Amazon Sellers Adopt New Tactics to Counter Negative Reviews

Amazon Sellers Adopt New Tactics to Counter Negative Reviews

This article delves into common strategies for Amazon sellers to handle negative reviews, including email communication, contacting buyers on the platform, using the Report Abuse feature, highlighting positive Q&A, and leveraging buyer show videos. From a data analysis perspective, it emphasizes the importance of quantifying the impact of negative reviews, continuous monitoring, analyzing root causes, optimizing product descriptions, and improving customer service quality. The aim is to help sellers manage negative reviews more effectively and enhance product competitiveness.

01/06/2026 Logistics Industry Insights
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Ebay Sellers Guide How to Avoid Negative Feedback Disputes

Ebay Sellers Guide How to Avoid Negative Feedback Disputes

This article delves into three common dispute types on eBay: Item Not as Described (INAD), Non-Payment, and Item Not Received (INR). It provides effective response strategies and key timelines to help sellers resolve crises, regain buyer trust, and improve store operations. The analysis focuses on practical approaches to navigating these challenges and minimizing negative impacts on seller reputation and sales performance, ultimately contributing to a more successful and sustainable eBay business.

12/29/2025 Logistics Encyclopedia
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Amazon Sellers Advised on SKU Replacement Amid Negative Reviews

Amazon Sellers Advised on SKU Replacement Amid Negative Reviews

This article delves into the strategy of replacing an ASIN when dealing with negative reviews on Amazon. It analyzes when to consider ASIN replacement, the specific operational process, potential risks, and important considerations. The article emphasizes the importance of data-driven decision-making. Sellers should comprehensively consider key metrics such as negative review rate, conversion rate, and sales revenue to carefully evaluate the necessity and feasibility of ASIN replacement. A cautious and informed approach is crucial for successful implementation.

12/30/2025 Logistics Encyclopedia
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Amazon Sellers Cut Ad Costs with Negative ASIN Targeting

Amazon Sellers Cut Ad Costs with Negative ASIN Targeting

Amazon PPC has undergone a significant upgrade with the introduction of Negative ASIN and product targeting features, enabling sellers to precisely control ad placements and prevent wasted ad spend. This article details how to leverage these features to improve conversion rates, click-through rates, and ACOS. It also shares strategies and techniques for large-scale implementation of negative products, helping sellers maximize advertising effectiveness and achieve optimal campaign performance by precisely targeting or excluding specific products from their PPC campaigns.

12/30/2025 Logistics Industry Insights
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Amazon Sellers Turn to Vine Program for Compliant Reviews

Amazon Sellers Turn to Vine Program for Compliant Reviews

Amazon's tightening review policies increase the risk of black-hat tactics. The Vine program, an officially recognized compliance review method, effectively improves Listing review quality and credibility. Participation requires brand registry, FBA fulfillment, and incurring certain costs. Managing negative reviews and optimizing the Listing are crucial. Third-party reviews can supplement, but selecting compliant providers is essential. Compliant operation is key to success for Amazon sellers in the future. Focus on Vine program to gain authentic reviews and improve listing performance while adhering to Amazon's guidelines.

01/06/2026 Logistics Industry Insights
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Amazon Sellers Advised on Managing Unfair Product Reviews

Amazon Sellers Advised on Managing Unfair Product Reviews

Cross-border e-commerce sellers often encounter bizarre negative reviews that damage their store reputation. This article provides strategies to address them: calmly analyze the type of review (product quality, service, malicious, or unreasonable) and take appropriate action, such as apologizing, improving products, or reporting malicious behavior. Simultaneously, actively maintain store reputation by promptly responding to reviews, encouraging positive feedback, and understanding Amazon's criteria and process for removing negative reviews. Turn crises into opportunities for business growth.

01/06/2026 Logistics Industry Insights
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Amazon Expands Seller Safety Net with Account Health Assurance

Amazon Expands Seller Safety Net with Account Health Assurance

Amazon introduces the Account Health Assurance program, providing protection for sellers with high Account Health Ratings, preventing account deactivation due to minor issues. Sellers must actively cooperate in resolving problems, otherwise suspension remains possible. Improving the account rating requires attention to product descriptions, images, logistics, and negative review management. This initiative supports high-quality sellers and promotes the healthy development of cross-border e-commerce on Amazon. It aims to provide a safety net and encourage best practices for maintaining a healthy selling account.

01/06/2026 Logistics Industry Insights
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Amazon Sellers Adapt Strategies to Improve Organic Reviews

Amazon Sellers Adapt Strategies to Improve Organic Reviews

This article addresses the challenge of negative reviews faced by Amazon sellers and proposes three practical techniques to increase the rate of organic reviews: identifying 'potential positive reviewers,' capitalizing on the 'golden period of after-sales service,' and implementing email follow-ups for ongoing engagement. It emphasizes the importance of detailed operations, encouraging sellers to focus on details and consistently execute strategies to mitigate the impact of negative reviews and enhance store competitiveness. By focusing on these key areas, sellers can significantly improve their review profile and overall customer satisfaction.

01/04/2026 Logistics Industry Insights
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Amazon Enhances Seller Sales With Transparent Review System

Amazon Enhances Seller Sales With Transparent Review System

Amazon US now directly displays Review Ratings, marking a new era of transparency for sellers. This article analyzes the pros and cons of this policy and provides practical strategies for improving Listing ratings. These strategies include leveraging the Amazon Vine program, using the 'Request a Review' feature, and effectively addressing negative reviews. Furthermore, it reminds sellers to pay attention to Amazon's mandatory attribute requirements and Cases functionality. By proactively adapting to platform changes, sellers can enhance their competitiveness in the Amazon marketplace.

01/05/2026 Logistics Industry Insights
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Reselling Temu Goods on Amazon Poses Growing Risks

Reselling Temu Goods on Amazon Poses Growing Risks

This paper analyzes the strategy of Amazon sellers reselling Temu products on Amazon, highlighting the multiple risks involved, including sourcing, logistics, quality control, and compliance. It quantifies potential return rates, negative review rates, and account suspension rates through data analysis. The paper advises sellers to carefully evaluate these risks and operate in compliance to avoid significant losses. It suggests a cautious approach rather than pursuing short-term gains that could jeopardize their Amazon business.

01/06/2026 Logistics Industry Insights
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