Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

01/28/2026 Logistics Industry Insights
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Ecommerce Firms Optimize Fulfillment for Supply Chain Growth

Ecommerce Firms Optimize Fulfillment for Supply Chain Growth

E-commerce fulfillment faces three major challenges: inventory, speed, and urbanization. Solutions include optimizing inventory management, improving fulfillment efficiency, building intelligent logistics networks, strengthening customer service, and seeking professional partners. DHL Supply Chain, with its extensive experience, global network, and customized solutions, helps businesses succeed in e-commerce. They can assist with streamlining processes, reducing costs, and enhancing the overall customer experience in this demanding environment.

01/29/2026 Logistics Industry Insights
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Emerge Kuebix Partner to Boost Freight Efficiency

Emerge Kuebix Partner to Boost Freight Efficiency

Emerge partnered with Kuebix to integrate the Emerge marketplace into the Kuebix platform. This provides users with a broader range of capacity options and more competitive pricing. The integration streamlines processes, enhances transparency, and accelerates the digital transformation of freight. Ultimately, this collaboration helps businesses improve efficiency and reduce costs by providing access to a wider network and streamlined tools for managing their freight operations.

01/29/2026 Logistics
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US Customs AMS Filing Guide for Ocean Freight

US Customs AMS Filing Guide for Ocean Freight

This article provides an in-depth analysis of the core requirements for AMS filing for ocean freight shipments to the USA. It covers the filing entity, deadlines, content specifications, operational procedures, and compliance key points. The aim is to help businesses avoid fines and delays caused by incorrect filings, ensuring smooth customs clearance. Choosing a professional freight forwarding partner is crucial for successful AMS filing.

01/30/2026 Customs Knowledge
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August Retail Sales Jump As Supply Chains Face Pressure

August Retail Sales Jump As Supply Chains Face Pressure

August retail sales showed both month-over-month and year-over-year growth, indicating a steady economic recovery. However, challenges such as e-commerce disruption, last-mile delivery issues, inventory management, supply chain visibility, and sustainability are becoming increasingly prominent. Businesses need to embrace digital transformation, optimize supply chain networks, strengthen collaboration, enhance resilience, and cultivate talent to navigate these changes and maintain a competitive edge.

01/29/2026 Logistics
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US Service Sector Growth Slows As Inflation Persists

US Service Sector Growth Slows As Inflation Persists

The US Services PMI has grown for five consecutive months, albeit at a slower pace, with persistent price pressures. Sub-indices present a mixed picture, and industry performance is divergent. Experts interpret this as a return to trend, while businesses are concerned about policy impacts. Looking ahead, macroeconomic conditions, inflation, interest rates, policy changes, and technological innovation will collectively shape the development of the services sector.

01/19/2026 Logistics Industry Insights
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CPG and Retail Firms Adapt SOP to Market Volatility

CPG and Retail Firms Adapt SOP to Market Volatility

Dassault Systèmes' S&OP solution empowers CPG&R companies to optimize sales and operations, enhancing forecasting, planning, and responsiveness. This enables them to excel in volatile markets and improve profitability and efficiency. By leveraging the solution, businesses can make better decisions, align supply and demand, and react quickly to changing market conditions. Ultimately, this leads to improved performance and a stronger competitive advantage in the retail landscape.

01/30/2026 Logistics Industry Insights
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DHL Enhances US Imports with Integrated Customs Service

DHL Enhances US Imports with Integrated Customs Service

DHL Global Forwarding introduces integrated customs clearance services to simplify US import processes, helping retailers navigate trade changes and tariff complexities. This service offers a more competitive solution by integrating freight forwarding, reducing costs, and ensuring compliance, particularly beneficial for high-volume businesses. It empowers them to effectively manage the evolving trade landscape and streamline their supply chains for goods entering the United States.

01/30/2026 Logistics
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Prologis Report Highlights Industrial Real Estate Stability Shift

Prologis Report Highlights Industrial Real Estate Stability Shift

The Prologis IBI index indicates a structural shift in the industrial real estate market. Developers are becoming more cautious, and companies are meticulously utilizing existing space. Leasing activity remains robust, suggesting a gradual improvement in demand. Overall, the market exhibits a 'steady progress' trend. Investors and businesses should closely monitor market dynamics and adapt their strategies accordingly to navigate this evolving landscape and capitalize on emerging opportunities.

01/30/2026 Logistics Industry Insights
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US Supply Chain Council Formed to Boost Economic Resilience

US Supply Chain Council Formed to Boost Economic Resilience

In response to supply chain vulnerabilities, the United States has established a bipartisan Supply Chain Council. This council aims to unite businesses, labor, and various stakeholders to safeguard jobs, invest in infrastructure, and mitigate global risks, ultimately enhancing American supply chain resilience and economic security. Through collaborative efforts, the council will promote policy implementation, laying the groundwork for long-term economic prosperity in the United States.

01/30/2026 Logistics Industry Insights
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