, providing valuable insights for other companies looking to expand their international reach.

01/27/2026 Logistics Industry Insights
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Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

01/28/2026 Logistics Industry Insights
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CSX Service Woes Draw Scrutiny Ahead of STB Hearing

CSX Service Woes Draw Scrutiny Ahead of STB Hearing

CSX Transportation released service improvement data ahead of an STB hearing, but customer experiences remain mixed. This article analyzes the truth behind the data, real customer feedback, and the controversy surrounding the PSR strategy. It emphasizes that CSX needs to strike a balance between efficiency and service, and rebuilding customer trust is its long-term task. The article delves into the challenges CSX faces in maintaining operational efficiency while addressing persistent concerns about service reliability and responsiveness to customer needs.

01/29/2026 Logistics
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CRST Launches Expedited Team Service for Perishable Goods Transport

CRST Launches Expedited Team Service for Perishable Goods Transport

CRST has launched its "Temperature-Controlled Team Service," employing a "team driving" model to accelerate fresh produce transportation and reshape the cold chain logistics landscape with enhanced speed and safety. This initiative aims to provide faster and more secure delivery of temperature-sensitive goods. Whether this move will allow CRST to stand out in the highly competitive market remains to be seen. The success of this strategy will be closely watched as the company seeks to establish a stronger foothold in the industry.

01/29/2026 Logistics
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