UPS Buys Happy Returns for 13B to Boost Ecommerce Dominance

UPS Buys Happy Returns for 13B to Boost Ecommerce Dominance

UPS will acquire Happy Returns to integrate return services and reduce costs for retailers. Happy Returns' network of Return Bars significantly lowers return shipping expenses. This acquisition strengthens UPS's reverse logistics capabilities, offering retailers a more streamlined and cost-effective solution for managing e-commerce returns. By leveraging Happy Returns' existing infrastructure, UPS aims to improve the overall returns experience for both retailers and consumers, further solidifying its position in the competitive logistics market. The move is expected to benefit businesses by simplifying the often complex and expensive process of handling returned goods.

01/28/2026 Logistics
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Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon has started charging fees for returns at some UPS stores, a move that's part of its cost control strategy, aiming to guide customers towards more economical return options. This adjustment reflects the trend of e-commerce platforms focusing on refined operations, requiring a balance between cost control and user experience. In the future, e-commerce platforms will pay more attention to improving operational efficiency and service quality. This change highlights the ongoing need to optimize the return process for both the company and the consumer.

01/28/2026 Logistics
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DHL Acquires Inmars Reverse Logistics Unit to Boost Ecommerce Returns

DHL Acquires Inmars Reverse Logistics Unit to Boost Ecommerce Returns

DHL Supply Chain's acquisition of Inmar Supply Chain Solutions aims to enhance reverse logistics capabilities in North America, addressing the surge in e-commerce returns. By integrating Inmar's resources, DHL will expand its service scope, improve technological strength, and enhance customer service capabilities to tackle the challenges and opportunities in reverse logistics. This acquisition signals a new round of consolidation and competition within the industry. The move is expected to provide more efficient and comprehensive solutions for handling returned goods, benefiting both retailers and consumers.

02/03/2026 Logistics
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Retailers Urged to Optimize Cdiscount Returns to Cut Excess Stock

Retailers Urged to Optimize Cdiscount Returns to Cut Excess Stock

This article provides a detailed return-to-warehouse guide for Cdiscount sellers. It instructs sellers on how to contact the warehouse via email, fill out a pickup form, and schedule a pickup time to transfer unsold inventory to a third-party overseas warehouse, thereby solving the problem of inventory backlog. It emphasizes the importance of timely communication with Cdiscount customer service to ensure operations comply with the latest platform policies. This helps sellers effectively manage their inventory and avoid storage fees for slow-moving products.

12/30/2025 Warehousing
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Upss Happy Returns Uses AI to Combat 765B Return Fraud

Upss Happy Returns Uses AI to Combat 765B Return Fraud

UPS's Happy Returns utilizes AI Return Vision to identify return fraud, reducing losses for retailers. This technology analyzes returned items for signs of damage, use, or discrepancies, flagging suspicious returns for further review. The combination of AI and human review is a growing trend in combating return fraud, offering a more efficient and accurate approach than traditional methods. This helps retailers minimize financial losses associated with fraudulent returns and improve the overall customer experience by ensuring fair return policies.

01/15/2026 Logistics
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Amazon Sellers in Europe Hit by Trademark Fraud Scheme

Amazon Sellers in Europe Hit by Trademark Fraud Scheme

Recently, Amazon European sellers experienced a large-scale listing removal event, suspected to be triggered by malicious complaints due to "OIMG" trademark abuse. This incident is similar to the previous "Closhion" event, highlighting the severity of malicious competition in the cross-border e-commerce sector. Sellers should actively appeal to protect their rights and interests. The industry needs to strengthen supervision and self-discipline to build a healthy and orderly e-commerce ecosystem. This incident underscores the vulnerability of sellers to malicious attacks and the need for robust protection mechanisms.

01/04/2026 Logistics Industry Insights
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Amazon Sellers Targeted by Fake Website Scams

Amazon Sellers Targeted by Fake Website Scams

Malicious complaints on Amazon are escalating, with independent websites emerging as new attack vectors. Sellers should be wary of tactics like malicious listing modifications, cross-site review merging, and fake discount code incentivized reviews. Enhanced platform regulation is crucial. Sellers need to improve their intellectual property protection awareness, proactively address complaints, seek legal assistance when necessary, and strengthen their overall risk resilience.

01/04/2026 Logistics Industry Insights
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European Black Friday Sales Fall Short for Chinese Retailers

European Black Friday Sales Fall Short for Chinese Retailers

European Black Friday faced a significant setback, with dismal sales and a surge in malicious complaints. This analysis explores the causes of this 'collapse,' including local malicious complaints, compliance issues, and the macroeconomic downturn. It offers recommendations for Chinese sellers, such as compliant operations, focusing on niche markets, and enhancing brand value. The aim is to help sellers rebuild their competitiveness in the European market.

01/04/2026 Logistics Industry Insights
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How to Tackle the Challenges of Amazon FBA Returns and Re-labeling

How to Tackle the Challenges of Amazon FBA Returns and Re-labeling

Amazon's strict rules pose challenges for cross-border e-commerce sellers, with issues related to FBA inventory surplus and returns. The high return rate, reaching 15%-20%, leads to many products being unsellable due to damaged packaging or non-compliance with review standards. To address this, sellers must return the goods to a third-party overseas warehouse before sending them to the FBA warehouse for restocking.

07/18/2025 Logistics Encyclopedia
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Amazon Sellers Face Fraudulent Copyright Claims in Gift Category

Amazon Sellers Face Fraudulent Copyright Claims in Gift Category

Amazon's gift category has recently experienced a large-scale malicious copyright complaint attack, causing many listings to be suppressed. This article analyzes the causes and impact of these malicious complaints and provides sellers with coping strategies, including self-examination, active communication, preparing appeal materials, and seeking professional help. It also calls on Amazon to improve its complaint mechanism, create a fair competitive market environment, and protect the rights and interests of sellers.

01/04/2026 Logistics Industry Insights
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