Amazon Sellers Advised on Managing Unfair Product Reviews

Amazon Sellers Advised on Managing Unfair Product Reviews

Cross-border e-commerce sellers often encounter bizarre negative reviews that damage their store reputation. This article provides strategies to address them: calmly analyze the type of review (product quality, service, malicious, or unreasonable) and take appropriate action, such as apologizing, improving products, or reporting malicious behavior. Simultaneously, actively maintain store reputation by promptly responding to reviews, encouraging positive feedback, and understanding Amazon's criteria and process for removing negative reviews. Turn crises into opportunities for business growth.

01/06/2026 Logistics Industry Insights
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South Korea Sellers Adapt to Coupangs Strict Return Policies

South Korea Sellers Adapt to Coupangs Strict Return Policies

This article addresses the return issues faced by Coupang sellers, particularly malicious returns, and provides detailed strategies for dealing with them. It starts with product selection and product descriptions to reduce the return rate. For malicious returns, it elaborates on effective methods such as collecting evidence and applying for platform intervention, aiming to help sellers reduce losses and improve operational efficiency. The guidance helps sellers navigate the challenges of returns and optimize their business practices on the Coupang platform.

12/31/2025 Logistics Encyclopedia
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Amazon Sellers Combat Listing Hijacking Fraud

Amazon Sellers Combat Listing Hijacking Fraud

Amazon sellers are increasingly facing the problem of malicious listing hijacking. This paper details how to effectively combat this issue and protect your business reputation by leveraging official Amazon resources (such as Brand Registry and complaint mechanisms), strengthening brand protection measures, utilizing monitoring tools and technical means, taking legal action when necessary, and maintaining good communication. A multi-pronged approach is crucial to effectively address malicious listing hijacking and safeguard your brand on the Amazon marketplace.

01/21/2026 Customs Knowledge
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Amazon Sellers Struggle As Gift Listings Disappear

Amazon Sellers Struggle As Gift Listings Disappear

Amazon gift category sellers have recently experienced widespread listing hijacking, resulting in significant losses. This is suspected to be caused by malicious copyright complaints from competitors, highlighting sellers' weak copyright awareness and the shortcomings of Amazon's handling mechanisms. It is recommended that sellers conduct regular self-checks, file timely appeals, strengthen copyright protection, and jointly address malicious competition. This incident underscores the vulnerability of sellers and the need for proactive measures to safeguard their listings and businesses on the Amazon platform.

01/06/2026 Logistics Industry Insights
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Amazon Tackles Fraudulent Copyright Claims by Sellers

Amazon Tackles Fraudulent Copyright Claims by Sellers

This article delves into the problem of malicious copyright infringement complaints faced by Amazon sellers regarding their independent websites. It provides effective appeal strategies, including submitting DMCA counter-notices, providing detailed evidence, and utilizing multiple communication channels. The article also emphasizes the importance of prevention, recommending that sellers register their brands and establish independent websites to build a defense system against malicious competition. By taking proactive measures, sellers can mitigate the risk and impact of unfair complaints and protect their business.

12/29/2025 Logistics Encyclopedia
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Ozon Warns Sellers of Unfair Partner Commissions

Ozon Warns Sellers of Unfair Partner Commissions

This article aims to help OZON sellers self-check if their stores have been maliciously bound to a 'Technical Partner' and reveals its commission mechanism. It analyzes the advantages and disadvantages of binding a 'Technical Partner' in detail, providing a practical unbinding guide to help sellers avoid unnecessary losses. The article also reminds new sellers to be wary of 'free' traps, learn resource integration, and improve their store operation capabilities. This guide helps sellers protect their store and optimize their OZON business.

12/31/2025 Logistics Industry Insights
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Amazon Sellers Face Rising Trademark Abuse OIMG Reports

Amazon Sellers Face Rising Trademark Abuse OIMG Reports

This article delves into the malicious trademark complaint event, specifically the abuse of the "OIMG" trademark, faced by Amazon sellers. It analyzes the motivations behind these malicious complaints, traces the origin of the "OIMG" trademark, and provides effective strategies for sellers to respond, including self-checking listings, gathering evidence, and filing timely appeals. The article also examines Amazon's policies, emphasizing the importance of intellectual property protection and calling for the standardization of market order to resist unfair competition. This aims to protect legitimate sellers from IP-related abuse.

12/29/2025 Logistics Industry Insights
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Chinese Ecommerce Firm Recovers Millions in Frozen Funds

Chinese Ecommerce Firm Recovers Millions in Frozen Funds

A Shenzhen-based cross-border e-commerce company faced malicious intellectual property litigation in the United States, resulting in the freezing of its store funds. Leveraging a comprehensive IP strategy and proactive legal defense, the company ultimately won the lawsuit and successfully unfroze millions of dollars. This case provides valuable experience for other cross-border e-commerce sellers on how to deal with malicious litigation, emphasizing the importance of intellectual property protection and compliant operations. It highlights the need for a robust IP portfolio and a proactive approach to defend against unfounded claims.

12/30/2025 Logistics Industry Insights
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Global Trade Experts Urge Stronger Unified Customs System

Global Trade Experts Urge Stronger Unified Customs System

The article discusses the non-binding recommendations of the World Customs Organization (WCO) regarding the Harmonized System (HS) for customs coordination. It emphasizes the important role these recommendations play in promoting international trade and investment, urging customs authorities in various countries to adopt them to enhance policy consistency and effectiveness.

08/08/2025 Customs Knowledge
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BTI Streamlines Product Classification for Compliance

BTI Streamlines Product Classification for Compliance

BTI (Binding Tariff Information) is the legal basis for product classification provided by EU customs to enterprises. Valid for three years, it helps businesses ensure accurate classification of goods and reduce tariff risks. With BTI, companies can not only comply with regulations but also enhance their competitiveness in the international market.

08/05/2025 Customs Knowledge
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